The Access Group Opiniones 5746

Manoj was very good. He has great patience, is very knowledgeable and made it a very easy transition.

Cathy really knows her stuff and the way Cathy guides the user through each step makes the whole process so easy and user friendly - couldn't recommend her higher!!

Andrea was very knowledgeable and helpful with all my questions very friendly

Been a customer for ages, this company when you tell them you want to leave just make things so difficult it's enough to make you scream. No communication, continue to send bills after cancellation, create additional charges without explanation or way of querying. Access are a tech company who obfuscate any way to clearly communicate with them in the hope you give up, simply the worst kind of company, dont touch them

We have just completed our migration to Vincere from an older Access product, the whole process has been very good so far with regular updates and catch ups with our project manager. The training has been really helpful and so far Vincere looks like a great CRM for our needs. Thank you to Pragati, Dominika and the team for your support!

Catalin and Zain have been our points of contact throughout the process of setting up SMARTAI for our business. They are both so knowledgeable and patient when explaining new processes. I have never struggled to get in touch with them and any query we've had, has been solved/answered quickly and efficiently.

Naleena Sekar was amazing. She deserves 100%. She has done what no one in Access group was able to do in the past. She was very informative and was extremely helpful.

Andrea R is very knowledgeable about the ACCESS platform and always ensures that we as the trainees are happy before we move on to the next module. Andrea is polite and allows time to understand the new platform. Has been very supportive during this transition period.

Excellent explanition
Thank You

Andrea Ranalli was able to answer any questions that we have and guided us step by step

Two members of staff at Access have been nothing short of phenomenal - Rory Heslin and Julie Roberts.

From the very start of our Access Journey, they’ve been supportive, responsive, and genuinely committed to helping—no matter how small or complex the issue. What really stands out is how they explain things clearly and patiently, never once making you feel like you’re asking a silly question. That level of professionalism, patience, and empathy is rare—and it makes a huge difference.

To be completely honest, the product itself can be quite average at times, and my experience with the wider support hasn’t always been great—responses can be slow, and it can feel like queries aren’t always fully understood. However, these two individuals are the complete opposite. They consistently go above and beyond, taking ownership and making sure things are resolved properly.

They’ve turned what could have been frustrating experiences into positive ones purely through their dedication and attitude.

This 5-star review is entirely because of them. They are a real credit to Access, and they truly deserve recognition for the exceptional service they provide.

Care rostering training with Andrea was great
We have been using this alongside PP, he allowed us to focus on the parts we needed and gave great updates and tips to really streamline the service for us

It is the first year that Paul has worked with us and he has responded quickly to all requests.
The 26/27 budget build upload that he did for our schools was excellent. In previous years there have always been some errors when we checked but this time there were none. Really happy with the service this year

Our experience during the 1st section of the digitalisation process was a very daunting, the consultant we had was very supportive and understanding with us, (Andrea Ranalli)

Access have been really sympathetic to our needs and responsive to working collaboratively to produce the best possible brief for the website designer. Esmaerle has been brilliant to work with and we are very pleased with the efficiency and attention to detail.

A great meeting with Eric to look at ongoing issues we are experiencing. Eric works hard to try and ensure these issues are resolved promptly.

Extremely helpful and patient

Andrea Ranalli was very approachable and thorough and he made me feel i could approach him at any point for advice or support which was great.

We've been using Access Group for some time now and since Ahmed Al Breej became our Customer Success Manager, our overall experience has improved considerably.

Ahmed is always on hand to answer any queries and is quick to push things along when needed. He makes the whole process much smoother and it's reassuring to know there's someone reliable to reach out to.

Amazing and Excellent customer service