The Access Group Opiniones 

Shaz was very responsive and completed the upgrade without issue

Extremely disappointing experience with ResDiary / The Access Group after being a customer for years.

We asked to cancel our service and were suddenly told that we are tied into a contract until 10 April 2027. We have repeatedly asked them to provide the current contract, explain when it was renewed, who agreed to it and provide evidence of any renewal notification, but we still have not received this information.

Instead, we have been passed between different people and offered a discount to sign up for another two years, despite clearly stating that we simply want to leave.

Their account information was even still showing an old contact who has not been involved with the business for 7 years, which makes us question who the alleged current agreement was actually made with.

We have also asked for the exact early termination fee, if there is one, so we can simply pay it and leave, but getting a straightforward answer has been incredibly difficult.

After many years as a customer, this is a very disappointing way to be treated. We just want the contract information we have requested and a clear route to cancel the service.

Richard (Ted) was very helpful in delivering the work we agreed upon. He was really responsive and performed the work in line with the specification.

I would highly recommend Ted (Richard Edwards) for his exceptional support in helping me get our Access PAB online portal successfully up and running.

From the very beginning, Ted was incredibly helpful, patient and knowledgeable. Getting a new portal live involved a number of challenges, questions and technical issues, but Ted was always on hand to guide us through the process and find practical solutions. Nothing ever seemed too much trouble for him.

What really stood out was his willingness to go the extra mile. He took the time to understand what we were trying to achieve, explained things clearly, and worked with me to resolve issues rather than simply pointing me in the direction of a solution. His responsiveness and positive attitude made what could have been a very stressful implementation process considerably easier.

Thanks to Ted’s support and expertise, we were able to get our online portal live and working successfully. His customer service has been outstanding, and he is a real credit to Access.

Thank you, Ted, for all your hard work, patience and continued support — it has been genuinely appreciated!

We are still relatively early in our implementation journey with Access Finance and have experienced a number of challenges over the last few months. During this period, Julie Roberts took over responsibility for supporting us and helping to address the concerns we had raised.

Whilst there is still work to do as we progress towards go-live, Julie has been consistently responsive, knowledgeable and supportive whenever I have needed assistance. No matter how many questions or technical issues I have brought to her, she has always taken the time to come back with answers, guidance and practical solutions.

What has impressed me most is Julie's commitment to ensuring we are successful. She has helped restore confidence in the project at a time when we were becoming frustrated with parts of the onboarding experience, and I am confident that her continued support will help us get back on track and achieve a successful implementation.

If I were reviewing my overall onboarding experience prior to Julie becoming involved, it would have been 1 star. Julie's professionalism, responsiveness and willingness to help have made a real difference.

Thank you, Julie. You are a credit to The Access Group, and your support has been greatly appreciated.

Dylan was as ever very responsive and knowledgeable about our requirements having supported us through the WFM rollout

Thanks Alexandru!

Had the pleasure of Alexandru supporting us and saving the day in a precise and prompt manner.

I had a very positive experience with Andrea Ranalli of the The Access Group. Today's support was professional, helpful and responsive throughout the process. Communication was clear, and I felt well supported whenever I had questions or needed assistance. I particularly appreciated the friendly approach and willingness to help. Overall, I am very satisfied with the service I received and would be happy to recommend Access to others.

Andrea Ranalli delivered an excellent training session for us this morning. He explained the system clearly and helped us understand it much better, including the key rules that will support our service to run more effectively.

Excellent support from Naim
Issues resolved quickly
Thank you so much!

I received an email telling me my computer needed to
Update software to continue operating.
Naim from access contacted me and took care of the matter in a most professional manner.
I cannot speak highly enough of him and the organisation he works for

Excellent presentations and training provided by Ancuta.

Andrea Ranalli conducted a fantastic session with Homesaints Ltd. He was professional and delivered a clear process on payroll, invoicing and holidays.

Great support, especially from Ancuta, who was very attentive to all our queries and made our transition a smooth and easy one. Thanks!

I had a full day of Access Financials reporting training with Ian Battrawden and found it extremely valuable.

Rather than a standard walkthrough, Ian worked with our actual setup and our actual questions. He was patient with everything I asked, explained clearly, and was honest about what our system does and doesn't have. He also refreshed our test environment so I could practise afterwards.

I'm relatively new to Access Financials and came away far more confident, with a list of practical improvements to make. Highly recommended.

Very informative and knowledgeable, gave lots of helpful advice and guidance, was able to answer all questions to aid understanding.

After purchasing a firm back in August 2025, we wanted to cancel the subscription from June 2026 onwards. They were sending correspondence to an old personal email of the previous owner, even though when we updated the direct debit using our company's email. We tried to initiate cancellation, but was told the auto-renewal email was sent out back in February/March 2026. We were advised we had to obliged by their T&Cs, at which I have constantly asked them to provide a contract that we have signed, but their support office could not provide.

We had to contact our financial institution to stop all direct debit with Access Group. Dealing with Access Group and finding a contact details was a nightmare, as it is not easily found on their website.

Update 1 September 2026
I have yet to hear back from Access Group

Update 9 September 2026
Someone from the Complaints Team contacted me on 1 September 2026, advising that they have taken ownership of this matter and will review the file. And will get back to me.

I had followed up on 7 September 2026 on this matter and have been advised it's still under review 12 hours later.

Have yet to hear back.

Update 7 October 2026

The same person from the Complaints Team have contacted me on the 28 September 2026 that they are still investigating. As this been going on for a month, this is beyond acceptable.

Found the Team (Fariq, Aaron and Natasha) to be very responsive, patient and flexible with our project requirements. Fariq and Aaron went above and beyond with design and development. Thanks to the whole team.