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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

AVOID!!!! Placed an order 3 weeks ago which still hasn't arrived. It still says the shipping company are waiting to receive the parcel despite having a despatch confirmation email from the baby... Ver más

Valorada con 5 estrellas sobre 5

Absolutely over the moon! I ordered two Dino hoodies and one dinosaur onesie for a gift for a friend’s children. Beautiful items, lovely quality, the personalisation is a great touch and sets the ho... Ver más

Valorada con 5 estrellas sobre 5

The most amazing baby clothes, stunning quality and gorgeous materials! We had a bear hoody for our daughters second birthday and she absolutely loves it! Such a lovely touch to have it personalised!... Ver más

La empresa ha respondido

Valorada con 2 estrellas sobre 5

Had a few things from the baby cabin got a lovely weaning set containing bowl plate cup and spoon good quality and wash lovely. Got a personalised bunny onesie which was also lovely and fits well howe... Ver más

Información sobre la empresa

  1. Tienda de ropa infantil
  2. también en la categoría
  3. Tienda para bebés

Escrito por la empresa

Bespoke for your Baby Perfect personalised gifts for babies & children. From personalised clothing to personalised backpacks! We have something for all the little feet in your life!


Información de contacto

2,9

Medio

TrustScore: 3 sobre 5

62 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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2,9

Todas las opiniones

(62)

0 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Disappointed customer!

Got the brown rainbow jumper for my daughter for the writing to be coming off a couple of hours after the first wear. Wrote emails for the problem to be rectified for them to be completely ignored it seems. Ive ordered from the baby cabin several times before so I seen myself as a happy returning customer, so if this is how loyal customers are treated I will take my custom elsewhere! Very disappointed!

18 de febrero de 2022
Valorada con 1 estrellas sobre 5

Terrible customer service

Terrible customer service! No reply from multiple emails and social media messages regarding missing items from my order, which was delayed initially
It’s a shame the service is poor as the clothes are actually great

7 de febrero de 2022
Valorada con 1 estrellas sobre 5

Hopefully they can improve

Customer service and communication isn’t the best. Took a long time to respond to my questions and it took multiple emails to get a responds from someone. My item was delivered damaged which was damaged before personalisation.
They didn’t deal with the situation very well and wasn’t spoken to in a professional manner. I am still owed a reimbursement for my postage of the item I returned.

6 de enero de 2022
Valorada con 5 estrellas sobre 5

Easy to use website and add the…

Easy to use website and add the personalised names! Email updates regarding dispatch and delivery were prompt so was always up to date.

The product was a gift for 2 year birthday they absolutely love it and perfect fit 😁

23 de diciembre de 2021
Valorada con 1 estrellas sobre 5

Would give no stars if I could

Would give no stars if I could. Ordered a fairly expensive item, never arrived. Several e mails later eventually they replied saying it was being despatched that day. No e Mail as promised with tracking info. Never came. Put into hands of credit card company and can you believe, they are still disputing this a couple of months down the line! BEWARE!

29 de noviembre de 2021
Opinión espontánea
Valorada con 1 estrellas sobre 5

AWFUL

Borough a Towel off them when they were selling on Esty - never got dispatched, tried to communicate with them but no response, then they pulled their shop from Esty without issuing a refund. AVOID

8 de septiembre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

First class service & quality

Absolutely over the moon with the personalised bear hoodie I ordered, the quality is amazing and it was delivered within 2 days of ordering. Would highly recommend & use again.

18 de junio de 2021
Opinión espontánea
Valorada con 1 estrellas sobre 5

Avoid at all costs!!

Item not as described. Branding all over the item. Poor quality. No or little communication from brand in resolving this despite multiple chances. When communication was there it was rude and unhelpful. I still have the item and am still awaiting a refund. Ridiculous and awful service.

25 de mayo de 2021
Logotipo de The Baby Cabin

Respuesta de The Baby Cabin

Hey Sophie. We are so sorry to learn you are unhappy with the items you have received.

Here at The Baby Cabin we try our best to get any issues resolved as quickly and efficiently as possible.

As all our product are personalised we as a company don't offer refunds unless the item is faulty or damaged, this is in our terms and conditions and also stated on our help centre.

If you item is faulty or damaged then we can of course look into a refund for you.

Please email customerservice@thebabycabin.com stating your correct order number and someone will be happy to help.

Our customer service team work from 7am - 9pm Monday to Friday.

Thanks!

Valorada con 5 estrellas sobre 5

Absolutely over the moon

Absolutely over the moon!
I ordered two Dino hoodies and one dinosaur onesie for a gift for a friend’s children. Beautiful items, lovely quality, the personalisation is a great touch and sets the hoodies off above a lot of others. I will defiantly be ordering again. Thank you very much x

8 de mayo de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Personalized blankets

Ordered 2 blankets as gifts for my nephew's, one is newborn and one is due in 9 weeks and they are so lovely! Such nice quality and so soft! The personalisation is very neat and isn't itchy or hard as some personalisation can be. The blankets came about a week after being ordered and were packaged well. I would 100% reccomend this company and will definitely be ordering from this website again.

2 de mayo de 2021

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