Received a t-bone bed extender today in the mail. These things are not cheap. The product was clearly used, repackaged, and then sent without all the parts; those included were scratched and damaged.... Ver más
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Consulta las opiniones de los clientes
I ordered an 85l Dakine split roller from Backpacker on 12th December and it arrived the next day. Great design easy to spot at the luggage reclaim. It splits into internal zipped sections and is pe... Ver más
Ordering was straightforward; backpack was dispatched same day and arrived the next day. Lots of emails updating me on the status of the order and delivery. Excellent service. The backpack was also ex... Ver más
Amazing service, fast delivery and instant customer service reply on a bank holiday. I ordered too many bags in error and I emailed, got an instant response and my order cancelled. Ordered the correct... Ver más
Información sobre la empresa
Escrito por la empresa
Based in the South East of England, The Backpacker supplies branded backpacks, travel accessories and more. Whether it’s a school bag, a trusty holdall for a weekend escape or a functional commuter backpack, you are sure to find exactly what you need.
Información de contacto
Unit 2064, Kent Space Ashford, Letraset Building, Wotton Road, TN23 6LN, Ashford, Reino Unido
- 01580 392122
- hello@thebackpacker.co.uk
- thebackpacker.co.uk
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Excellent customer service
Very happy with my new Eastpak suitcase, great customer service and very prompt delivery.
I wanted a new Rains bag for a trip
I wanted a new Rains bag for a trip. Found the exact one I wanted at The Backpacker. Good price and delivery was very fast. The bag got compliments!
Great product and service
I accidentally placed my order before…
I accidentally placed my order before it was complete but although I tried to contact this company before it was despatched, none of the methods they advised to reach them worked - no telephone answered, no email answered & non existent web chat. Consequently I was charged £5.95 for postage and then another £5 to return the item.
Quality luggage
Quality luggage, enjoyed using it dor my holiday.
Quite expensive, but clearly made to a high standard and eastpak offer a 30 year guarantee.
Arrived well packaged, all tags and undamaged box.
Good value
I found the item I was looking for at a better price. Delivery was very fast. Excellent value for money overall and I'd buy again from here
Love that this is a local business for…
Love that this is a local business for me, good quality and price, and the courier service was excellent - was able to speak to the depot and track the delivery van in real time. V pleased
Good product, delivery on time.
I was replacing an existing bag which has served me well,
Same style just a different colour.
Easy to order, kept informed of the progress and delivery, delivered on time by Royal Mail.
An all round good experience.
Fast delivery
Nothing wrong with the bag
Nothing wrong with the bag, it's great. A well made Eastpak bag that is perfect for my purposes.
The 2 stars are because the packaging was poor, the box was not sealed properly and there was a lot of some unknown wet and sticky substance on the outside of it. I made the courier wait while I checked the contents weren't damaged. Also, the delivery was 2 days late which was down to the courier APC.
Great Service
Great Service. Eastpak Transverz was exactly what I was looking for. Easy to order online, good communication and fast delivery. Unfortunately the packaging was not good, arrived in large box which was open due to insufficient tape. Product fine despite this.
The case arrived the next day
The case arrived the next day, without any issues.
Great service
Easy to use website, great communication and quick delivery. Along with a quality product. Recommended
Great experience
Great experience, speedy delivery! Would recommend.
Great price and fast delivery
Great price and fast delivery. Communication was also great when I contacted them. Will definitely be buying from here again.
Great Service
Great service and a great little backpack purchased for an upcoming ski trip 🎒
Great choice, prices and service
Website was very easy to use and had a great selection of products. I found exactly what I was looking for and the price was great too. They offered quick delivery with a good courier. The Backpacker made the experience stress free by keeping me informed with progress on my order. My new bags arrived right when promised and were packaged well, protecting them for the last time of their travelling lives!
I'm so happy I found this company and will be using them again.
No issues
Found a new wheeled hold-all I wanted and they were so competitively priced. It was a bit of a last minute purchase so I was relieved when it was dispatched quickly but frustrated the tracker didn’t work. They said it was Royal Mail 48 hour but tracker number said DHL. It arrived it 2 days so speedy delivery and I’d use them again
Excellent communication and better price
I accidentally used wrong delivery address and they responded immediately with resolution
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