Its a pathetic system and needs 1 star for NEVER sending digital Gift Cards from New Zealand to Australia. I wont go into the details except saying NEVER try sending a digital Google Gift Card (... Ver más
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Consulta las opiniones de los clientes
Excellent Service Every Time! I’ve used TCN so many times and it has never disappointed. The delivery is always super fast, I usually receive my gift cards within just a couple of minutes! It’s c... Ver más
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I thought that I was purchasing direct from Bunnings. When the card didn't arrive at the allocated time, it was confusing trying to track down the progress. The third party provider didn't answer... Ver más
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I initially purchased a gift card for a client who had travelled to Brisbane for treatment after an unexpected diagnosis. I was then blown away when I won the monthly gift card swap, that I was able t... Ver más
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Información sobre la empresa
Escrito por la empresa
Based in Melbourne, Australia, The Card Network was founded with one purpose, to inspire the way people gift. We design gift cards for gifting, and we design systems to make it easier for gifts to be given. Why? Because we know it is more than a gift card. It could be a thank you, happy birthday, I love you or even a welcome to the world! Either way, it's so much more than a gift card. It is a chance to provide happiness and gratitude, and there is nothing better than that.
Información de contacto
Australia
- thecardnetwork.com.au
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Ha contestado el 87% de las opiniones negativas
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Failed to put in the card number a…
Failed to put in the card number a couple of times but go the correct pin for it. Card is now locked? and i dont have a proff of purchase because it was a gift from a relative who is old so he just threw it away after buying it. I have use the gift cards before and most of the time they work out but this is ridiculous. I do not want for my grandfather to waste $100 on a card that cannot even function. ADDITIONALLY i had no idea the card would lock after a few failed attempts, wtf? where could i find that, the website is messy as well where do i even click or go.

Respuesta de The Card Network
This system is not a SCAM but it uses…
This system is not a SCAM but it uses unethical inbuilt friction techniques. Things like making you wait 30 seconds between each click. (Pretending to load items) Think of it like if 20% of people give up on using their $50 voucher, that's a healthy profit margin.
Don't use it and the ACCC should be investigating these systems. DO NOT USE

Respuesta de The Card Network
7 week Long Stretched OUT affair for a Christmas Gift :-(
I was sent an email with a connection to this mob with a gift card for a Christmas Present. First off I chose a Coles Gift Card to buy with the amount and the fees added up to 3/4 of the value. Like really. What a Rip Off. Tried to call them, someone did answer after 18 min, spoke for maybe 2 mins and disconnected. No one called back. So then to Emails. waited 3 days. did get an email finally had to tell my whole story. Then sent a digital link, which would not work, and I am chasing and stressing, really thinking this is a SCAM! Sent more emails, this time they posted a physical gift card, finally received it, finally found some where where it worked and after 7 WEEKS finally got the money. That is not how this is supposed to work, we are in the days of technology. We have emails, and we get digital cards thru emails anything up to 8 a year. They always work and we can spend some of it then more later. They just work. This was the most dissappointing stretched out length of time ever to get a gift card to work via an email. Devastated. And I am technology savy to a degree. I have sold on Ebay for over 14 years, with all the changes that have occured. -
Cannot put a Date of experience, it went for 7 weeks before finally being resolved???

Respuesta de The Card Network
Genuinely a scam
Genuinely a scam. Have never, ever been able to get any of there stupid gift cards to work. They send you in wild goose chase register here, sign up there, oop! we don’t recognise the card, check the pin again, the card doesn’t exist. Then they recognise the card but won’t allow you to register , so frustrating i can’t even. Honestly there business model is making it to difficult to redeem the gift card so that’s you can’t use it and they can keep the cash. TOTAL SCAM

Respuesta de The Card Network
Absolute worst giftcard company, a sham operation!
Absolute worst gift card company, dodgey, as far as Im concerned they are scamming people with their giftcard products.
Ive been waiting for a refund coming on 7 weeks now and still Im waiting. After numerous phone calls following up, they just say the exact same thing every single phone call after putting me on hold for a very long time while as they say they will discuss the matter whilst on hold, “we will follow it up for you again with the manager”. Its beyond a joke. They are just avoiding returning my funds. Such a simple transaction refund, TAKING SEVEN WEEKS 😂. What kind of sham operation is this. I pray for the ones that are in control and allowing this tom foolery, they are a bunch charlatans.

Respuesta de The Card Network
I received a Mastercard as a gift which…
I received a Mastercard as a gift which expired after 12months, by law they should not expire for 3 years, I cant get anyone on the phone, you wait for 15minutes then it hangs up automatically, I emailed 4 weeks ago and still not response, its a large amount of money and Im not getting anywhere, crap service... actually no service because you cant get anyone to talk to you to resolve the issue!!!!

Respuesta de The Card Network
These cards are about as useful as a…
These cards are about as useful as a waterproof teabag. I received a "DELUXE" gift card for Christmas. I've jumped through all the required hoops, activated the card online, checked the balance and expiry, tried to use at a participating store by scanning and using the pin. Still no luck. Customer service is non existent, phone calls are conveniently limited to 15 mins whereupon your call is disconnected and you are forced to send an email. They do not respond to emails either so you are stuck with a non functioning card and no way to resolve the issue. Please avoid purchasing these cards and save wasting your money.

Respuesta de The Card Network
I used my card and redeemed a online…
I used my card and redeemed a online voucher but had never received the email for still waiting has been more that a week.

Respuesta de The Card Network
This is genuinely terrible
This is genuinely terrible. Received a TCN movie gift card, and it has been declined both online and in person at Chatswood Hoyts. Currently also declined when trying to book online at Events. I have never written a negative review before. Congratulations TCN for prompting me to do this.

Respuesta de The Card Network
Given non- functioning gift card
Given a gift card. After pain of downloaded their app, then activating, then setting up a card on google wallet, it didn't work - embarrassing me at the front of a line. Tried but couldn't contact support. Lined up again, tried again in case it need more time to activate but it failed again, so used my own money on google wallet. Thanked my friend but explained he has just wasted $300 and not to ever give me a gift card again.

Respuesta de The Card Network

Respuesta de The Card Network
Abaolute scam. Stick to other providers.
They say you can shop at over 4000 stores and sellers say you can swap them for any category of TCN by requesting it online. This is not the case. Unable to swap the cards and they only have a very small limited about of stores for each card type. False information by sellers and very false advertising. Stick to one of the other gift suppliers that allow swaps and are honest.

Respuesta de The Card Network
A gift from my employer
A gift from my employer, including activation receipt on 13th of Dec. I went to use the card at big w but it would not work just said error. Manager even tried to help but nothing. I had the activation receipt with me so i we knew it had definately been activated. I then tried to check balance on their website typing in the card number and pin, and it just says error. I then tried to ring them the following day but it was on 23rd Dec, 2 days before xmas and they were busy.. after 15 mins of being on hold it says to email them but no reply in time for xmas. I understand it is a busy time of the year.. just a little annoying I'll have to wait 2 weeks before they come back from holidays on 5th jan to get a reply I guess. Its just strange how it can be paid for and comfirmed as being activated and then simply not work or even recognised by their own website. I was the only person out of 6 people who had already used theirs without any problem.
I will update my review in the new year when theyre back from holidays.
Always disappointed when my kids get…
Always disappointed when my kids get one of these cards. Complete waste of money, you spend so much time trying to active them and once you select the store you want to use it at you are locked in. You’re better off just getting a visa gift card as this is restricting.
I am pretty pleased with this service
I am pretty pleased with this service, fast and convenient

Respuesta de The Card Network
the card purchased was not accepted at…
the card purchased was not accepted at a place listed as being able to redeem it, had to fork over my own money
I love that you can preview
I love that you can preview. your animated digital e-card opening and make changes before sending. I also love how this is sent to the recipient almost immediately after you make the purchase. (Other companies haven't done that in the past)
Great experience for sender and receiver

Respuesta de The Card Network
This is the bestest and easiest way to…
This is the bestest and easiest way to transfer money quickly to a friend in need, A lady friend of mine was stranded with no fare to come home to me, All I had to do was transfer money directly online apple e-gift cards from my bank account to her's via trustpilots system, My lady was safe and happy within minutes, Bestest system ever,

Respuesta de The Card Network
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