Thechemistlive Opiniones 78

TrustScore: 2.5 sobre 5

2,7

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Avoid! Paid for tests for my family for Christmas and had to cancel as U.K. government banned international travel. Kept deposit despite promising it could be used against another test. Now not respo... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

covid 19 test x10 goods arrived all loose in one box,not in sealed boxes ,nearly all were at end date, customer that had sent them back before their letter was still inside complaining.not even flofl... Ver más

Valorada con 5 estrellas sobre 5

We booked appointments about three weeks in advance. This was followed up by text and email reminders. Our tests at 10am were carried out in a pleasant, professional and reassuring manner. The nega... Ver más

Valorada con 5 estrellas sobre 5

outstanding service, easy to book online at a time that suited us. arrived early which wasn’t a problem they accommodated us without any issues, my daughter and myself went in together. the place was... Ver más

Información sobre la empresa

  1. Clínica para viajeros
  2. Droguería
  3. Clínica
  4. Farmacia online
  5. Farmacia
  6. Ambulatorio

Escrito por la empresa

The Chemist Live provides diagnostic tests, private services including private prescription dispensing and also travel health/vaccinations. As a registered pharmacy, we also provide many online and traditional pharmacy services.


Información de contacto

2,7

Malo

TrustScore: 2.5 sobre 5

78 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Esta empresa no ha enviado invitaciones a sus clientes, por lo que es posible que las opiniones no sean representativas

No ha contestado las opiniones negativas

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Valorada con 1 estrellas sobre 5

Beware what you order

Ordered a plastic pill box via ebay. Got an email telling me to fill in a medication questionnaire.Unless I filled in the questionnaire they would not fulfil my order..
I replied that it was ludicrous nonsense as it was a plastic box. So they cancelled the order.
Is this woke madness or what ?

14 de junio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Highly Recommend

Amazing place to go for travel injections, I went recently with a lot of jabs needed. Very accommodating and patient. Made sure everything was correct and helped me get prepared for my trip. Would highly Recommend

3 de abril de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

covid 19 test x10 goods arrived all…

covid 19 test x10 goods arrived all loose in one box,not in sealed boxes ,nearly all were at end date, customer that had sent them back before their letter was still inside complaining.not even floflex as advertised ,contacted 3 times ,no reply..........dont buy from theses people

23 de noviembre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Disappointing service

Received email advising order dispatched on 13th October. No sign of order or communication from company despite 3 polite email requests one through Ebay feedback request
Does anybody read them ?

21 de octubre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

outstanding

wow, where to start, the entry rules changed to USA and they told me about it, changed my appointment and did the test so kind welcoming, will only deal with them from now on Outstanding service

24 de febrero de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent service

Efficient, friendly and highly informative service. Got my covid booster and flu Jab with no wait. Staff were very lovely and the pharmacy was fully equipped to deal with walk in boosters as well as bookings. Excellent!

30 de diciembre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

outstanding service

outstanding service, easy to book online at a time that suited us. arrived early which wasn’t a problem they accommodated us without any issues, my daughter and myself went in together. the place was very clean and safe, receptionist very pleasant, in and out within 10 minutes. received results before we got home. would highly recommend these guys, very efficient

15 de diciembre de 2021
Opinión espontánea
Valorada con 2 estrellas sobre 5

Poor service

Due to increase in travel requirements whilst in the USA I booked on our return an in clinic 2 day PCR tests for my wife and I.
We were informed we would be emailed within 2 days with results. Bearing in mind we’re isolating after 3 days I rang the clinic to be informed we were negative.
I asked for confirmation emails to be able to present to our employers.
Still waiting for formal results.
Poor service.
Following contact email now received

5 de diciembre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Quick; easy; professional.

All aspects of the experience, from booking to getting the results were first class. Results for our antigen test were emailed within the hour. Superb.

6 de noviembre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Day 2 and 8 tests completed

I was very concerned before ordering since you hear so many rumours.
I ordered two test kits at 22:00 on a Monday (after receiving my -ve PCR test in France) and they arrived at my home on the Wednesday.
One of the day 2 results took around 3 or 4 days to arrive (I don't believe the day 2 test serve any real use since we are both vaccinated and had a test before arriving in the UK).
The day 8 test results arrived on day 10, so we were free to move around on day 11 as planned.
Conclusion - all finished well

13 de junio de 2021
Opinión espontánea
Valorada con 4 estrellas sobre 5

A little slow but responsive

A little slow in getting results back. Day 2 result was fine but Day 8 was still not back 72 hours after I knew it had been delivered by the post office. However they were super responsive to my email and they chased up the result. I'm fully vaccinated and followed self isolation to the letter so I knew it would be negative. But if you aren't so sure the delay could be more of an issue.

6 de junio de 2021
Opinión espontánea
Valorada con 1 estrellas sobre 5

Still no result from Day 2 test (now day 7)

Bought a Day 2 & Day 8 testing package for my husband. Posted Day 2 test at 9:00 (at central sorting office), it's Day 7 today and we still have no result. Sent 2 emails 3 days ago - no response. DO NOT use postal service.

30 de mayo de 2021
Opinión espontánea
Valorada con 1 estrellas sobre 5

Avoid! Better companies for PCR tests

Avoid! Paid for tests for my family for Christmas and had to cancel as U.K. government banned international travel. Kept deposit despite promising it could be used against another test. Now not responding to emails.
There are better companies out that offer more competitive prices on PCR tests I.e kids go free . My advice book somewhere else as I wish I did ! They are cashing in on others misfortune.

25 de mayo de 2021
Opinión espontánea
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Respuesta de Thechemistlive

Hi Miss Ellis, thank you for your review. We apologise for not being able to help you. Unfortunately the last week has been extremely busy and we have been trying our best to respond to everyone who is emailing us.
As you mentioned, the deposit you paid in Christmas, was carried forward and we are happy to honour this. However, unfortunately, we were not able to offer you the discounted price you suggested.
We are aware their are many companies who can provide the test at cheaper prices, however, their are also many passengers who have been let down by said companies once the PCR test has been completed. Our PCR test prices are slightly higher due to our guarantees in place.
Over the past year, with the numerous tests we have done, we have never left any of our patients without results at the time of departure.

During the Christmas period, as a good will gesture, we extended the time frame for honouring your deposit payment. This was extended to 2 months. However, due to further lockdown restrictions we have been willing to extend this further. We’re aware you have been in contact with us, and have spoken to us on a few occasions. You have also requested a substantially discounted price which we advised we could not meet unfortunately. However, if you are looking to book with us, please do send us an email and we will be happy to accommodate you and your family.
We apologise for not being able to provide the service you expected.

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