The Claims Manager Opiniones 

Avoid at all costs, we paid for £3k pet insurance but in reality they only pay very small amounts per claim. No vets bill is small hence taking out the insurance in the first place. Our claim related to a snake bite for info.

Avoid avoid avoid - Broke down on the side of the road and when I called them they asked what had happened. I said I managed to "limp" the car to the side of the road and they said as it was in "limp mode" they wouldnt do anything other than supply me with a list of garages who could recover the garage. The car was not driveable but they said "because your said it was in "limp mode" (I did not) they would take that. The list of garages were NOT recovery locations effectively abandoning me to my fate. AWFUL

Have to use this as a third party supplier to Nova Direct. A terrible experience. Am appealing a claim settlement offer where they suggested that broken glass on a phone (by which i mean smashed and splintering, so unsafe to use, with dented damage to the phone where water can get in) is cosmetic! There are no other signs of Damage on the phone! In addition it is sending customer communication to put customers off using the appeals process, suggesting worse outcomes from the incompetent initial claim offer. It looks very much like The Claims Manager, on behalf of NOVA DIRECT is acting in bad faith, and against the FCA consumer duty. I will be going through the claims appeal process and to the Financial Ombudsman Service if needed as this service is not treating customers fairly and employing very questionable tactics to avoid fair and reasonable claim settlements.
I will also be raising this issue with the FCA, and Nova Direct.

Great service from the claims manager The handler was very polite and friendly.

Awful experience. I would have been better off with no breakdown cover as they just added to the stress and didn’t do a thing. My handbrake broke when I was on holiday. I informed them that I was on a hill in the campsite with foot on the brake and needed assistance asap. They approved my claim and told me I could either have roadside assistance but the person they would send would not be a mechanic (I can’t really understand why you would have roadside assistance who are not qualified to assist??). I was informed if they couldn’t do anything that would be the end of my claim and they wouldn’t assist further. The alternative was a recovery service to get the car to a garage of my choosing but that if it required any specialised equipment to recover the vehicle I would have to pay for it. I reluctantly chose the recovery service and was told they had been dispatched with an estimated time of 60-90 minutes. Around 45 mins later they called to say they were struggling to find anyone. We then called them to check progress and they informed us that someone should be arriving any minute. Sometime later they rang again and said they couldn’t get anyone to help and it was up to me to find a recovery service and sort it out and then they would reimburse up to £60 (not enough for a recovery vehicle). So basically they kept me hanging for ages, apparently lied and told me they had someone then changed their mind. So ultimately did absolutely nothing. I never write reviews but this company is shambolic (car insurance was through Nova Direct). Avoid at all costs!!!

The worst experience ever. 1 month of stalling and trying to find any reason not pay. Then the valuation came based on some ebay shit and they required me to change my policy address for a fee in order to pay me .
Horrible experience.

Such a long and drawn out process! 5-months later after starting the process and I'm still waiting for my payout.
They work for/with NovaDirect for gadget claims, there is no way to contact anyone on the phone, and emails are few and far between.
They will try anything to decline a claim by the looks of it. Even with a manufacturers report I had to have my phone returned then sent off to them to be verified!
Still waiting for the payout so I can repair my phone with the manufacturer.

This is the broker for Novadirect. Avoid the claims manager at ALL COSTS. Make a phone claim impossible, you supply them with the correct information, they then keep requesting more, then try and claim you lie and are reporting to their fraud department. I ended up paying for my phone repair to avoid stress and false accusations from them . Avoid this company at all costs

If I could give zero stars, I would.

My experience with The Claims Manager has been extremely disappointing from start to finish.

The handling of my mobile phone insurance claim fell well below the standard I expected. My concerns about the repair and the overall handling of my claim were dismissed, and I was offered just £25 as a goodwill gesture, which I did not feel reflected the inconvenience or the issues I had raised.

The most frustrating part has been the complaints process. I submitted a formal complaint and was told I would receive a Final Response within eight weeks. More than nine weeks later, I had still received no meaningful update despite chasing the company several times.

As a result, I have now had to escalate my complaint to the Financial Ombudsman Service because I was left with no confidence that my concerns would be dealt with fairly.

Poor communication, lengthy delays and a complaints process that failed to meet the promised timescales. I would not recommend this company based on my experience.

Weeks went buy and I did all the work for a pitance back on my broke phone. They don't fix anything. They get you too fix it, do all the work and then take an excess and limirt the payout. To cap it off you wait 3 weeks to get paid unless you give in to their Black mail:
"Leave us a 5-star review and we’ll ask for payment to be made in 3-5 working days, rather than the estimated 10-14 working days. Just let us know when you’ve left us a review."

Fast responses, easy to understand & helpful

Online claims company.
The claims team was in regular contact with me to update on progress.
Any information they needed was clearly explained.
The claim manager made allowances in my favour to expediate a successful claim.
The reasons for the outcome of my claim was clearly explained.

I was pleased by the response times and smooth process of raising a claim and settling. Just waiting for my payout to be completed now.

Unfortunately i broke down and these guys got someone to me in just over an hour. Answered the phone fast so we’ll pleased

I gave them a call regarding my van that had broke down. The woman on the phone told me because my Van can move backwards and forwards with the red stop light on they wouldn’t be eligible to come out to help me left me stranded on the side of the road. I would not even give this company one star plus you can’t really hear them on the phone. The line was terrible. I would highly recommend to stay away from this company it’s a scam !

If you want to do insurance from this company and incase if u try to claim in future Never do it , this is the company for you Nova Direct and it's self claim manager isn't insurance it’s a black hole for your money. They have more loopholes than a crochet kit. They’ll find a way to blame you for the "accidental" loss and asking same thing every single time.The Process: Filing a claim is a bureaucratic nightmare designed to make you give up. Never Choose this company 🙏🙏🙏🙏 My insurance num novadir-41-071861-06771
My claim num C-446132-92414

Had a recent breakdown and theese guys got someone out in less than 45 minutes and I was back on the road cannot ask for more

Not impressed with the service so far,

Made it known what information was needed from the start and as soon as the information was provided gave the ok to get my phone repaired. Fast and efficient.

Will NOT respond. Will NOT payout. BEWARE of companies using these crooks such as NOVA Direct who will NOT take responsibility for using these crooks yet still bank YOUR money.I would NEVER use these people, however, shady insurance brokers do, such as NOVA Direct.