The Claims Manager Opiniones 

My young pup was taken poorly and cost £3000 before Sadley she passed away.
We made a claim via claims manager and they agreed to the claim, however only 10% of our outlay.
Our own fault as should have read the full documents.
We accepted the payment but now taken over 20 working days and still no payment in our bank.
They also agreed to a goodwill payment but this was not in the total payment once added together and when I questioned why they then blamed it on the wrong program being used to send me a response.
Please avoid this company.
I will be contacting the insurance ombudsman and failing that I will go through the courts to get my payments.

This is probably the worst company I have ever dealt with. Atrocious service. Took £50 off me and have now refused to reply to my emails. Had bike stolen with plenty of evidence. They demanded a full police report (I had the email) which the police won't give and say the insurance company should obtain it. The only way to communicate is through email, and they now refuse to reply to me. Will see what the Ombudsman can do about it. A total scam!!

I mean... the reviews say it all really, pointless writing another expressing how awful they are.

Avoid Nova Direct who use this company. Both are a disgrace.

Be careful. Nova won’t take responsibility of a claims decision. Although you’re insured with them, they’ll pass the buck to the claims manager. The claims manager has recently denied a claim, despite having legitimate reasoning & a supporting letter from my vet explaining that it was IMPOSSIBLE to have notified them of a potential claim before I did. Very interested to see what the ombudsman says if this issue isn’t resolved.

Have pet insurance through nova direct. Had to make a claim. Paid upfront for the treatment then paid the excess and then paid the remaining balance for the policy,(not by choice this is the only way to submit a claim).
Was told we would have a decision within a 5 working days, 15 working days later we contacted them to ask why it was taking so long.
Received an email back saying we will not be paid out as our dog had been to the vets without informing the insurance policy.
Absolutely disgusting.

Stay well away from this company and the insurer, Nova Direct. I have a valid pet insurance claim but The Claims Manager has done everything to avoid proper engagement (you'll never get to speak to them) let alone pay out on what is a 100% valid claim for treatment for my dog. Their conduct is disgraceful and it's really awful to think cowboys like this can operate in a regulated space in the UK in this day and age.

This company are absolutely shocking. You can't contact them by phone, they took £150 off me, 2 weeks and still waiting on them resolving it. They are an absolute joke BEWARE

Same logo. Same company. CLAIMING NOT TO BE THEMSELVES. HA IT GETS WORSE!

CCTV PLUS A COURT CASE SHOULD HELP!

Good communication, although the process requires a lot of information sending through and takes a long time.

Utter scam , dropped phone and smashed screen , had to send £50 access and another £47 to finish off monthly insurance direct debits after jumping thru hoops with check after check they offered £75 towards a £379 screen replacement, not forgetting they just had another £97 off me to make claim . Needs reporting

Took out mobile phone insurance.
The phone stopped turning on whilst I was away for the wknd. My daughter who is 11 uses it.
I was notified on my return the mobile no longer works. I put a claim in and I am being punished for not reporting it within 48 hours even though I wasn’t in the country and I didn’t even know about it until I returned.
Claiming my daughter cannot use the device. Therefore it’s not insured.
Refuse to accept I wasn’t in the country to report issue earlier.
This company will do anything not to pay out any claims and I would recommend to seer well clear.
As you can see I don’t seem to be the only unhappy customer who felt the need to write a negative review.

their line of work is already scammy, the claims manager makes it scummy as well.

Absolutely disgraceful service from this company. Insurance is through Nova direct and they are the same company pretending to be independent to deal with claims. I have never been treated this badly by any company ever before. Honestly disgusting.

Left a young woman with a toddler stranded. Said they would get a breakdown recovery then 2 hours later cancelled. Gave me a premium number to call to see if they could help. And then told me in the end there was nothing they could do. I had to sort it myself.

Despite being a gold member (the highest tier) they would only pay £60 to the breakdown company I found myself. And would only pay for mileage from the pickup to the breakdown garage, despite my breakdown company having to take my car home to their garage until the morning as it was night time.

When I submitted my receipt for payment and made a complaint, the emails they sent me were atrocious. No apologies, no kindness, just pure disregard.

Have reported to trading standards and Ombudsman.

Thia is a copy of my review for Nova Direct the sister company of The Claims manager, as they are effectively two departments of the same company.

They are cheap, but their service is diabolical.

Firstly the claims process takes you to their “sister company” called the claims manager. Which is owned and managed by the same people, despite what they say that it’s separate company.

The website is clunky and hard to use. I had a problem submitting my claim and they have no technical help and your cannot call them with a pet claim. So I missed the 48hour window to submit a claim and was therefore rejected. Eventually I worked out the problem for myself, but it took time.

They also ask you to pay your excess upfront, which is crazy and unusual while they consider your application.

They also said that my claim for£127 was less than the £100 excess, how they work that out I am waiting to hear back.

IF and it’s a big IF I get a more rational responce from my complaint, I reserve the right to change my review. But frankly I think they are not a genuine company.

I’ll be leaving then same review on the Claims Manager and Nova Direct.

The service was good and my car was recovered home .I AM VERY HAPP AND WILL RECOMMEND !!!