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At The Closet Hire we allow you to have the most desired looks from your favourite brands, without the expensive price tags. We think everyone should have the accessibility to wear the best labels! We want to take a more sustainable approach with fashion and part ways with the ‘one and done’ mentality. The Closet Hire aims to be as eco-friendly as possible, from the service we provide, to the 100% recyclable and bio-degradable packaging we use.
Wimbish End, SS13 3PD, Basildon, Reino Unido
AMAZING EXPERIENCE!I'm thrilled with the clothing I got from The Closet Hire; they looked pristine and untouched, all at a budget-friendly cost. Their selection is incredible, offering something for every style! I'm eagerly looking forward to the new additions to their collection.The shipping process was incredibly smooth, and everything arrived promptly for all my planned occasions.Highly recommend this service! ✨✨
Confirmed hire for a dress to be delivered on the 23rd August, on this date I realised I had no tracking info for this nor had it been delivered so I contacted the company on instagram as we had previously conversed on instagram regarding confirming the dates for my order.
She replied to tell me she hadn’t received the dress from the previous renter and that she had emailed me about this and tried to message me on instagram but couldn’t find our previous messages to message me…. My instagram handle has my surname in it so it shouldn’t have been difficult to find given all my details were provided when I booked the rental on her website.
I have had no emails from them other than my confirmation email, despite her telling me she had emailed me. Still don’t have any emails nor has she forwarded me the original email to prove this was sent.
It shouldn’t have taken until the day I was due to receive the dress for me to find out It wasn’t coming….
I had to cancel my plans this morning to be able to go to the shops to buy a dress, shoes and bag, I now have to return the shoes and bag I purchased to wear with the dress as they don’t suit my new dress. Caused completely unnecessary stress and wasn’t handled very well.
I don’t believe the previous renter had yet to return the dress as you get charged 40% if you’re late to return. I think she double booked the rental and forgot it was even due to be with me.
Just really disappointing, they do have some lovely dresses and hopefully my experience is just a one off.
Respuesta de The Closet Hire
Thank you for sharing your experience, and I sincerely apologise for the inconvenience and stress this caused. I completely understand how frustrating it must have been to not receive your dress as expected, especially on such an important day.
To clarify, this was indeed a rare and unfortunate situation where the previous renter did not return the dress on time. I want to assure you that I did attempt to reach out to you as soon as I became aware of the issue. Unfortunately, I was unable to locate your Instagram handle to follow up, which contributed to the delay in communication. This is certainly not the level of service I aim to provide.
Please rest assured that I would never double-book a dress. The previous renter has been charged the late fees, as per our policy, and this situation is a one-off.
I hope that you might consider giving us another chance to provide you with the service and experience that we pride ourselves on.
Thank you again for bringing this to my attention, and I sincerely hope we can make it up to you in the future.
Realised just before my holiday last summer that I had no standout pieces to wear in the evening - that’s where The Closet Hire came in!
They have the most amazing range of trendy dresses and other bits for any occasion- was spoiled for choice 😍
Can’t rave about the company and service from Chesca enough! Such a brilliant sustainable business to support 😁🫶🏾
Respuesta de The Closet Hire
Deanna, thank you so much for your absolutely lovely review- we can't wait to see you more of our rental pieces!
I booked a last minute holiday over Christmas and if it wasn’t for The Closest Hire I would have been outfit-less! Such an easy and stress free procedure. Franchesca was so helpful and always quick to reply. Would definitely recommend the service to everyone. Thank you so much!!!
Respuesta de The Closet Hire
Thank you so much for your lovely words, Rosie! We can't wait to see you in our new Rat & Boa dress on your holiday too!
I loved my rental outfit so much I had so many compliments!! Will definitely recommend and use again❤️
Respuesta de The Closet Hire
Thank you so much, Jade! Lovely review, can't wait to see you in your next rental
Owner is very friendly and easy to communicate with! Website is super easy to use and the dress came in gorgeous packaging. Great quality clothing. I would 100% rent from here again!
Respuesta de The Closet Hire
Thank you so much for your lovely review, Millie- we appreciate your time!
Amazing service, quick replies and amazing quality of clothing! Everything arrives so perfect! Will definitely be hiring clothes from here in the future!
Respuesta de The Closet Hire
Thank you for your kind words, Kirbie, we appreciate it so much! Can't wait to see you in your next rental
THE BEST!
Absolutely loved my pieces from The Closet Hire; brand new condition (as if they had never been worn before) at such an affordable price??! The range they have is fantastic, and there is something for everyone! I can’t wait to see what else they add to their lines though!
Shipping is suuuuper super easy, and all the pieces came in time for each event I needed them for.
Couldn’t recommend this service more ✨✨🫶🏼💓
Respuesta de The Closet Hire
Thank you for your kind review, Leah- we're beyond grateful for your lovely words and we can't wait to see you in your next rental!
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