The Curious Drinker Opiniones 4703

Respuesta de The Curious Drinker

26 may 2026

Hi Linda, We're sorry to hear you're disappointed.

As outlined in our membership terms, memberships renew automatically each month until cancelled, and cancellations need to be made before the monthly renewal date to prevent the next order from being processed.

Once an order has entered preparation and fulfilment, we are unfortunately unable to stop it from being dispatched, even if it has not yet physically left our warehouse. This is due to the way our fulfilment process operates and applies across our membership orders.

We appreciate this can be frustrating, particularly if you're going to be away, however we do aim to make our membership terms and renewal process clear at sign-up and in our member communications.

Kind Regards,

Sophie
Memberships Executive

Respuesta de The Curious Drinker

Hace 7 días

Hi There, Thank you for your feedback, and we're pleased to hear you enjoyed the rum.

We're sorry to hear that your experience when attempting to contact us was frustrating. While we appreciate that being placed on hold and then disconnected is disappointing, this is certainly not the experience we aim to provide.

Our average call waiting time and call handling time are both around two minutes, and the vast majority of cancellation requests are completed quickly over the phone. However, we recognise that individual experiences can vary, particularly during busier periods, and we're sorry that your call did not go as expected.

We would also like to reassure you that our cancellation process is not designed to make leaving difficult. The process is in place to ensure membership changes are handled securely and accurately, but we understand how it can feel frustrating when you're unable to get through first time.

Thank you for taking the time to share your experience. Feedback like yours helps us identify where we can improve our service and communication.

Kind Regards,

Sophie,
Memberships Executive

Respuesta de The Curious Drinker

26 may 2026

Hi Robert, We're sorry to hear you feel this way, however we would like to clarify how our memberships work.

Craft Gin Club memberships cannot be started without customer consent. Memberships are only created when a customer signs up, and during the sign-up process we provide multiple reminders that the offer includes an ongoing subscription. We also send a series of follow-up emails confirming the membership and explaining how it works.

Regarding the recent charge, like many subscription businesses we work to order deadlines. Once an order has been processed and is already in fulfilment, we are unable to stop it from being dispatched. However, if you no longer wish to receive it, you can return the order to us and we will arrange a refund in line with our returns process.

We always aim to be clear and transparent about our memberships and are sorry to hear this was not your experience.

Kind Regards,

Sophie
Memberships Executive

Respuesta de The Curious Drinker

26 may 2026

Hi Joe, We're sorry to hear you feel this way, however we would like to clarify a few points.

We have reviewed your contact history and can confirm we have received two emails from you, both of which were responded to on the same day with information regarding the cancellation process.

We can also see that the email address used to contact us was not linked to an active membership account. For security reasons, we are unable to cancel memberships without sufficient account information, which is why our team asked you to call us so we could locate the correct membership details and assist further.

We would also like to reassure customers that we do not take payments from cancelled memberships, and our cancellation process is available online and supported by our member services team.

If you still require assistance, please contact us directly and we'll be happy to help resolve this.

Kind Regards,

James
Memberships Executive

Respuesta de The Curious Drinker

26 may 2026

Hi Heather, We're sorry to hear you feel this way. To clarify, cancelling a Craft Gin Club membership only requires a quick phone call to our team, with the process taking around two minutes on average, including wait time.

Once a membership has been cancelled, no further charges can be taken, so from what you've described it sounds like your membership may not have been successfully cancelled at the time. We're happy to investigate this for you and look into exactly what happened.

Please email us at members@craftginclub.co.uk with your details and our team will be happy to help.

Kind Regards,

James
Memberships Executive