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The Curious Drinker Opiniones 4703

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TrustScore: 4 sobre 5

4,0

Licorería
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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Really enjoyed being a member of Craft Gin Club (now The Curious Drinker) but my drinking habits have changed and my cupboard now resembles a very expensive gin bar that nobody visits! Bianca was v... Ver más

Valorada con 4 estrellas sobre 5

I’ve loved having the boxes and for a special occasion they’re great. However, although you can pause or cancel membership it’s a bit of a performance- you have to ring up! And even skipping a box you... Ver más

Valorada con 4 estrellas sobre 5

I called today to sadly cancel my membership. I had been a member for approximately 5 years and have enjoyed many good gins, snacks and magazines but have needed to cancel. Anna listened to me and was... Ver más

Valorada con 1 estrellas sobre 5

Very hard to cancel subscription membership. They try every tactic to keep you when trying to cancel online. Then they still keep the subscription going. Calling via telephone involves loads of quest... Ver más

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Información sobre la empresa

  1. Licorería

Escrito por la empresa

The Curious Drinker is the UK’s leading discovery club for drinks enthusiasts who love exploring something new. Every month, members receive a surprise box showcasing exceptional spirits and drinks from independent and high-quality producers, paired with mixers, cocktail ingredients and curated treats, plus our club magazine. We inspire curiosity through flavour, craftsmanship and memorable drinks experiences.

Información de contacto

4,0

Muy bueno

TrustScore: 4 sobre 5

5 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que solicite reseñas

Esta empresa no ha enviado invitaciones a sus clientes, por lo que es posible que las opiniones no sean representativas

Ha contestado el 98% de las opiniones negativas

Suele responder en menos de 1 semana

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Valorada con 5 estrellas sobre 5

So quick and easy!

They delivered my box so quickly and with minimum of fuss. I spoke to a lovely lady called Anna who was very helpful in amending my membership

8 de mayo de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Being unable to cancel my membership…

Being unable to cancel my membership online was frustrating. When ticking the box to say I no longer drink alcohol, I was imediately prompted to take out a further subscription or simply change the frequency of my deliveries. I then had to phone a number which is only available during office hours and wait in a queue to sepak to someone to cancel. I was then asked again by your agent on the phone whether I had stopped drinking permanently or was likely to restart.
It feels like you are deliberately making it difficult for people to cancel a subscription.

13 de mayo de 2026
Opinión espontánea
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Respuesta de The Curious Drinker

Hi Jo, We’re sorry to hear you found the cancellation process frustrating, but we would like to clarify a few points.

Craft Gin Club is a subscription service, and this is made clear throughout the sign-up journey, including multiple times on the sign-up and checkout pages before membership is confirmed.

To cancel a membership, members are asked to call our team directly. This is not designed to make cancellation difficult, in fact, our average wait times are around 2 minutes, and our team is available Monday to Saturday, 9am–6pm. We ask members to speak with us so we can answer any final questions, gather feedback, and ensure there are no unresolved issues with the account before cancellation is processed.

When members mention reducing or stopping alcohol consumption, our team may ask whether this is permanent or temporary so we can make appropriate suggestions, such as pausing or reducing delivery frequency where suitable. These options are offered to help members who may still wish to remain part of the club in a way that works better for them, not to pressure anyone into staying.

We certainly do not aim to make cancellations difficult, and many members who contact us are fully cancelled within a short phone call.

Kind Regards,

James
Memberships Executive

Valorada con 5 estrellas sobre 5

Just love the surprise element of the…

Just love the surprise element of the Gin box. It starts with the message to say that the box is with the delivery company…then opening the box to reveal the different items to compliment the gin. Excellent value for money and highly recommend the product

1 de mayo de 2026
Opinión espontánea
Valorada con 4 estrellas sobre 5

Although the gin we received from craft…

Although the gin we received from craft gin is really good tasting, my wife and I have cut down a lot on drinking and felt that we did not need this anymore. Anna thank you for understanding why I wanted to cancel and not forcing me to stay on again thank you(dankie)

12 de mayo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Best post to receive

I’ve been with craft gin club for years, no issues, unfortunately can no longer drink and I will miss receiving these parcels! Anna was very helpful assisting with cancelling my subscription

11 de mayo de 2026
Opinión espontánea

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