The English Bed Company Opiniones 

381
TrustScore: 4.5 sobre 5

4,5

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

A beautiful leather bed made for us which is great quality and looks fab ! Not many bed companies make bespoke leather beds so we were thrilled . Excellent service too

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We purchased our second recent bed from the English Bed Company and were not disappointed. Even though this new bed was a clearance item it nevertheless came pristine and the quality shows. They deliv... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

The new bed has arrived and it is a piece of quality furniture. It looks good, and the mechanism of the ottoman is so smooth. I’ve given it 4 stars because it was 8 weeks in the makings, not the 4/6... Ver más

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Valorada con 5 estrellas sobre 5

Our samples arrived promptly inside a beautifully illustrated brochure. Fabulous quality leather swatches and easy to read measurements etc. The dark red (burgundy shade) looks stunning, as does... Ver más

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Información sobre la empresa

  1. Tienda de muebles para dormitorio
  2. Tienda de muebles
  3. Diseñador de interiores

Escrito por la empresa

At The English Bed Company, each one of our luxury upholstered beds are handmade from scratch in our Manchester Factory, where we have been manufacturing from for over 50 years. Each one of our premium beds are manufactured using the highest quality products available.


Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

381 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,5

Todas las opiniones

(381)

26 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Brilliant company

Brilliant company! Extremely fast shipping and FREE material samples which is perfect! Highly recommend

20 de septiembre de 2023
Opinión espontánea
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Respuesta de The English Bed Company

Hi Sophie, thanks a lot for your review it is greatly appreciated!

Valorada con 1 estrellas sobre 5

Poor delivery service

We purchased the Austen Bed back in June. We have since experienced very poor service when it comes to delivery of the bed. Whilst I appreciate that the couriers/delivery company are separate from the English Bed company, they have been completely non responsive when trying to resolve the matter. We are still waiting for a response from the English Bed company. We needed to change our original delivery date due to a delay moving into our new property. The delivery company informed us they could not tell us when the bed would be delivered as “we only deliver to your area every couple of weeks”. Quite frankly, I’m not sure how a delivery company can justify this. The delivery company have been rude and dismissive. It’s a real shame as the ordering process was easy and English Bed company had been very helpful until now.

15 de septiembre de 2023
Opinión espontánea
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Respuesta de The English Bed Company

We are sorry to hear your delivery experience has been poor and we have passed this onto the carriers. If you could contact us on sales@theenglishbedcompany.co.uk with more details including your new moving in date and if the carriers had offered you a delivery date previously and we will look into this for you further.
Our carriers do operate on an up to 10 working day service which means some postcodes will only have one drop available within that ten day window however they should always be polite when explaining this to customers.
Please accept our apologies if you have emailed us previously our emails did go down one day last week and there is a chance some emails were not recovered when the system was rebooted however if you email now you will have a response within 1 / 2 working days.

Thank you
The English Bed Company.

Valorada con 5 estrellas sobre 5

I love my bed, it’s like a hotel room

I love my bed, it’s so beautifully made and feels like I’m stepping into a hotel room when I see it. The headboard is stunning and I just love how it looks. The company have been great to order from and all communication has been fast and friendly.

6 de julio de 2023
Opinión espontánea
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Respuesta de The English Bed Company

Hi there, thank you for your feedback it is very much appreciated.

Valorada con 5 estrellas sobre 5

Great product, great customer service

We bought an emperor sized bed from The English Bed Company back in 2016. It has been a fantastic purchase and we were very happy with the service. Recently some of the slats broke and, after a few phone calls, the sales team have managed to track down replacements and will be delivering them to us free of charge. Great customer service and would recommend highly them.

4 de julio de 2023
Opinión espontánea
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Respuesta de The English Bed Company

Hi Jamie, thank you for feedback, we are glad we were able to meet your expectations.

Valorada con 1 estrellas sobre 5

A poor experience

I bought a Dickens upholstered double bed 3 years ago and paid for installation service. The bed wobbled like mad and the headboard shifted side to side, so they sent Homeserve to 'fix it'. The headboard literally held the rest of the frame together with one piece of chipboard in the centre. Unfortunately, although the issue was slightly improved, the bed has never been sturdy but because it was in a spare room and not used very often, I gave up complaining. 2 days ago, the bed finally collapsed - the headboard piece has snapped in half and the whole frame has fallen away from the bed. The English Bed Company have informed me that the bed is out of warranty but out of good will have offered to repair the bed but at my cost to re-deliver it. A poor experience for a supposed 'luxury' item.

16 de junio de 2023
Opinión espontánea
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Respuesta de The English Bed Company

Hi Laura, we are sorry to hear you remain unhappy with our response. As a business to business order this bed was supplied with a 12 month trade warranty which expired a few years ago. When you contacted us to advise that the end client had been back in touch with you regarding this issue we made an offer to you to offer a free of charge factory repair if you could arrange return transport. We can't see the exact delivery arrangements made in 2019 after this length of time but you did not pay for delivery or installation on the original order. If you do want to take up the offer of free factory repair then please get back in touch with us via sales@theenglishbedcompany.co.uk, thank you.

Valorada con 5 estrellas sobre 5

Beautiful and comfy bed, amazing quality

We ordered a kingsize bed through the English Bed Company after my parents and sister recommended them.

The quality of it is absolutely amazing, we are so pleased with it. We also ordered a mattress and it’s extremely comfortable.

The delivery men were also really friendly and put the bed up for us. The only slight negative is that the production of our bed was delayed and we weren’t told about it until the last week when we were actually expecting it to be delivered, however they did get it to us the week after so it wasn’t too long to wait.

It was well worth waiting a little longer for the amazing quality and it was custom made for us, I would give the bed 10 stars if I could. I’d definitely order another bed through this company and will recommend them.

14 de junio de 2023
Opinión espontánea
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Respuesta de The English Bed Company

Hello there, thank you for your kind feedback. It is much appreciated! We are so happy we were able to meet your needs when supplying your new bed.

Valorada con 5 estrellas sobre 5

We’ve had the bed for over 5 years now…

We’ve had the bed for over 5 years now and are very happy with the quality. The customer service team were very quick to respond to a recent request for some assistance. Highly recommended !

2 de junio de 2023
Opinión espontánea
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Respuesta de The English Bed Company

Hi John, thanks for your feedback it is greatly appreciated.

Valorada con 5 estrellas sobre 5

Great service and customer support

Great service and very happy with the bed.

We had a small faulty part 2 years in and the company have been helpful and efficient with providing the replacement part practically overnight.

We would definitely reccomend this company.

15 de mayo de 2023
Opinión espontánea
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Respuesta de The English Bed Company

Hi Patrick, we appreciate your feedback, we are glad we were able to meet your needs.

Valorada con 5 estrellas sobre 5

I have been very impressed with the…

I have been very impressed with the service received by the English Bed Company. Great quality products and service.

10 de mayo de 2023
Opinión espontánea
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Respuesta de The English Bed Company

Hi, thank you for your feedback it is very much appreciated.

Valorada con 5 estrellas sobre 5

Fantastic customer service

Excellent service from the 2 members of staff Dean and mustafa on duty, professional customer service and would highly recommend to anyone requiring furniture.

8 de mayo de 2023
Opinión espontánea
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Respuesta de The English Bed Company

Hi there, thanks for your feedback it is greatly appreciated.

Valorada con 5 estrellas sobre 5

Fabulous service

Amazing service from the 2 gentlemen in store today, this is my second visit over the last 2 weeks and the same gentlemen served me. So helpful and I left purchasing everything I wanted

8 de mayo de 2023
Opinión espontánea
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Respuesta de The English Bed Company

Hi Lindsay, thank you for your feedback regarding your in store experience.

Valorada con 5 estrellas sobre 5

Great customer service

Great customer service, from questions asked answered really quickly to samples sent out to help decide which headboard we would be choosing.

3 de mayo de 2023
Opinión espontánea
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Respuesta de The English Bed Company

Hi Darren, thanks for your review it is greatly appreciated.

Valorada con 5 estrellas sobre 5

Ordered fabric samples and brochure

Ordered fabric samples and brochure, they arrived quickly and oozed quality. Lots of choice of materials & colours. Beautiful beds, I have found it difficult to find beds which are manufactured in the uk. I have ordered and can’t wait for delivery. Thanks.

28 de abril de 2023
Opinión espontánea
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Respuesta de The English Bed Company

Hi Sharon, thanks for your kind feedback - we can't wait to create your dream bed!

Valorada con 5 estrellas sobre 5

Gorgeous New Bed!!

My new bed was delivered this week and after having the first few nights I felt I had to let you know that the quality is absolutely fabulous and luxurious, sturdily built not like my old bed which was held together with screws! I certainly wouldn't hesitate to use your company again in the future. Even Kim was very patient with me not making up my mind and sending out 3 lots of swatch. Ten out of ten for the courier guys also they were very polite and courteous. I cannot praise your company highly enough. Here is to many peaceful and comfortable future night's sleep.
A very sincere thank you to you all.

30 de abril de 2023
Opinión espontánea
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Respuesta de The English Bed Company

Hi Jane, thank you for your incredibly kind feedback. We are very happy you love your new bed. Thanks again!

Valorada con 5 estrellas sobre 5

Prompt service

Prompt service. i received my items much quicker than expected.

6 de abril de 2023
Opinión espontánea
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Respuesta de The English Bed Company

Hi Charles, thank you for your feedback it is greatly appreciated.

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