The Fine Jewellery Company Opiniones 

3321
TrustScore: 4.5 sobre 5

4,7

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Ordered a snaffle bit bracelet as a gift for my Daughter, the bracelet arrived really quickly, the packaging was great and the bracelet quality was beautiful, very happy customer, im sure I will be o... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Amazing customer service I’ve ever had and such fast replies as well as delivery. Packaging is gorgeous and all of their items are so lovely. Highly recommend them .. my go to place for new jewellery... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Such a lovely white gold necklace with a Peridot stone looks so beautiful. Delivery was amazing I ordered Thursday night it was delivered Friday quicker than going to the shops. Highley recommended c... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Beautiful earrings, as described, very quick delivery and great customer service, lovely little touches, thank you note in the box and discount off next purchase, would recommend!

La empresa ha respondido

Información sobre la empresa

  1. Joyero
  2. Joyería

Escrito por la empresa

The Fine Jewellery Company specialises in beautifully crafted gold and silver jewellery, including natural diamond rings, earrings, necklaces, bracelets, lockets and chains. Our collections combine timeless styles with modern designs, offering elegant, wearable pieces created with quality and lasting value in mind. We are passionate about genuine materials, natural gemstones, excellent craftsmanship and providing a reliable customer experience from start to finish. Whether customers are searching for an everyday piece, a sentimental gift or something for a special occasion, we aim to offer jewellery that feels meaningful, personal and made to last. Alongside our jewellery collections, we are committed to honest customer service, clear communication and continual improvement in every part of the customer journey.


Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

3 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 66% de las opiniones negativas

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4,7

Todas las opiniones

(3321)

165 opiniones en los últimos 12 meses

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Valorada con 4 estrellas sobre 5

Slow refund

Pearl earrings returned and refunded.
Pearl bracelet returned as very difficult clasp and not worth the money £148.50
Awaiting refund on card

27 de enero de 2026
Valorada con 4 estrellas sobre 5

The purchase of my gift was very…

The purchase of my gift was very straight forward and without issue. I was told the ear rings would be despatched for 24 hour special delivery via Royal Mail. I received zero confirmation from The Fine Jewellery Company of my item being packaged/dispatched. This did worry me as .my purchase was not insignificant (£2k)
Royal Mail notified me the following morning to confirm the expected delivery.
When my package was delivered, the presentation of it was totally underwhelming. They where merely placed in a jiffy bag. The ear rings are beautiful but came with no verification of the product. Though I do not doubt the quality of them. There was no gift bag or anything at all to make me feel like a special or valued customer.
This has left me underwhelmed with my overall experience.

24 de diciembre de 2025
Valorada con 3 estrellas sobre 5

Ordering was simple

Ordering was simple. Updates were few and far between. I did contact them for an update and received a response (despite giving my order number) to, basically, logn in and look for myself (obviously not in those words).
Now, I get that, however, iI couldn't see a delivery date, its was nearly £300 necklace and I wanted to ensure someone would be here.

I did received an update after it was delivered to state "we can see its been delivered now"

Customer service is lacking in my experience.

Necklace was lovely, nicely packaged in a sweet box.

30 de diciembre de 2025
Valorada con 5 estrellas sobre 5

Good customer service

I actually phoned the company with a question about a product. Very helpful lady who gave great advice re: what was best option to order. Delivery after placing the order was prompt and item well packaged.

27 de diciembre de 2025
Valorada con 5 estrellas sobre 5

Great gold earrings

Great gold earrings. Fast delivery. Trustworthy. Will use this company again, much better value for jewelry

17 de diciembre de 2025
Valorada con 5 estrellas sobre 5

Great buisness

Great buisness. Very polite and quick service, i had made a mistake and the problem was solved quickly and kindly. Would reccommend totally.

15 de diciembre de 2025

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