Ordered a snaffle bit bracelet as a gift for my Daughter, the bracelet arrived really quickly, the packaging was great and the bracelet quality was beautiful, very happy customer, im sure I will be o... Ver más
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Ordered a snaffle bit bracelet as a gift for my Daughter, the bracelet arrived really quickly, the packaging was great and the bracelet quality was beautiful, very happy customer, im sure I will be o... Ver más
La empresa ha respondido
Amazing customer service I’ve ever had and such fast replies as well as delivery. Packaging is gorgeous and all of their items are so lovely. Highly recommend them .. my go to place for new jewellery... Ver más
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Such a lovely white gold necklace with a Peridot stone looks so beautiful. Delivery was amazing I ordered Thursday night it was delivered Friday quicker than going to the shops. Highley recommended c... Ver más
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Beautiful earrings, as described, very quick delivery and great customer service, lovely little touches, thank you note in the box and discount off next purchase, would recommend!
La empresa ha respondido
The Fine Jewellery Company specialises in beautifully crafted gold and silver jewellery, including natural diamond rings, earrings, necklaces, bracelets, lockets and chains. Our collections combine timeless styles with modern designs, offering elegant, wearable pieces created with quality and lasting value in mind. We are passionate about genuine materials, natural gemstones, excellent craftsmanship and providing a reliable customer experience from start to finish. Whether customers are searching for an everyday piece, a sentimental gift or something for a special occasion, we aim to offer jewellery that feels meaningful, personal and made to last. Alongside our jewellery collections, we are committed to honest customer service, clear communication and continual improvement in every part of the customer journey.
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Really dissapointed with the service.
Having ordered a pair of earings, they arrived and were too small. The 30 day money back guarantee is limited to earrings unopened from the tiny plastic bag. I spoke with a customer service representative who told me that there was a sticker on the bag that said return void if opened although I do not recall it being on there. She then stated all orders are filmed. I do not recommend this company. The items are in brand new however the money back guarantee does not cover their return. Buyer beware exactly what you are buying and be very careful when it arrives to inspect in detail (while in the plastic - sealed with a staple, bag).
Good selection to choose from and an excellent service.
Purchased a pair of plain white gold hooped earrings which my wife loved - Thank you
The choice of jewellery made was, unfortunately disappointing as the picture on the website did not correspond to the actual jewels.
However, the package arrived in very good time, the people I spoke to were helpful and kind and there was no quibble when I spoke of my disappointment. A refund was paid in good time, with no problem.
Altogether I can recommend the Company for it's promptness and good service, if not for the clarity of it's website!
The site was easy to use delivery was quick and the earrings are exactly what I wanted.
Hi so Shona was fantastic! I was thinking of two different size of hoop earrings , i asked a lot of questions, she gave me advice so i picked one size, if my wife doesn’t like the size, then i know the other size through Shona! She knows her stuff, completely professional and friendly. She is an asset to the company! Thanks Shona.
I have been buying my jewellery from the company since 2019, all the pieces I have are of a high quality, and just recently one of my gold hoops the earpeace broke that I’ve had for 4and half years and the company offered me the same pair for half price, they were £395, so I paid £197.50, I don’t know any other jewellers that would offer this, 5 stars
Birthday gift for my niece and she loved the earrings. Great service with prompt delivery.
Very fast delivery and good quality piece of jewellery.
Very good quick delivery item exactly as described will definitely youse again
Excellent customer service regarding my order
Used this company before . Can’t fault them.You pays your money,you get your goods.
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