Only finding our late after Mother's Day because my Mam was too polite to say it. 90% of them were wilted and dying. Extremely disappointed. I would have assumed that they came from a local florist bu... Ver más
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Consulta las opiniones de los clientes
I've used The Flower Factory a few times now for holidays and friends' birthdays, and they’ve never let me down. The flowers always arrive on time and look just as lovely as they do online — even the... Ver más
La empresa ha respondido
Very good - the flowers were lovely and arrived the afternoon of the designated date. As I hadn't heard from the recipients (flowers sent for bereavement, a beloved pet) I worried that they would not... Ver más
Hi there I ordered flowers last Wednesday and my friend received on Friday. They were delivered by DPD. The flowers were absolutely beautiful. Customer Service was excellent. I would h... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Welcome to The Flower Factory, Dublin's premier flower delivery service. Since 2014, we have been the leading bouquet distributor in the Republic of Ireland, spreading joy and beauty with our meticulously handcrafted arrangements. Our team of talented local florists pours their passion into every bouquet, ensuring that each creation is a visual masterpiece of vibrant colors and delicate fragrances. We take pride in our commitment to excellence and guarantee the freshness and quality of our flowers, bringing smiles to faces across Ireland. With our extensive delivery network, we offer both same-day and next-day delivery options. Whether you're in Dublin or any other county in Ireland, we've got you covered. Our dedicated fleet of local drivers and national courier partners ensures prompt and reliable service. Join our ever-growing family of satisfied customers who have come to rely on The Flower Factory for top-notch service and exquisite bouquets. Experience the magic of sending and receiving stunning floral arrangements, adding a touch of elegance to any occasion. Discover why we're Dublin's trusted flower delivery company. Choose The Flower Factory for an unforgettable experience of freshness, beauty, and guaranteed satisfaction.
Información de contacto
Unit B3 Airside Business Park, K67 CC85, Dublin, Irlanda
- 1800 108 108
- support@theflowerfactory.ie
- theflowerfactory.ie
4,5
Excelente
2 mil opiniones
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Respuesta de The Flower Factory
Thanks Jane,
We're glad to hear!
Regards,
Cian
First and last time to use The Flower Factory
I ordered flowers for Mother's Day with a guaranteed delivery for Saturday, as there was no Sunday delivery. They did not arrive until the follow Wednesday and when I tried to follow up as to what happened and why, I got the follow response, which I find both unprofessional and uncaring:
Hi there,
Please see the response from dpd:
"Cian, it was misdirected to the incorrect depot because the eircode D08W2A8 was entered into the system even though it's for Cavan the eircode manifested it for a depot in Dublin and it had to be reconsigned to the correct address in Cavan.
Jen"
Due to the incorrect eircode being entered the dpd team had to re-direct the bouquet post fulfillment hence the prolonged delay.
Regards,
Cian
I was not contacted about the delay and would never have found out had the Nursing home not reached out to me as they know that I always mark occasions with flowers and gifts as I live abroad and cannot be there in person always.
Extremely disappointed
19 de marzo de 2025
Opinión espontánea
Respuesta de The Flower Factory
Hi Yvonne,
Unfortunately, as our labels are printed and sorted based on eircodes for dispatch, this isn’t something that our courier driver would have picked up on however the dpd depot had and then decided to make a correct re-direct.
I’m really sorry but on this occasion this was out of our control, as per my colleagues email a tracking reference number is supplied to each customer on the purchase confirmation which can be used to check on the bouquets where-about.
Please accept our apologies for any inconvenience caused, but we can’t accept liability for incorrect or incomplete delivery details provided by our customers.
I’m sorry for any disappointment this may cause,
Cian
Always use The Flower Factory for…
Always use The Flower Factory for presents. Great communication regarding delivery and flowers are always stunning
27 de marzo de 2025
Respuesta de The Flower Factory
Suzanne,
Thank you so much for the review, I will pass on the kind words to our team.
Regards,
Cian
Very easy to order online
Very easy to order online, delivered on time and highly recommend..
28 de marzo de 2025
Respuesta de The Flower Factory
Hi,
Thank you for taken the time to leave a positive review.
We look forward to serving you again soon.
Kind Regards,
The Flower Factory Team.
Mother’s Day flowers arrived with…
Mother’s Day flowers arrived with broken heads, and looked like they’d suffered in transit.
28 de marzo de 2025
Respuesta de The Flower Factory
Hi Ken,
We see we have spoken to you previously had requested our manager to get back in contact with you, this seems to have gone a-miss during the busyness of Mother's Day.
We have since re-forwarded the email thread to our manager to get a solution solved for yourself.
Regards,
Cian
Great service, highly recommend
Brilliant service & beautiful flowers, will definitely order again, highly recommend 😊
28 de marzo de 2025
Respuesta de The Flower Factory
Hi,
Thank you for taken the time to leave a positive review.
We look forward to serving you again soon.
Kind Regards,
The Flower Factory Team.
Such a delight to deal with 😁
Such a delight to deal with 😁
Ordered online and flowers delivered next day as promised.
Never bought flowers online before but I will definitely use these folk again.
Well done to all at The Flower Factory 👌
28 de marzo de 2025
Respuesta de The Flower Factory
Hi,
Thank you for taken the time to leave a positive review.
We look forward to serving you again soon.
Kind Regards,
The Flower Factory Team.
Just not good enough
So bought flowers for mother’s day paid 17.99 for delivery and 4.99 for card only for flowers to arrive at about 5pm Mother’s Day sure the day was over the card??was a piece of paper with happy Mother’s Day printed on it I’ve now had the flowers 3 days and they are withered and dying even do they have been feed and watered have pics but can’t put them up here
27 de marzo de 2025
Respuesta de The Flower Factory
Hi Brian,
As per my email with yourself:
"Hi Brian,
Unfortunately we can not guarantee delivery times over periods of large volumes, we understand you may be disappointed in this however in our delivery policy i does state the following:
"Deliveries within the Dublin area will take place during the hours of 7am to 6pm Monday to Saturday, and between 2pm and 6pm on Sundays."
In regards to your concern over the Mother's Day card we have passed this on to our owner to take a further look at.
Regards,
Cian
I ordered flowers to be sent last…
I ordered flowers to be sent last Saturday on Friday evening. When I came to the end of placing the order for some reason my home address ended up as the delivery address. I went in to your option on the website & changed the address to the correct address. I also rang & spoke to a person who Guaranteed me that the address had be changed. It was not. I received a message from DPD saying that the order was on its way to my home! I rang your contact number twice & was told that someone would get back to me & they didn’t. The flowers arrived at my home & I had to pay to have them correctly delivered. I sent a message to your website explaining the situation & I was sent back the delivery charge but no contact was made to me by anyone in your company. I find this level of customer service completely unacceptable. I
28 de marzo de 2025
Respuesta de The Flower Factory
Hi there!
We have sent yourself an email regarding the issue currently at hand, we appreciate your continued custom and apologies for any inconveniences caused.
We hope we to come to a justified solution for yourself,
Cian
Bouquet nothing like advertised
Bouquet nothing like advertised. Very cynical. Won’t use again.
28 de marzo de 2025
Respuesta de The Flower Factory
Hi Niall,
We apologies for any inconveniences caused, please don't hesitate to contact us on: support@theflowerfactory.ie
Regards,
Cian
I was a little disappointed with the…
I was a little disappointed with the flowers that arrived to my mother
28 de marzo de 2025
Respuesta de The Flower Factory
Hi there,
We see we haev not had contact with yourself via email, please don't hesitate to contact us on: support@theflowerfactory.ie
Regards,
Cian
Perfection
The joy on my friends face and the colours and display of the flowers. Also I loved the follow up emails and that u give to the make a wish foundation.
28 de marzo de 2025
Respuesta de The Flower Factory
Hi,
Thank you for taken the time to leave a positive review.
We are very proud to support Make A Wish.
We look forward to serving you again soon.
Kind Regards,
The Flower Factory Team.
Respuesta de The Flower Factory
Hi,
Thank you for taken the time to leave a positive review.
We look forward to serving you again soon.
Kind Regards,
The Flower Factory Team.
I've been living in the UK 10 years and…
I've been living in the UK 10 years and absolutely love this flower service. Sending gifts home has been a real hassle especially after brexit with items being sent back or not delivered, but the flowers always arrive on time and are so full and beautiful! Thank you!
2 de abril de 2025
Opinión espontánea
Respuesta de The Flower Factory
Deirdre,
We're even happier when we can provide a safe and reliable service for those of us living abroad.
We hope to see you again,
Cian
Respuesta de The Flower Factory
Hi,
Thank you for taken the time to leave a positive review.
We look forward to serving you again soon.
Kind Regards,
The Flower Factory Team.
It was a beautiful bunch of flowers…
It was a beautiful bunch of flowers delivered in a lovely display box.
The recipient was over the moon and so grateful for the flowers.
26 de marzo de 2025
Respuesta de The Flower Factory
Hey there!
We're glad that the recipient enjoyed our flowers and that you were impressed with our delivery box, we're always trying to find ways to ensure a bouquets safety, the box being our very best effort!
Regards,
Cian
The flowers arrived on time in…
The flowers arrived on time in beautiful condition and in a suitably sized vase.
They were also accompanied by Butler’s Chocolates and Herbal Scented Candles.
27 de marzo de 2025
Respuesta de The Flower Factory
Tara,
We're delighted that you appreciated our range of add-ons as we are always trying to find ways to offer that little bit extra!
Regards,
Cian
Respuesta de The Flower Factory
Hi Maria,
Thank you for the review, we're glad that you found our next day delivery service satisfactory.
Regards,
Cian
Mothers day
I want to say a big thank you to the flower factory I got flowers and personalised cards for my own mother and for my partner the first personalised card I done a few photos with me and my mum at I put 1 photo ov my brother that passed away when wrote the message for my card I found it very touching that yous had put the message under his photo which was very heart touching I will continue to order flowers forever from yous after this thank you so much guys from my ❤️ 💙 💜
27 de marzo de 2025
Respuesta de The Flower Factory
Hi Gary,
We appreciate the kind words and are delighted we could provide a service you have found heart touching, we hope we can continue to do so in the future.
Warm Regards,
Cian
Respuesta de The Flower Factory
Hi,
Could you please reach out to support@theflowerfactory.ie with your order number and our team will be happy to rectify this issue for you.
Kind Regards,
Ellen
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