THE FUTURE ROCKS Opiniones 70

Such a nice design

I purchased a ring and some earrings, and they arrived sooner than I expected. The earrings arrived defective and made of the wrong material. I contacted the company and they quickly processed the return. The correct earrings arrived the same week I returned the others.

Good service

Good buying experiences with good customer service and the designs is good for my needs

Price was little bit higher than I expected, but high quality rocks

Very good service and knowledge on product

Seeing the bubble pendant so cute and the staffs are helpful. Nice

Alice had good delivery of the customer services, where I am satisfactory with the purchase experience.

款式精美，職員態度友善親切，很樂意細心介紹。

Very accomodating sales lady, Alice. The design is very unique and we are assured of its quality. We found their kiosk in Hong Kong K11 Museo and they had an ongoing sale. A great souvenier for our vacation here.

服务非常耐心，介绍很详细，也会根据顾客的喜好和情况推荐适合的商品，并主动提供优惠，很满意。

I walked around the mall of K11 Musea, looking for gifts for my kids. Knowing that as an up-raising lab grown brand, I found that the constellation necklace very cute. The staffs are nice and helpful, also the packing is delicate.

I had an issue with the delivery, but the customer service team went above and beyond to help me. They answered all my questions promptly and even contacted the delivery company directly to ensure I received my order as quickly as possible. Since the company didn’t originally ship to my country, I had to use a redirection service, which caused some complications. Despite that, the support team was absolutely amazing and guided me through every step of the process.

What impressed me the most was that, after my request, they even added my country to their website as a shipping option! This level of dedication and responsiveness is rare. I’m incredibly grateful for their help and highly recommend them!

Nice customer service

段ボールの中に、輸送用の大きな箱が入っていたが、その大きな箱を開けると保管用のボックスなど何もなく、商品が、ビニール袋に直接に入っていた。体験として非常に残念。ブランド・メーカーから直接輸送されているのだが、ブランド・メーカーにフィードバックして、改善していただきたい。

商品の品質、梱包、値段全てがバランスの取れたクオリティの高いものでした。

The shipping is very efficient. The blue diamond is a little bit paler in reality than the photos have shown, but still quite a sparkle and really worth the money after the discount.

No questions were answered through contact via email

They provided the best repair service! This brand is absolutely legit, the shop located at the high-end mall called K11 in Tsim sha tsui, Hong Kong. You can simply visit the shop or order items via online.They have a large selection as well. Highly recommend this brand.

I have been interested in lab diamonds for a while, but this is my first lab diamond (as opposed to natural diamond) purchase. With jewelry, I think it is important to see the objects in person. So, after taking a look at their online catalog, I messaged them to see if I could see my wishlist items at their physical store. They were quick to respond and confirmed which items were in stock within a day.

In the store, Joy was my sales associate, and she was wonderful to work with. She made a point of making sure I was comfortable with my purchases, including pointing out which items had recently had a change in materials (18K white gold to silver), and was able to suggest some pieces not on my original wish list that fit my taste while keeping the entire experience low-pressure. I felt that all times my satisfaction as a customer was the first priority and there was no hard sell at all. I would be more than happy to purchase from them again.

Quick tip - they do have a larger selection online than in store so I highly recommend taking the time to message them if there are any particular pieces you would like to see in person.