Wanted to place an order for 2 Round brilliant bezel cord bracelets to celebrate my Mom's 90th Birthday. Customer service assured me the gift would arrive in time for her birthday - in Canada. They... Ver más
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Consulta las opiniones de los clientes
I love the website ease of use, variety of options and very happy with my purchase Customer service was very responsive and timely. When I needed to return some thing that’s much appreciated. I’m givi... Ver más
La empresa ha respondido
The website was clear and easy to use. Once order was submitted we had very good communication and regular updates. Very impressive. Goods arrived in a timely manner and we presented lovely. Ite... Ver más
It’s our first time here in HK and we’re really looking for a good engagement ring! Glad that we found The Future Rocks in K11, we met Alice who’s been very accomodating to our queries. We found the p... Ver más
Información sobre la empresa
Escrito por la empresa
About THE FUTURE ROCKS Cultivating a community of innovators, THE FUTURE ROCKS aims to form a global constellation of conscious jewelry brands who share values of sustainability, diversity and sophisticated design. The international site engages with digital-native Millennial and Gen Z consumers through a highly curated shopping experience. DPMS Category A Registrant (Registration No. A-B-23-12-00016)
Información de contacto
4,7
Excelente
70 opiniones
Invita a los clientes a opinar
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Super happy with my 18K flat back diamond studs
Super happy with my 18K flat back diamond studs. Great quality and the Future Rocks Team was super helpful. The items arrived within 3 days, beautifully packaged. I liked these studs so much, ordered them in pink too.
28 de marzo de 2025
Opinión espontánea
Nice and pretty products
Nice and pretty products, friendly and professional customer service
16 de febrero de 2025
Opinión espontánea
Love the price and quality of this…
Love the price and quality of this store! This store has multiple lab grown diamond brands, definitely a good chance to come to choose ur optimal diamond here. Also love the staffs here, so kind and friendly! Definitely recommend to come
15 de febrero de 2025
Opinión espontánea
Great customer service
Very helpful and professional. Gave valuable advice and suggestion. Happy purchase experience
14 de febrero de 2025
Opinión espontánea
I paid for expedited shipping so it…
I paid for expedited shipping so it would arrive before Christmas. Said it would arrive on 12/23 and it is still on the other side of the country.
20 de diciembre de 2024
Respuesta de THE FUTURE ROCKS
Hi Jarrod,
I appreciate your time reviewing The Future Rocks. Our deepest apologies if your recent experience left you disappointed. Upon checking with your order, it appears that your shipment is stuck in US customs and our team is proactively in contact with the courier to resolve this issue as quickly as possible. As we are a Hong Kong based jewellery platform, most of our international shipment requires customs clearance, which may lead to the delay of the shipment.
Meanwhile for us to review your situation thoroughly and provide a solution, our team has already contacted you via email regarding your order. Thank you for your understanding.
The Future Rocks Team
Customer service was not as prompt.
Customer service was not as prompt.
I left a query after receiving my shipment via Whatsapp on the certificate of the item I purchased but I am still yet to hear back from the team.
22 de noviembre de 2024
Respuesta de THE FUTURE ROCKS
안녕하세요 다혜 안님,
The Future Rocks를 피드백을 주셔서 감사합니다. 최근 The Future Rocks에서의 부정적인 경험으로 인해 실망하셨다면 진심으로 사과드립니다. The Future Rocks 팀은 탁월한 서비스를 제공하기 위해 노력하고 있으며 이를 바로잡을 수 있게 되어 기쁘게 생각합니다. 고객님의 상황을 철저하게 검토하고 해결책을 제공하기 위해 당사 팀은 고객님의 주문과 관련하여 이미 이메일을 통해 귀하에게 연락했습니다. 발생한 문제에 대한 세부정보를 해당 메시지에 회신해 주시면 최대한 빨리 지원해 드리겠습니다.
The Future Rocks 팀
Fantanstic Experience
Wanted to place an order for 2 Round brilliant bezel cord bracelets to celebrate my Mom's 90th Birthday. Customer service assured me the gift would arrive in time for her birthday - in Canada. They promptly shipped the package and it arrived safely weeks before the celebration.
The bracelet is beautiful and I can't wait to give it to my Mom and wear the matching one.
28 de octubre de 2024
Quick response & delivery of product
Quick response & delivery of product. Product is beautiful, perfectly described and very high quality. Will do business with again!
4 de agosto de 2024
Respuesta de THE FUTURE ROCKS
Dear C,
Thank you so much for your wonderful review!
We're thrilled to hear that you had a great experience with us. Providing an exceptional jewelry shopping experience from our curated collection to our customer care is always our top priority.
Your feedback helps us continue providing excellent service and products. We look forward to serving you in the future!
The Future Rocks team
商品のデザイン
商品のデザイン、大好きです。今回は配送の連絡も配送状況の連絡もあり、⭐️５つです。このサイトで心配なことは、海外からきちんと荷物が届くかどうかです。手元に届くまでのフォローが日本法人の方で確立されるとなお嬉しい。
8 de julio de 2024
Respuesta de THE FUTURE ROCKS
渡邉直子様
5つ星の評価をありがとうございます！商品デザインをお気に入りいただき、配送状況の連絡にもご満足いただけて、大変嬉しく思います。海外からの配送に関するご心配は十分理解しております。日本のお客様により良いサービスを提供できるよう、フォローアップの改善に取り組んでおります。貴重なご意見をいただき、ありがとうございます。今後もお客様の期待に応えられるよう努めてまいります。当社をご利用いただき、誠にありがとうございました！
敬具
The Future Rocks チーム
Respuesta de THE FUTURE ROCKS
Dear Anna,
Thank you for your wonderful 5-star review! We're delighted to read that you loved the beautiful earrings and received excellent service.
Your positive feedback means so much to our team. Providing an exceptional jewelry shopping experience from our curated collection to our customer care is always our top priority.
We appreciate you taking the time to share your kind words and look forward to impressing you again soon with more exquisite pieces.
The Future Rocks team
Quality product just slow delivery
I love the website ease of use, variety of options and very happy with my purchase Customer service was very responsive and timely. When I needed to return some thing that’s much appreciated. I’m giving four stars instead of five only because the delivery date was not as promised. The delay causes sime inconvenience so heads up if you’re planning a gift for a special occasion.
5 de abril de 2024
Respuesta de THE FUTURE ROCKS
Hi Pasha,
Thank you so much for sharing your thoughts! We're thrilled you loved our website and enjoyed our variety of options. We apologize for the inconvenience caused by the delay in delivery. Your patience is appreciated, and we're working on improving our shipping processes. Thank you for choosing us, and we look forward to serving you with more stunning pieces in the future!
The Future Rocks Team
Respuesta de THE FUTURE ROCKS
Hi Yokoi,
素晴らしいフィードバックをいただき、誠にありがとうございます。良い体験が出来たとお聞きでき、大変嬉しく思います。これからもザ・フューチャーロックスを未来志向の次世代ジュエリーと出会う場所としてご利用いただければ幸いです。
The Future Rocks Team
The product is in high quality
The product is in high quality. And the delivery is highly efficient. But it will even better if the packaging of the parcel can be improved.
16 de enero de 2024
Respuesta de THE FUTURE ROCKS
Hi Ginny,
We're thrilled to receive such positive feedback from you! We appreciate your suggestion and we'll certainly consider this as we continue to enhance our packaging. Thank you for choosing us, and we look forward to serving you with more stunning pieces in the future!
The Future Rocks Team
Sparkly little gem
Decided to buy a smaller piece first to see how they look and so pleased with it.
Quality is exceptional and cord part of the bracelet really well made so sits very flush to the wrist.
Perfect as a stand alone piece or stacked.
The stone is a good size and very clear.
Highly recommend and will look at more when time allows
12 de enero de 2024
Respuesta de THE FUTURE ROCKS
Hi Sam,
We appreciate your wonderful feedback and thank you for choosing The Future Rocks for your recent jewelry purchase. It's fantastic to hear that the cord bracelet met your expectations!
The Future Rocks Team
Good product, smaller then expected
I approached my engagement with this company with initial skepticism, given its social media presence and Hong Kong-based operations. Previous encounters with similar entities left me disillusioned, as they often devolved into scams, resulting in either damaged goods or unmet promises.
Nevertheless, I decided to proceed, and my experience proved remarkably smooth and responsive. Upon placing the order, the team promptly contacted me to inquire about the necessity of special packaging for my intended occasion—a thoughtful touch for a gift intended for my wife. Subsequently, I received a FedEx tracking number, affording me the ability to monitor the shipment's progress, ultimately arriving a day in advance of the scheduled delivery date.
The intricately detailed and magnified images on the website accurately portrayed the product. While the actual item proved smaller than anticipated, its quality surpassed expectations, eliciting admiration from my wife.
In conclusion, I unequivocally endorse this company and anticipate availing of their services in subsequent endeavors.
12 de enero de 2024
Respuesta de THE FUTURE ROCKS
Hi Adrian,
Thank you very much for sharing your recent experience with The Future Rocks. We truly appreciate your thoughtful and detailed feedback, and we're thrilled to hear about your positive encounter with our company.
The Future Rocks Team
Great
Great customer service, gorgeous original jewelry. Woud love a shorter post option on the flat back diamond studs.
27 de diciembre de 2023
Respuesta de THE FUTURE ROCKS
Hi Sarah,
We're thrilled to receive such positive feedback from you! We appreciate your suggestion and we'll certainly consider this as we continue to enhance our collection. Thank you for choosing us, and we look forward to serving you with more stunning pieces in the future!
The Future Rocks Team
The neck I ordered were beautiful and…
The necklaces I ordered were beautiful and got here in time for Christmas. I had a small mixup at customs but it was resolved. Thank you.
29 de noviembre de 2023
Respuesta de THE FUTURE ROCKS
Hi Lisa,
Thank you for choosing The Future Rocks! We're delighted to hear that you found the necklace beautiful and that it arrived in time for Christmas. Your satisfaction is our priority, and we wish you a Merry Christmas and wonderful holidays!
The Future Rocks Team
Beautiful pieces of jewelry
Beautiful pieces of jewelry. Very delicate and unusual. Very prompt delivery and elegant packaging.
29 de noviembre de 2023
Respuesta de THE FUTURE ROCKS
Hi Laura,
It's a pleasure to hear such wonderful feedback from you. Our team is delighted that you had a positive experience at The Future Rocks and hope you continue to visit us for future-forward jewelry.
The Future Rocks Team
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