The Good Till Co Limited  Opiniones 

224
•
TrustScore: 1.5 sobre 5

1,6

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Their AI Support Centre is appallingly bad in 2026. I have been unable to log in though Sum up knows my account but the log in will not accept the many codes i an being sent by text and email. I... Ver más

Valorada con 3 estrellas sobre 5

Goodtill on the whole is OK but does have serious flaws (IMHO) Re discounts rules, you do not see these applied until you press the pay button. My staff have applied a manual over ride hence give the... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Horrendous - Ordered system well in time for our new start up. No stock, even though we paid for it. Apparently courier delayed when stock actually located. System meant to then arrive by 10am on day... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Went through the cancellation process to be told it’s 3 months notice back in October but confirmed we wanted to cancel and still being charge now. Not happy at all and now processing chargeback... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Proveedor de equipos EFTPOS

Escrito por la empresa

UK based Point of Sale systems provider. iPad based POS and mobile ordering platform for retail, hospitality, leisure and entertainment venues.


Información de contacto

1,6

Muy malo

TrustScore: 1.5 sobre 5

224 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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1,6

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(224)

2 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Supported during lockdown and closure

Subscribed to Goodtill when I first opened my cafe-bar back in November 2017. The software itself was excellent whilst we were trading but the 5 stars is for the support during lockdown and now following the closure of the business. Businesses like this should be supported by those that still need their services - in contrast to many other less supportive operators out there.

3 de abril de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Top Class

Couldn't recommend highly enough. Started a new business and from moment one to my open day, the customer service from Sumup was excellent and the system was ideal for what we needed.

2 de abril de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

What a great experience

What a great experience! Matt Day has been brilliant and helped me very patiently to switch over from my current till provider. Matt is professional, extremely knowledgeable and I strongly recommend him.

24 de marzo de 2021
Opinión espontánea
Valorada con 1 estrellas sobre 5

Didn’t return my call

Our Epos provider went out of business during lockdown so we needed to find a replacement ASAP
After looking around I decided to try Goodtill, reviews were good and we needed to find a provider who would be supportive and on the phone while we got going.
I phoned and spoke to someone who seemed hurried and actually quite impatient with me. All of my details were taken, and I was promised someone would call me back to discuss our software and hardware needs.
2 weeks later and this has not happened, I suppose it was a near miss for us!
I can only assume that they are getting busy as we return from lockdown and as we only wanted one terminal we were not a priority.

22 de marzo de 2021
Opinión espontánea
Logotipo de The Good Till Co Limited

Respuesta de The Good Till Co Limited

Hello,

I’m sorry that no one has returned your call we have review internally and one of our team will call you shortly.

Having reviewed the file it would seem Joseph and and our colleagues tried to contact you several times prior to the company going out of business to provide a clear migration but it would appear these communications were missed.

Whilst it is a busy time as many of our existing clients are preparing to reopen, we take pride in treating all prospects equally and we are dissapointed that no one returned your call.

Thanks
Goodtill

Valorada con 5 estrellas sobre 5

Great POS

Switching here as an izettle pro customer after izettle ceased development. They've now replaced it with izettle food and drink which is a crippled version of what izettle pro was.
The Good Till seems to offer a lot more functionality and so far customer service has been fantastic.

3 de marzo de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Superb support

Superb support! Right from the beginning of our relationship with Goodtill the staff have been brilliant. Nothing is to much trouble. They run a tight knit knowledgable and friendly team. I have recommended them to many of my business network and we look forward to having a long term relationship. Goodtill are our go to team for up to date current systems that run efficiently and effectively!

4 de enero de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing service

Amazing service
I would just to say what a brilliant service from these guys from start to finish.
We took out an account with Good Tills back in April during the first lockdown for a delivery & collection service and the system was very easy to use for us & our customers.
We have decided not to offer deliveries or collection and to close until 2nd lockdown is lifted, so dont have a use the the system anymore.
However, Good Tills have been brilliant in helping me close down our account and even gave me a refund when they did not have to.
I am so impressed with their honesty and integrity, that i felt compelled to give a well deserved review.
Thank you to all the Good tills team, especially Ben whom I have been communicating with.
Any potential customers looking to join, then definitely to do as they really are super friendly and helpful.
Best wishes for the future guys.

4 de noviembre de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Up to my expectations

It was a great experience working with guys at the goodtill, everything went smoothly and efficiently. The team is helpful and well organized, which is something I admire and appreciate when dealing with online services. The system itself is great and covered all my needs.

23 de septiembre de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

3 happy years...

We have been using TGT for over 3 years now. The functionality of the Till keeps evolving for the better. The additional features to aid us in managing our customers and sales has been invaluable to help us grow our business. In comparison to other Till / POS providers, it offers great value for money. We primarily deal with Kyle if we need any training or shown how to use the new functions. Nothing is ever a problem. His knowledge of the product is phenomenal.

15 de septiembre de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing service and product

I can't speak highly enough of the Goodtill. I manage 18 different outlets and the support, installations and customer relations teams at Goodtill are outstanding. They are always on the end of a phone or email for any support required, and are constantly updating and innovating their products.

Opening our venue after 3 months of lockdown was a daunting experience made so much easier by the amazing Goodeats system and the support offered to my customers and I in set up.

Thank you Goodtill for always being brilliant!

7 de julio de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

No regrets 🙌🏼

After being on the look out for a great epos system for 5 years, I finally decided to go with the goodtill in May 2019.
What a great decision. We have 8 locations all seamlessly using the system and the company are also evolving and developing as demand requires.
100% recommend the system and the whole of the goodtill team 🙌🏼🖤☕️
SYMPOSIUM.coffee

19 de junio de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Ever-evolving quality product with a team who cares

We've been a customer of GT from a few months after they began. We came to them after a period of searching for the right solution for our shop.

Before we actually bought the system, we were firing questions at the team and testing the system and I had very good communication from them.

GT have been incredibly helpful over the past 3 years and taken many of our suggestions on board and incorporated our views into their software.

As with all software providers and new technology there have been a few blips along the way and things haven't always been perfect however, the team at GT have never wasted time to help address our concerns and put things right when they can.

We had an issue with some of the initial delivery but GT quickly sent replacements.

Even during COVID-19, the team at GT have been there to help work with us to develop solutions.

Over the years too I have had amazing experiences with Ben who always helps us how he can. Rob has often valued our input as technical users and for offering solutions to some of their problems. Adrian went above and beyond to help us integrate our till into a large screen menu board and Artemis does her best to keep the help desk running.

The team at GT is growing due to the success of what they do. As that happens there may be some training issues to address but the sentiment is there and there will always be someone available to help.

Were now on first name terms with many of the team and having a mutual respect for each other can only benefit both parties. Unlike other companies out there, GT are willing to listen and adapt software if it's possible to do so and if you work with them.

Generally over the past 3 years, GT has managed to fit our needs very well. There is room for improvement but that's the thing with GT, it's always evolving and improving.

I often recommend the system to anyone who asks. You get out of it what you put in. Invest time with the team and you'll have a solution which works.

19 de junio de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

The best POS system around!

If you’re after a company to help simplify and improve your business, look no further.

Incredible POS and stock system, with amazing customer service.

Always open to suggestions to improve and work with you to get the best out of their product.

Absolute 10/10!!!

19 de junio de 2020
Opinión espontánea
Valorada con 1 estrellas sobre 5

Horrendous

Horrendous - Ordered system well in time for our new start up. No stock, even though we paid for it. Apparently courier delayed when stock actually located. System meant to then arrive by 10am on day of opening! Now 2.30pm and nobody at Good Till answering their phones. Shocking customer service. I'll be requesting my money back. Do not use

19 de junio de 2020
Opinión espontánea
Logotipo de The Good Till Co Limited

Respuesta de The Good Till Co Limited

Hi Lee, I'm sorry to hear this and we are investigating this now. Can you please email luke@thegoodtill.com so i can establish what order number this is and i will get this investigated right away. We take huge amounts of pride in our customer service and would like to resolve this. Thanks

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