If there is one thing that I appreciate in a company and the people that work there, it is competency. And the guys at HOK are just that at the highest level. They were extremely responsive and quick... Ver más
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Consulta las opiniones de los clientes
I ordered the colognes first and was pleasantly surprised by the comparison scents. Then I ordered the body butter to layer my new scents. They sent scent less body butters???? I emailed and got escal... Ver más
I ordered their scent bundle with Visionary, Satin 33, Savage, and Aurelius. I also had 5ml samples of the original fragrances to compare them side by side. Theirs don't come close. They smell... Ver más
I purchased a new product line from HOK that wasn't quite ready for prime time (they have since pulled it). I wasn't expecting anything from them, but I did reach out and provide feedback as I did... Ver más
Información sobre la empresa
- Proveedor de cosméticos y perfumes
- también en la categoría
- Perfumería
- Proveedor de fragancias, aromas y saborizantes
Información de contacto
Estados Unidos
- thehok.com
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No ha contestado las opiniones negativas
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So I ordered 8 bottles and really liked…
So I ordered 8 bottles and really liked half of them, the others not so much. I was happy HOK consumer service worked with me and sent me new products free of charge! FYI fer sure don't sleep on the the Dark Addiction, Aero Blue, Visionary, Auralius as they are super fire 🔥
Cologne smelled amazing
Cologne smelled amazing and the customer service was fantastic. Quick responses and resolution.
Great Product...Great Team...
had a little problem with my order and they solved my issue fast and then i ordered a whole new set and also ordered the bonus deal...you cant beat that...thanks to the team...can not wait to get my order...thanks again...
Incomplete order received
Guys I ordered some fragrances and the order received was not correct but their customer service responds right away and even though they haven’t rectified the situation yet I have faith that they will soon I’m so happy about their communication so far hopefully this gets cleared up soon.
Good customer support
Good customer support. They answered my question in about 4 minutes
Amazing Customer Service and easy to work with Don’t Change!
I had order 3 scents and one of them I have all the versions of the original as they are my favorite. However the one I received I wasn’t too happy about and Steven at customer service was quick and very professional in responding and resolving my concern. For that reason I went ahead and ordered more product. Because let’s face it when you find a great company that takes care of their customers you’re happy to be using their product. Plus the scents I’ve ordered have been amazing.
Thank HOK and Steven for being great to work with and your amazing product.
I’ve ordered a few scents by now for me and for my son.
So far my only experience is with…
So far my only experience is with customer service and that's why I'm giving 5 stars. I reached out because tracking was stalled and received a reply promptly with up to date info on my shipment. That being said, I think shipping is taking a bit too long which is a little concerning for me but once I have the actual product in my possession I will leave another rating regarding quality and authenticity of the fragrance experience
DO NOT ORDER FROM HOK!!
DO NOT ORDER FROM HOK!!! YOU WILL NOT GET YOUR ORDER!! And customer care is none existent! Dreadful. Never using again. AVOID LIKE THE PLAQUE
I accidentally put the wrong mailing…
I accidentally put the wrong mailing address and emailed the company. Within minutes I received a email saying my mailing address has been updated. I love the fast response
Packaging was horrible
Packaging was horrible. All four of my bottles broke. However, I have been in contact with Steven and he has issued a new replacement order. I am very happy with customer service.
Satisfied Customer
Purchased an item and I added the wrong address. I contacted them and right away they were able to update my shipping address;it was fast,accurate and extremely professional. Very satisfied with the whole experience.
Amazing I had an issue with my adderss…
Amazing I had an issue with my adderss being typed wrong on my part sent them an email and they responded quickly ! I really appreciated it
Order came up short but with the…
Order came up short but with the excellent customer service it was resolved and scents are absolute game changers
Great service
Sent one wrong scent and immediately fixed the situation with no hassle and quickly I loved the scents and will be shopping with them again and the visionary is absolutely phenomenal top tier
So far the fragrances have been very…
So far the fragrances have been very good and solid and I had one charge issue but they responded within a couple of hours with my response and solution. More than i can say for Klone fragrances, I have been waiting for a response for a week from them for a missing bottle..
Customer service is great and responds…
Customer service is great and responds quickly and efficiently
The scents are very good and the prices are fair!
Shipping can be a little extended with customs but all in all a worth while buy! I have 5 different scents from HOK!
The team was very fast when I had a…
The team was very fast when I had a concern and we were able to come to a solution
Will definitely come back for business
Great communication
Great communication, fast reply’s and easy to talk to !!
Wrong address, quick fix
I accidentally sent my order to the wrong address, so I emailed them, and they got back to me in 15 minutes. Great business, and I greatly appreciate the quick respond time. Have a good day!
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