The Hormone Lab Opiniones 50

Every thing as gone very smooth and easy all so very helpful

No contact since initial prescription in December 2024. I have provided the 6 week follow-up bloodwork. Zero contact and my initial prescription has run out. I have attempted to call, only to be told my message will be forwarded to the relevant department. No response to emails. Still being debited $100 a month.
**EDIT**
I had an appointment to speak to the doctor on 08/09/2025. Leading up to this, for a couple of months at least I had been considering cancelling my subscription for financial reasons. I booked this appointment to discuss blood test results, which was requested by The Hormone Lab, but I was also going to discuss discontinuing my therapy/cancellation. I didn't receive any calls that night for the appointment. I then emailed THL to request to cancel my subscription, as I was more or less going to anyway.

As it turns out, finding out through an email reply to my cancellation request from THL, the doctor did try to call me twice for my appointment. I had no missed calls in my call logs on my phone, so there must have been some sort of phone or network glitch on my end. No fault of either myself or THL, naturally.

That email response in question however, was quite rude if I'm being honest, I was somewhat shocked at the response. I've missed appointments like this with other businesses in the past and never had a response like this. I felt like I was being told off like a child. Here is the reponse, copy pasted (omitting the senders and doctor's name) as there is no way to add a screenshot via this edit it that I can see:

"Hi Timothy

Thank you for your email and your cancellation will be processed immediately.

You had an appointment with Dr. ******* yesterday. He tried to call you at 6.35p.m. and again
at 6.45p.m. and had no answer. We appreciate notification of a cancelled or postponed appointment, please, as Dr. ******* is very much in demand and your time could have been given to another patient.

We wish you well on your journey to better health and please don't hesitate to contact us if we can be of any assistance in the future."
**EDIT part 2**

I've received another response from them with a screenshot of the number they dialed. It had 11 digits, one extra digit in it. Australian mobile numbers have 10 (in the 04******** format)... and I've received a call from them before when I first started treatment so I know they have my details correct. This is a joke. $100 a month subscription by the way

I would have liked to discuss the recent blood test results with Doctor.

Dealing with the hormone lab has been a breeze

Any concerns I have get passed straight onto doctor and they get me sorted asap

No waiting months for appointments

Highly recommended for those in need of trt treatment

Highly recommended.
Prompt communication and easy process.
Had my blood test a few days after initial online questionnaire then Telehealth with doctor.
The doctor was brilliant with the goal to optimise health based on the symptoms I was experiencing.

Professional, thorough assessment from Dr Patrick, and timely, well considered program to take forward.

Seamless, well priced, great overall!

Thanks guys.

Easy to organize, online, quick responses really helpful.

Has been a game changer so far only 2 weeks in, couldn't be happier.

im not happy you need to phone me 0412999905 i have not had a blood test yet iv had a phone call very bad service what has gone wrong

Advertising a price of 197 but try to charge 250. When I asked why I was told that’s always been the price, when I sent through screenshots of multiple advertisements showing 197 they stopped responding.

Very professional and easy to deal with, especially being my 1st time they made me feel at ease.

After leaving my initial review (which I have left at the end of this update) they got in contact with me, refunded the amount paid and EVEN went ahead and setup blood tests and a consultation for me. Free of charge due to the mix up. I couldn't be happier with the service I have received. Emails were answered quickly, and I'm now on track to receiving healthcare.

Would recommend.

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I signed up and received an appointment with a doctor. During the call I was informed that I was supposed to have had a document sent to me via email to get my blood test done BEFORE the consultation.

Doctor said they'd chase it up with the admin, so I waited a few days and heard nothing. I then sent an email in myself to check what was happening and I still havent received a reply.

This was a week ago. So I don't know what's going on there but I may need to do a chargeback on my card.

Absolutely fantastic. I have felt my energy levels weren't good for a few years. I went to a Local G.P. Swan View Family Practice. And was told that my Testosterone reading of 130. Was to be expected of someone my age. Thats about 5 years ago. I wish I would have sought a second opinion straight away. It was tested again last week. Dr Patrick was horrified. And decided to treat me immediately, on the over phone consultation. I could not be happier with the service and result. Thankyou
Sincerely Phil Burns W.A. tel ; 0418103332

Great feedback and communication to any of my enquiries at all times.

My experience with them so far has been great. Hoping they are still open, their phone line has been disconnected 🙁

I made some mistakes in my information and the customer service from Catherine especially was amazing and my experience so far has been great happy I went with them.

Responsive and easy to deal with :)

Great service, easy to understand and work with

A very easy going experience dealing the the doctor, the support team and the entire process.

Attention to detail, professional, helpful and knowledgeable.
Definitely the right sort of people to be getting this kind of treatment from.