Very impressed with the prints. I ordered the set of 3 x A2 Beige Classico prints with the matte black wood frame. The delivery was quick and packaged well. The prints were not rolled up (like others... Ver más
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Consulta las opiniones de los clientes
Recently purchased 3 large black framed wall pictures for my living room. They looked absolutely perfect for my needs. They arrived today promptly but on opening the parcel I was extremely disa... Ver más
La empresa ha respondido
Absolutely fantastic customer service. I opened all my frames that I had ordered, when in different lighting I realised I did not like the colour. This of course voided my possibility to return. The l... Ver más
Wow - an awesome business to buy from . The canvas pictures are incredible (even better in real life) and super fast delivery too . I needed to make a slight change and contacted The House Outfit -... Ver más
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Información sobre la empresa
Escrito por la empresa
At The House Outfit, we have been an online destination with a passion for home fashion since 2016. Over this time, we have helped so many customers to dress their naked walls with our growing collection of over 500 products. All of our home accessories and home wall art have been carefully curated to ensure that you can have the interior space of your dreams!
Información de contacto
Reino Unido
- thehouseoutfit.com
4,0
Muy bueno
142 opiniones
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Fabulous prints
My prints arrived promptly & safely and I absolutely love them, really fabulous prints and excellent customer service - I recommend highly!
20 de mayo de 2022
Opinión espontánea
Respuesta de The House Outfit
Hi Louise,
Thanks so much for your kind review - we absolutely love the YIN design and I'm so pleased that they worked out perfectly for you in the custom size you picked!
Thank you for sharing your pictures with us too, we think they look stunning!
Kind regards,
Louise
Customer Services Manager
Great products and service
Ordered the Nola set of prints with black frames. Great quality, well packaged and delivered swiftly. Would definitely order from this company again.
15 de mayo de 2022
Opinión espontánea
Respuesta de The House Outfit
Hi Neil,
Thank you so much for leaving a review - I'm glad that you were happy with your order and the service you received! The Nola prints are a favourite, and I'm sure they look great framed in your home :)
Thank you again for choosing to shop with The House Outfit!
Kind regards,
Louise
Customer Services Manager
Awful experience
Awful experience. I'm really amazed at the feedback that is on here.
The prints I received were of the poorest quality I have ever seen - highly pixelated and looked like they had been printed on a laserjet at work.
The communication process became painful - the associate who was supposed to be helping me just stopped all contact and I later found out they had gone on holiday and not handed my query over to anyone.
Eventually I opened a PayPal case and THO have refused to co-operate at any stage meaning it has now been over a month since I initially contacted them and sent the prints back. I still have not had my money back.
I feel that they have gone out of their way to make my refund as difficult as possible because I questioned their quality and bruised their ego.
Not very nice behaviour and I of course would never ever buy from them again
22 de abril de 2022
Opinión espontánea
Respuesta de The House Outfit
Good afternoon Renee,
I am sorry that you've been unhappy with your experience when shopping with us. You ordered some of our best selling prints including the Classico Beige range, and I am sorry that they didn't meet your expectations.
I can see that we advised the items could be returned to us for a refund through our usual returns process. As a Paypal case was raised, this can lengthen the returns process and the case is still under review with them which is the reason for the delay. Please accept my apologies about this, unfortunately when the case is held on Paypal as a merchant we are no longer able to refund yourself directly and must wait for Paypal to review the case.
I am sorry that you feel we have tried to make the process more difficult as this certainly isn't our intention, and I have emailed you some further information this evening which show the actions we've taken to process the refund case which is awaiting review from Paypal. Once they have reviewed the case your refund will be processed by them, as all information confirming we have agreed your items could be refunded and they have been received has been provided by us.
If you'd like to talk to us further about your experience, you can email us over at customer.services@thehouseoutfit.com. As I mentioned above I've sent you an email this evening showing the action we have taken, and we hope that it is resolved quickly by Paypal.
Kind regards,
Louise
Customer Services Manager
Great team and customer service
The customer service team at The House Outfit have been amazing at helping me rectify my order. Their communication has been quick, efficient, understanding and extremely helpful. Their products are lovely and the service has been above and beyond. Thank you so much. I will always use and recommend The House Outfit.
11 de abril de 2022
Opinión espontánea
Respuesta de The House Outfit
Hi Lianne,
Thank you for leaving us such a lovely and positive review - we are glad to hear that you were happy with your order and that we were able to help you in an efficient manner :)
Kind regards,
Louise
Customer Services Manager
The best (and swiftest) customer…
The best (and swiftest) customer service I have ever received! Louise was very kind and helpful in resolving a small issue I had. The prints are absolutely beautiful and I will definitely be shopping with this excellent small family-run business again with its exceptional service and quality products. One very happy customer.
8 de abril de 2022
Opinión espontánea
Respuesta de The House Outfit
Good afternoon Julie,
Thanks for taking the time to leave us a review - we really appreciate it! I am so pleased that you're happy with your Gilded Leaves prints and frames and that we were able to resolve your issue quickly! :)
Kind regards,
Louise
Customer Services Manager
Fantastic customer service!
After mistakenly ordering 2 prints at the wrong size, Louise helped advised me how I could make an exchange. Nothing was a problem and she was polite and friendly. Even more so, when she applied the discount code I'd used on my original order (that had since expired) so I could swap for the correct size and still receive a discount...all without having to ask! That is a prime example of fantastic customer service. Not enough companies these days are so forthcoming and understanding and it was so refreshing to experience such amazing customer service and find a business that go above and beyond and really value their customer. I would not hesitate to buy from them again. The prints are lovely and exactly what I had been looking for. All in all such a joy to shop with The House Outfit.
23 de marzo de 2022
Opinión espontánea
Respuesta de The House Outfit
Hi Katrina,
Thank you for taking the time to leave us such a positive review. I'm really pleased that we were able to get your wall art changed to the correct size and that you're happy with them in your home and it was a pleasure to help you!
We hope you have a lovely weekend from everyone here at Team House Outfit.
Kind regards,
Louise
Customer Services Manager
Great company, great products and great people!
I ordered 5 x Prints and frames, sent quickly, and I found I'd made a few errors, but the team (louse) made it simple to return, and re-order without hassle. Super friendly and top customer service. The product themselves are first rate! Look fantastic.. will recommend and shop again.
9 de marzo de 2022
Opinión espontánea
Respuesta de The House Outfit
Hi Paul,
Thanks so much for your lovely review - so glad to hear that you were happy with your order in the larger size and we were able to get everything sorted for you quickly. We hope that you're loving your wall art now it's up at home :)
Kind regards,
Louise
Customer Services Manager
Fantastic prints and frames
I ordered a set of 3 prints when they arrived the Perspex was scratched , a quick email was responded to by Louise and replacement Perspex sent out straight away . The prints are lovely very very good quality and look so nice. Well done The House Outfit on your fantastic customer service would reccomend you.
22 de febrero de 2022
Opinión espontánea
Respuesta de The House Outfit
Hi Sharon,
Thank you so much for your lovely feedback, I'm really pleased we were able to get the issue with your perspex sorted quickly. The Classico Beige prints are always a favourite with us, I am sure they look beautiful now they are up in your home! :)
Kind regards,
Louise
Customer Services Manager
High quality prints and frames with…
High quality prints and frames with excellent customer service. I received my prints and frames and immediately ordered another one.
Tracking wasn't working due to the Royal Mail and customer service quickly answered any queries I had regarding delivery - even though it was out of their control. Would recommend.
15 de febrero de 2022
Opinión espontánea
Respuesta de The House Outfit
Hi Caroline,
Thank you so much for your lovely review and positive feedback about your shopping experience with The House Outfit.
We hope that you are loving your Musque wall art :)
Kind regards,
Louise
Customer Services Manager
WOW. Amazing
WOW. outstanding beautiful prints, but the best part is service. Lovely lovely company. Thank you, will order again. 😍
5 de febrero de 2022
Opinión espontánea
Respuesta de The House Outfit
Good morning Yvonne,
Thank you so much for choosing to shop with The House Outfit and leaving such a lovely review - I can see you ordered the VOIRE prints and I'm pleased to hear that you're loving them!
Kind regards,
Louise
Customer Services Manager
So pleased with my pictures they look…
So pleased with my pictures they look amazing will definitely purchase again!
5* service
1 de febrero de 2022
Opinión espontánea
Respuesta de The House Outfit
Hi Kirsty,
Thanks so much for your lovely review, I'm glad that you are loving your new wall art and we look forward to you shopping with us again! :)
Kind regards,
Louise
Customer Services Manager
Highly recommend
Print arrived perfectly packaged. Love it. Had it framed and looks very contemporary. Half the price you would pay if you bought this type of framed abstract in stores. The selection available to choose from is vast. Spoilt for choice
1 de febrero de 2022
Opinión espontánea
Respuesta de The House Outfit
Hi Julie,
Thank you for leaving us such a positive review and we're pleased you love the wall art you picked from our selection! We hope that you are enjoying your prints now they are framed and on display in your home.
Thank you again for shopping with us here at The House Outfit!
Kind regards,
Louise
Customer Services Manager
Very pleased with my new prints
Very pleased with my new prints, they are perfect!
The prints are fantastic quality and good value for money.
The team were particularly helpful with a query I had regarding a custom print.
The prints were delivered quickly and I will definitely be using them again.
Thank you
31 de enero de 2022
Opinión espontánea
Respuesta de The House Outfit
Good morning Stephanie,
Thank you for taking the time to leave a review - I'm really pleased to hear that you're happy with the prints you decided on.
Thank you again for shopping with The House Outfit! :)
Kind regards,
Louise
Customer Services Manager
I have used this company a few times…
I have used this company a few times now and have always been delighted with everything from the wide choice of lovely prints, easy to use website, quick delivery and good communication. I have recently been in contact with customer care regarding a return and re order and Louise couldn't have been more helpful. Many thanks. Very happy to recommend this company.
28 de enero de 2022
Opinión espontánea
Respuesta de The House Outfit
Hi Jane,
Thank you so much for leaving a review and your kind feedback about our wall art.
I'm glad we were able to get your exchange sorted quickly, and we hope that you are loving your wall art now it is up in your home! :)
Kind regards,
Louise
Customer Services Manager
Can't praise this company enough.
Can't praise this company enough.. First order I made unfortunately was wrong I ordered the wrong size so I emailed to advise a return I had a response very quickly. So I ordered the correct size and they arrived the following day. The little thank you note as well is a nice touch. Thank you very much for the frames and great service 👍😊
22 de enero de 2022
Opinión espontánea
Respuesta de The House Outfit
Good afternoon Michelle,
Thanks so much for your positive feedback! I'm pleased to hear that the replacement item arrived quickly for you and that we were able to resolve everything to your satisfaction.
Kind regards,
Louise
Customer Services Manager
Storm prints
Order arrived very quickly . Very happy with the prints and quality of the frames.
14 de enero de 2022
Opinión espontánea
Respuesta de The House Outfit
Good afternoon,
Thank you for taking the time to leave us a review - we're glad to hear you were happy with the quality of your prints and frames, and we hope that you're enjoying the Storm wall art in your home :)
Kind regards,
Louise
Customer Services Manager
Kind
Can't rate them enough...5 star service
Can't rate them enough. Fantastic prints and fantastic customer service.
Shout out to Louise in CS who replied promptly to my email and sorted out an issue with my print, which was partly my fault. She was amazing and has just shipped me a new replacement print.
So nice to receive such a good service, small companies like this really deserve the praise when they go above and beyond.
Thank you!
5 de enero de 2022
Opinión espontánea
Respuesta de The House Outfit
Hi Siobhan,
Thank you so much for taking the time to leave us such a lovely review. I'm so glad to hear that we were able to resolve this to your satisfaction, and I hope that you're enjoying your wall art now that it's up in your home!
Kind regards,
Louise
Customer Services Manager
Kind regards,
Louise
Customer Services Manager
Excellent and quick customer service!
Ordered A2 frames online but discount available wasn’t applied. I emailed and the response was very quick, discount applied and refunded plus excellent customer service. I would recommend!
5 de enero de 2022
Opinión espontánea
Respuesta de The House Outfit
Good afternoon Adam,
Thank you so much for your review - I can see that we were able to resolve the issue regarding your missed 20% discount, and I'm pleased to hear that you were satisfied with the customer service to get this corrected for you.
Thank you again for taking the time to leave feedback, we hope that you're enjoying the frames!
Kind regards,
Louise
Customer Services Manager
Kind regards,
Louise
Customer Services Manager
Quality product, exemplary customer service
I bought an aluminium A2 frame from The House Outfit as I was struggling to find one elsewhere. The ordering process was easy and I was even able to secure a small discount for my first time purchase. It arrived quickly and is of good quality- nice and sturdy, unlike lots of the flimsy ones I’ve seen in the shops that weren’t the right size for the print I wanted to frame up anyway. When I framed up my print, I noticed a scratch in the perspex, so made contact with customer services via their online enquiry form. This was on Sunday evening. I received a courteous response on the Monday morning apologising for the issue, explaining that a replacement piece of perspex was being sent out for me using a 24hr service and offering a 15% discount for my next order. By the end of the day, I’d had notification that ParcelForce had collected the replacement and that it would be delivered today (Tuesday).
It’s rare to find such amazing customer service and I genuinely believe that lots of larger companies could learn a thing or two from smaller companies like this. I wouldn’t hesitate to recommend or use The House Outfit again in the future.
21 de diciembre de 2021
Opinión espontánea
Respuesta de The House Outfit
Good morning,
Thank you so much for your kind feedback and we're so happy that you had a good experience shopping with us! :)
I'm pleased we were able to get the replacement perspex delivered so quickly for you, and hope you're happy with the frame now it is up on the walls in your home.
We hope you have a lovely Christmas, and a Happy New Year!
Kind regards,
Louise
Customer Services Manager
Great service
Really pleased with the service from House Outfit. I ordered 2 gold frames which are perfect. Delivery was very prompt. I will definitely be ordering again. Thank you
19 de diciembre de 2021
Opinión espontánea
Respuesta de The House Outfit
Good afternoon Lauren,
Thank you for taking the time to leave a review for us, and I'm pleased that you are happy with your frames!
Thank you again - wishing you a very Merry Christmas from all of here at The House Outfit.
Kind regards,
Louise
Customer Services Manager
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