Wow I just received my parcel. I’m absolutely blown away with the beautiful, the gorgeous colours the quality has made me seek out how to write this review, something I have never done before. But fel... Ver más
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Consulta las opiniones de los clientes
Received pyjamas as a gift and love the style and quality. I sadly damaged one set of trousers and reached out to the team. Heather was incredibly helpful and offered a few solutions really quickly, s... Ver más
Their Nibs is a fab company! I recently ordered a pair of pyjamas for a dear friend. The quality is exquisite, the design and colour; stylish and demure. They also arrived beautifully, presented with... Ver más
I purchased these PJs in a size M, but the bottoms are huge and extremely long. The fabric also feels like a plastic bag, uncomfortable and sticky against the skin. I would have returned them, but unf... Ver más
Información sobre la empresa
- Tienda de ropa
- Tienda de ropa infantil
- Mayorista de ropa y tejidos
- Proveedor de ropa
- Tienda de ropa para hombres
- Tienda de ropa para mujeres
Escrito por la empresa
THEIR NIBS hand painted designs printed on women's, children's and men's nightwear also specialising in accessories and home products. Super soft cotton pyjamas, nighties, dressing gowns and robes plus unique homeware.
Información de contacto
Unit 18 West Telferton Industrial Estate, EH7 6UL, Edinburgh, Reino Unido
- 0131 560 2973
- info@their-nibs.com
- theirnibs.com
3,9
Muy bueno
124 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 63% de las opiniones negativas
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Beautiful PJ's
Beautiful quality and design,I have several pairs of Their Nibs PJ's. I use a hand wash function on the washing machine & I do not put them in the tumble dryer & I have not had any issues with shrinkage.
The delivery has always been speedy & I have always been kept to date with my order.
I have also bought their PJ's as gifts for family who have been delighted with them.
I can highly recommend.
18 de noviembre de 2025
Opinión espontánea
Respuesta de Their Nibs
Hi There, Thanks so much for the washing tips and your very kind review!
Fabulous customer service- a company with integrity
I’m a regular customer of Their Nibs and find their pjs to be well designed, well made and fun. Their customer service is excellent- often it’s when things go wrong that you find out about the integrity and customer commitment that companies boast about.
In my case I had a faulty item that was replaced without quibble- plus a return that got delayed in transit through no fault of Their Nibs. Particular mention to the lovely Laura who is an asset to the company!
In both case Laura/ Their Nibs sorted my issues promptly, proactively and with good humour.
I should add I have bought loads of stuff from them and issues are extremely rare. Thoroughly recommend Their Nibs!
31 de octubre de 2025
Opinión espontánea
Respuesta de Their Nibs
Thank you so much for your wonderful review and for being such a loyal customer! We’re delighted to hear that you love our designs and appreciate the quality of our pyjamas. We’re also so pleased that Laura was able to help resolve your issues quickly!
It means a lot to know you value our customer service and continue to choose Their Nibs. Thank you again for your kind words and continued support.
Many thanks,
Charlotte
I have a few pairs of these pyjamas now…
I have a few pairs of these pyjamas now and I love wearing them, they are soft and very comfortable and lovely designs.
It is a treat getting ready for bed or just lounging around.
I am a size 10 and buy small.
Very helpful customer service.
Lovely company to deal with.
20 de octubre de 2025
Opinión espontánea
Respuesta de Their Nibs
Thank you so much for your wonderful review! We’re delighted to hear that you’re enjoying your pyjamas and love the softness, comfort, and our designs — that’s exactly what we hope for. It’s also lovely to know that our customer service team could be of help.
Many thanks,
Dougie
Excellent customer service
I ordered a cup and changed my mind about the pattern and then the delivery. I'm a total nightmare.
I spoke to Charlotte and then Laura and they were both super helpful!
9 de octubre de 2025
Opinión espontánea
Respuesta de Their Nibs
Hi there,
Thanks so much for your lovely review - I am so glad to hear that we were able to help you out! Glad to hear that you have now got your cup and hope you are enjoying a lovely relaxing brew!
Many thanks,
Charlotte
Exceptional Customer Service
Exceptional Customer Service
I had an issue with an order I had placed, I contacted customer service and this was resolved. I couldn't have asked more of them, they were helpful and went above and beyond to resolve my issue.
8 de octubre de 2025
Opinión espontánea
Respuesta de Their Nibs
Hi there,
Thanks so much for taking the time to leave us a such a lovely review - so glad to hear that we were able to help! We are so happy to hear that you love your new pjs and we appreciate your support.
Many thanks,
Charlotte
Very good experience to be honest
Very good experience to be honest. I had a query which was quickly answered allowing me to order my stuff in time for my kid's birthday.
1 de octubre de 2025
Opinión espontánea
Respuesta de Their Nibs
Hi there,
Thank you so much for taking the time to leave us a review!
Charlotte
Great product & customer service
Great product, quickly dispatched.
Customer service were really responsive when I made contact.
Highly recommend
30 de septiembre de 2025
Opinión espontánea
Respuesta de Their Nibs
Hi there,
Thanks so much for taking the time to leave us such a lovely review, we really appreciate the support.
Many thanks,
Charlotte
I couldn’t be happier with my Nibs…
I couldn’t be happier with my Nibs pyjamas. The material is incredibly soft and comfortable, and they feel like real quality from the moment you put them on. They’ve quickly become my go-to for relaxing at home as well as sleeping.
The fit is perfect – not too loose, not too tight – and they still look stylish while being unbelievably comfortable. You can tell a lot of thought has gone into the design and details.
Customer service was excellent too. The ordering process was smooth, delivery was fast, and everything arrived beautifully packaged.
Easily the best pyjamas I’ve ever owned. I’ll definitely be buying another pair and recommending them to mates.
2 de octubre de 2025
Opinión espontánea
Respuesta de Their Nibs
Hi there,
Thanks so much for taking the time to leave us such a wonderful review, we really appreciate the support. So glad to hear that you love your new pyjamas!
Many thanks,
Charlotte
Appalling Customer Service
Appalling Customer Service. I have been a regular customer (multiple purchases per year) since company started. But I will NOT be buying from them again. I
I purchased x2 pairs of pj’s, £140 was taken my account immediately. A week later I received half of my order, inside the parcel was copy of invoice stating 2 x embroidered pjs but only ONE pair pjs was in the parcel. I immediately emailed - there was no option to call - with photographs of the parcel and contents. The following week a representative contacted me by email casually suggesting “let’s sort it out” so I resent all the information again but since then I have received NO updates as to what happened to my money/order. Very poor experience it has completely put me off ordering from them, been daylight robbery.
26 de septiembre de 2025
Opinión espontánea
Respuesta de Their Nibs
Hi there,
Thank you for taking the time to share your experience, and I want to start by offering our sincere apologies. As a long-time customer, you deserved much better from us, and I’m genuinely sorry we’ve let you down.
Receiving only part of your order, despite being charged in full, is completely unacceptable — clearly this has been a frustrating situation. This is not the level of service we aim to provide, especially to a valued customer like yourself.
I can see that we dispatched the missing item immediately following your call. While we understand your disappointment, we’d be grateful for the opportunity to make this right.
Many thanks,
Charlotte
Wrong item sent and they Charge postage for return.
I ordered a king size duvet set. This is clearly stated in the order/receipt emails and on the order sheet included with the goods. The duvet set they sent was actually Double size. The King size is no longer available so I have to return the item and pay £3 postage. This is really not acceptable for a mistake which clearly sits with Their Nibs. I will not be buying from them again.
15 de septiembre de 2025
Opinión espontánea
Respuesta de Their Nibs
Hi there,
Thank you for your feedback, and I’m very sorry to hear about the issue with your order.
It’s completely understandable to be frustrated — you ordered a King size duvet set, and receiving the wrong size due to our error is not acceptable. We take full responsibility for the mistake and sincerely apologise for the inconvenience caused.
You absolutely should not be out of pocket for returning an item that was sent in error. I can see that you contacted customer service and that a free returns label was sent out to you.
We appreciate you bringing this to our attention and regret that this experience has led to your decision not to shop with us again. Should you reconsider in the future, we’d love the opportunity to provide a better experience.
Many thanks,
Charlotte
This company has the best customer…
This company has the best customer service I have ever experienced.They answered my email outside of the working week, they’re very quick, polite and go above and beyond to support. On top of that they deliver quickly and I’ve loved every purchase. I will be continuing to buy their products. I’m very impressed.
31 de agosto de 2025
Opinión espontánea
Lower quality when purchased direct than in John Lewis
Having previously purchased a really once pair of PJs made by this company in John Lewis, I ordered some shorts from them directly.
Sadly, these are totally see through, completely oversized (not listed as such, but a size 14 is at least an 18...) and shades of differing fabrics used in construction do not match each other. It was also covered in loose threads (from manufacture, not the fabric itself) and many don't match the colour of the garment -a sure fire sign of items being made in a rush without usual quality control...
Returns policy is awful -customers to bear cost of return and without the usual reference to consumer rights -e.g. if you return your whole order, they must refund original postage costs. So basically hope consumers don't know this right and will pay twice for low quality items not as advertised.
Will not purchase from them again, clearly JL line was a one off...
16 de agosto de 2025
Opinión espontánea
Respuesta de Their Nibs
Thank you for your feedback. We’re sorry to hear that your recent experience with us didn’t meet the quality you expected after having enjoyed a previous John Lewis purchase. That’s certainly not the standard we aim for at Their Nibs.
We take your comments very seriously and will pass this on to our design team to review the sizing consistency and fabric matching issues you’ve described. Regarding returns, we completely understand your frustration. While our current policy follows standard procedures for online retailers, we’ll be reviewing how clearly we communicate customers’ rights and aim to make the process as fair and transparent as possible.
We’d really like the opportunity to make this right for you, please get in touch with our customer support team at info@their-nibs.com so we can help resolve this personally.
Warm regards,
Dougie
Order number: 191780
Order placed and 'apparently' sent out. but on the tracking it never arrived and has been sent back. I need to know where my order is but company does not answer phone.
Not very happy so will now get the bank to dispute the payment.
18 de agosto de 2025
Opinión espontánea
Respuesta de Their Nibs
Hi there,
I am so sorry to hear that - that is very odd as the tracking is showing as delivered. Did you have any contact from our delivery carrier InPost? If you can send an email to info@their-nibs.com we will do our best to figure this out for you.
Many thanks,
Charlotte
I absolutely love my new pj's
I absolutely love my new pj's. Super fit and quality 👌 I'll definitely be buying more at some point. Thankyou
16 de agosto de 2025
Opinión espontánea
Respuesta de Their Nibs
Hi there,
Thanks so much for taking the time to leave us a review! We are so glad to hear that you love your new pjs and we appreciate your support.
Many thanks,
Charlotte
Do not recommend
Placed 2 orders with this company, ordering a gift for a friend’s birthday. Ordered in plenty of time for the items to arrive. First order placed money taken only for it to be cancelled later in the week as not in stock. Placed a reorder choosing alternative items as still plenty of time to receive this before it was needed only for almost a week later to be told that this item is now too out of stock. It’s ridiculous that customers are treated like this and money taken for items they clearly didn’t have available despite advertising the opposite. I now have limited time to get another gift and also have to wait for the monies taken to be refunded. Absolutely shocking service.
15 de agosto de 2025
Opinión espontánea
Respuesta de Their Nibs
Hi there,
Thank you for taking the time to share your experience, and we’re truly sorry for the frustration and inconvenience this has caused — especially when you were trying to organise a thoughtful gift.
We completely understand how disappointing it is to have not one but two orders cancelled, especially after receiving confirmation and having payment taken. This is not the experience we want for our customers, and we’re actively working to improve the accuracy of our stock availability to prevent this from happening again.
Your refund should be processed promptly, and if there’s any delay, please do get in touch directly so we can ensure it’s resolved without further inconvenience. We know this has caused you stress, and we sincerely apologise for letting you down at such an important time.
If there’s anything we can do to make this right — whether it’s helping find a suitable alternative quickly or offering a gesture of goodwill — we’d really like the chance to do so.
Many thanks,
Charlotte
Not good
Not good. I returned a nightdress for exchange nearly three weeks ago, have heard nothing despite numerous emails, and their phone is permanently engaged. I’m very disappointed, as I have bought at least a dozen items from this company and I like the quality. If this isn’t resolved straight away I won’t be buying from them again.
3 de julio de 2025
Opinión espontánea
Respuesta de Their Nibs
Hi there,
Thank you for taking the time to share your feedback, and we’re truly sorry to hear about your recent experience.
We sincerely apologize for the delay in processing your exchange and for the lack of communication — this is not the level of service we aim to provide, especially to a loyal customer like yourself. Your frustration is completely understandable, and we want to assure you that we take your concerns seriously.
Please could you send us an email to info@their-nibs.com with your order number and contact details so we can investigate this as a priority and resolve it for you immediately?
We greatly value your continued support and would love the opportunity to make this right.
Many thanks,
Charlotte
I reached out to the customer service…
I reached out to the customer service last week about issues with my order and have heard nothing. Their customer service phone number just goes to engaged every time too.
Update:
After posting here I was contacted by the customer service who have kindly offered a refund or replacement for my order. I’m grateful for this, just a shame I had to post here first!
27 de junio de 2025
Opinión espontánea
Respuesta de Their Nibs
Hi there,
I am so sorry to hear that you had a disappointing experience trying to reach us - I can only apologise for missing your email. I am delighted to hear that we were able to sort this for you and we will do our best to work on this.
Many thanks,
Charlotte
Would not buy again
I’m pretty appalled, had the blue linen blend over sized pjs but scratchy but a really nice fit when they arrived. Followed the care instructions which I luckily saw on the website as it’s not written on the label - cool wash and iron when damp. They’ve completely shrunk and won’t go back to how they were no matter how much I’ve tried ironing.
22 de mayo de 2025
Opinión espontánea
Respuesta de Their Nibs
Hi there,
Thank you for getting in touch, and I'm very sorry to hear about your experience.
We completely understand how disappointing it must be to find that the fabric has shrunk after carefully following the care instructions—especially when the fit was just right to begin with.
We also appreciate your feedback about the missing care information on the garment label. That shouldn't have been the case, and we’re looking into this with our production team to ensure all items are clearly labelled going forward.
In the meantime, we'd like to make this right for you. If you're happy to provide your order number and a photo of the item to info@their-nibs.com, our team can arrange a replacement or offer a suitable resolution.
Thank you again for flagging this with us—we truly value your feedback as it helps us improve.
Charlotte
Thank you so much for getting hold of me, much appreciated. I have had a response from your office and this has all been resolved. Many thanks
I was gifted pyjamas which I love but they are the wrong size. In order to exchange I have been trying to contact them by email and telephone to no avail? This is worrying and my time is limited re the return date. Can someone please get hold of me .
9 de junio de 2025
Opinión espontánea
Respuesta de Their Nibs
added 10 June:
Hi Sally, if you can send your details to paul@their-nibs.com we'll make sure a note is added to the order so that it can be returned after the usual 30 day limit. Please email any one of the following: delivery address, order number or name of person who placed the order so we can match to the order & we'll take it from there.
Many thanks
Hi Sally, sorry to hear you haven't been able to contact us, did you use the contact info from our site, copied below? When did you first email?Don't worry about the return date as we can see from this that you've had problems contacting us. We can only contact you through Trust Pilot at present as we can't tell which order you received from your name alone. I've asked Charlotte to look for your email if it was sent to info@their-nibs.com and we'll take it from there
Thanks
Their Nibs
www.theirnibs.com/pages/contact-us
Please get in touch with Charlotte at: info@their-nibs.com
Our customer service hours are: Monday - Friday: 11am-3pm
Tel: 0131 560 2973 during customer service hours
Very friendly company
Very friendly company. Lovely pyjama bottoms, they’re just what I wanted. Comfortable, lightweight & a great fit. A very satisfied customer.
30 de mayo de 2025
Opinión espontánea
Respuesta de Their Nibs
Hi there,
Thank you so much for your lovely review. I'm glad to hear that you got the perfect fit!
Many thanks,
Charlotte
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