The Lacy BraOpiniones 

1395
TrustScore: 2 sobre 5

2,1

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I have large heavy teardrop shaped breasts (36G). Due to unrelated disabilities, putting on & taking off bras are difficult for me, leaving me to look at front closure bras. When this bra first arri... Ver más

Valorada con 1 estrellas sobre 5

The fit was absolutely horrible and of course they sent me a wonderful reply, asking for my exact Measure for a replacement just to email me back and say they are unable to meet my needs and offered m... Ver más

Valorada con 1 estrellas sobre 5

The worst bras I've ever spend my money on. Would have compassion on my worst enemy and wouln't gift it to them. Fit is awful. velcro too short and metal hook attachment twists out of place with minim... Ver más

Valorada con 1 estrellas sobre 5

The fit was terrible. Customer service offered advice based on my size and I excepted their offer to try another size based on their advice. The replacement bra still was AWFUL. NOW THEY SAYING I CAN... Ver más

Información sobre la empresa

  1. Compras y moda

Escrito por la empresa

The Only No-Wire, Front-Opening Bra That Hides Side & Back Fat While Lifting, Supporting & Comforting Breasts Of All Sizes


Información de contacto

2,1

Malo

TrustScore: 2 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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2,1

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(1395)

11 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Quick response

I found the measurements table a little smaller than reality. I had to order bigger sizes than listed.
Very happy with the speed of the response and new (bigger) bras supplied.

7 de abril de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

BEWARE!!

BEWARE!!! The company is dishonest.

I bought the bra and found that the quality is substandard. Ordered size 16D and found the straps not able to be adjusted and there is no support in the cup. I exchanged it for 14D in the hope that the straps would be shorter but still no support and cups were floppy as well. The ad videos obviously have an insert to give support, I know the difference between a padded and unloaded cup. My request for a refund was denied as it was beyond 14 days of receiving it. The delay was due to not being able to find the return address again and it isn’t displayed so I had to go deep down the rabbit hole.
Even though the company is registered in the U.S. it is actually a Chinese company. The ad shows the bra packaged in a pretty box. Both the items delivered were in a plastic zip bag which squashed the bra. DO NOT BUY THE BRA!

6 de abril de 2022
Opinión espontánea
Logotipo de The Lacy Bra

Respuesta de The Lacy Bra

Hello Georgina,

I really appreciate you sharing your thoughts here. First off, I'm sorry to hear that you did not find the size and quality of our product to be satisfactory. We strive to cater to all of our customers' needs, but we understand that, in this case, we fell short of your expectations, and we apologize for that.

We take customer satisfaction very seriously and are committed to not only constantly improving our products, but also addressing any concerns our buyers may have.

Regarding returns, customers generally have 14 days following the delivery date to inform us that they wish to return an item. It sounds to me like perhaps this info was not communicated clearly, and that breakdown in communication led to a very frustrating experience for you.

I would love to look into this and find a satisfactory solution for you. Please reach out to me directly at paula@thelacybra.com, and I will be more than happy to assist you.

Best,

Paula

Valorada con 2 estrellas sobre 5

The customer service person was very…

The customer service person was very kind and polite. But I would give the bra zero stars itself. The sizing chart is way off. The only way these bras would fit you is if you are very long in the upper torso and have no boobs. The straps are not adjustable and even with some after market strap tightening things, my boobs are always falling out creating the ever popular double boob look in my shirt. They were nice enough to send me a smaller size for free because the first size I ordered according to their chart would fit someone 3 times my size. I didn’t mind ordering big because clothes from China typically fit small, but it was ridiculous. And the smaller one isn’t any better because of my boobs falling out even with the adjusters. Total waste of $60 I couldn’t afford, so save your $ if you are busty.

5 de abril de 2022
Opinión espontánea
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Respuesta de The Lacy Bra

Hi Cheryl,

Thank you for taking the time out to share your experience.

Although we are sad to hear that the two bras we sent you did not fit you well, we are glad that you really appreciate our service.

We believe that customer satisfaction is vital to the success of any business, and that's why we invest a lot of time and effort to keep our customers happy. Your feedback really means a lot to us because it shows us how we are doing and what more we can do to improve our business.

And while we are saddened to hear that you didn't find our product to be suitable for you, we understand that everyone has different needs and our bras may not be the best choice for everyone.

I hope that one of our agents has already reached out to you to assist you with the return; however, if that hasn't been the case, please reach out to me at paula@thelacybra.com, and I will be more than happy to assist you myself.

Best,

Paula

Valorada con 1 estrellas sobre 5

Awful company with trashy product

Awful company with trashy product, complete waste of money. Company do not respond when you contact them and they have a bogus address for returns. Disgraceful company that should be avoided at all cost.

4 de abril de 2022
Opinión espontánea
Logotipo de The Lacy Bra

Respuesta de The Lacy Bra

Hi Jacqueline,

Thank you for taking a few minutes to leave us a review!

It sounds like our product really failed to meet your expectations, and that, in fact, the whole experience with our company left a lot to be desired. To begin with, please accept our sincerest apologies for all the trouble that we have caused you!

Reading negative comments about your product is not nice, but understanding what parts of the product need to be adjusted or reconsidered is critical for any brand. Our product development department will certainly take your comments into consideration when improving the bras.

As for returns, we have 3 return centers around the world from which you can select the one closest to your location. We would love to set up a return center in every country we ship to; however, given that we ship our products to three continents, it would be nearly impossible to do that at this stage.

Nonetheless, I understand your skepticism. I would love to walk you through the return process myself and make sure that you get your money back ASAP.

Please reach out to me at paula@thelacybra.com and I will be more than happy to assist you.

Best,

Paula

Valorada con 4 estrellas sobre 5

The bra arrived and it is beautiful

The bra arrived and it is beautiful, but it is a bit too big and the cups are a bit too small. I was careful with the measurements to get it right but I think my body shape is slightly different so the result was not perfect. I may try again with a smaller bra and bigger cups

4 de abril de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

So comfortable & great for arthritis sufferers

I have quite a bit of arthritis in my shoulders and hands and to have the bra do up at the front is so much easier and not a struggle anymore. The bra certainly does hide back fat too. The bra does not have adjustable straps so I ended up making my own with ease. This is high quality material and so comfortable to wear. I will be ordering a few more for myself & my mum.

3 de abril de 2022
Opinión espontánea
Valorada con 4 estrellas sobre 5

Great service and pretty lace.

The service was great and Liz was efficient. Delivery was slow though as I am not sure where the parcel originated.
The bra is pretty but I feel the sides are too high that they touch the armpits making movements uncomfortable.

3 de abril de 2022
Opinión espontánea
Valorada con 4 estrellas sobre 5

Love the straps

This has to be one of the more comfortable bras I’ve ever worn and I absolutely love the way the straps don’t fall down my arms! May need to go up a size as it feels a bit right round (the disadvantage of being tall with a broad back) but will wait until I’ve broken this one in.

1 de abril de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

I found your Company to be very…

I found your Company to be very accountable and diligent with your customers. I hope to be able to accommodate your good selves in the not to distant future. Thank you for all your help and quick responses to my problem purchase.

Yours Sincerely
Barbara Bartholomew

1 de abril de 2022
Opinión espontánea
Valorada con 4 estrellas sobre 5

Very pretty bra and plunges…

Very pretty bra and plunges effectively. Love the pale, blush pink. My only reservation was that my back itched a bit after a while. But that's almost certainly just me where elasticated materials are concerned.
The size I originally requested, a 40B, which I chose because my back is quite wide, didn't fit well. The cups, unfortunately, were much too large. The Lacey Bra people couldn't have been nicer. They duly sent me a 38B, which fits perfectly. No hassle at all.

31 de marzo de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

Avoid - terrible company!

Avoid. Order worth £75 made on 8/3, no communication, no delivery and no response to my enquiries. I was taken in by adverts on YouTube into thinking this was a legit company. At best its extremely poor customer service at worst its a total con. I will be requesting a refund through my credit card company and spreading the word on review sites/social media.....

30 de marzo de 2022
Opinión espontánea
Logotipo de The Lacy Bra

Respuesta de The Lacy Bra

Hello Samantha,

Thank you for taking a moment to leave us a review!

I am so sorry to hear that you haven't received your order, and that trying to get any information regarding your order status turned out to be such a difficult task.

Our failure to communicate with you has certainly resulted in a frustrating experience for you. We apologize for the inconvenience!

Please reach out to me directly at paula@thelacybra.com, and I'd be more than happy to help locate your order for you.

I look forward to hearing from you!

Best,

Paula

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