The Lacy BraOpiniones 

1395
TrustScore: 2 sobre 5

2,1

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I have large heavy teardrop shaped breasts (36G). Due to unrelated disabilities, putting on & taking off bras are difficult for me, leaving me to look at front closure bras. When this bra first arri... Ver más

Valorada con 1 estrellas sobre 5

The fit was absolutely horrible and of course they sent me a wonderful reply, asking for my exact Measure for a replacement just to email me back and say they are unable to meet my needs and offered m... Ver más

Valorada con 1 estrellas sobre 5

The worst bras I've ever spend my money on. Would have compassion on my worst enemy and wouln't gift it to them. Fit is awful. velcro too short and metal hook attachment twists out of place with minim... Ver más

Valorada con 1 estrellas sobre 5

The fit was terrible. Customer service offered advice based on my size and I excepted their offer to try another size based on their advice. The replacement bra still was AWFUL. NOW THEY SAYING I CAN... Ver más

Información sobre la empresa

  1. Compras y moda

Escrito por la empresa

The Only No-Wire, Front-Opening Bra That Hides Side & Back Fat While Lifting, Supporting & Comforting Breasts Of All Sizes


Información de contacto

2,1

Malo

TrustScore: 2 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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2,1

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(1395)

11 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

So far, so good; impressive first reaction!

I have large heavy teardrop shaped breasts (36G). Due to unrelated disabilities, putting on & taking off bras are difficult for me, leaving me to look at front closure bras. When this bra first arrived, it was zipped & the one slide hook was fastened. I unzipped it, but the slide hook was difficult, so I left it fastened. I stepped into the bra & pulled it up. It zipped up easily! It’s soft to wear & it does provide decent support & lift (this is hard to find for my size). So far, the only possible negative is the thin sheer material on the back. I worry that it could tear easily. Impressed!!

23 de junio de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

The worst bras I've ever spend my money…

The worst bras I've ever spend my money on. Would have compassion on my worst enemy and wouln't gift it to them. Fit is awful. velcro too short and metal hook attachment twists out of place with minimal body movement. Cups too far to the back. Everything about this bra is wrong. After reading the reviews, I will not bother returning it. Don't want the hassle with the company return policy and delay refund. I'll just call it a loss and I'm sure this is what this company couns on. After they make their profit nothing else counts.

30 de mayo de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

They won't refund full price

I ordered 2 bras from mislacy dot com with the understanding that I could get a full refund if they didn't fit or I was dissatisfied. When I got them, they fit, sort of, but the cups gapped at the top in a way that distorted whatever top I was wearing. They were also incredibly hard to put on. There is a small metal ring that the velcro strap goes through to adjust the fit around the chest. This ring is not solid and very tiny. The strap slips out of it and once you get the velcro secured, the ring twists to the wrong angle putting stress on the fabric. There are 2 small snaps in the cups, I guess to hold them closed at the center, but the snaps are plastic and so weak, that breathing pops them. The bra might be good for a while if it were of sturdier material, but the fabric is the same throughout the bra. The cups and straps are all made of the same soft material and I don't see the chest strap lasting more than a few wearings before the ring tears through it. I asked for a full refund and the return shipping the site promised since I had paid shipping for the original order. They offered 2 options, trade for a different product or a 50% refund! I sent them back a request for full refund with pictures and images of their 'guarantee'. They came back with a claim that they didn't do prepaid shipping and didn't pay shipping for returns. I could send the product back at my own cost and then they'd refund me as long as they met their 'inspection', or I could keep the product with a 70% refund.... I've learned my lesson. Don't buy from this site, or any others that pop up when you search for it.

9 de junio de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

DON’T BUY—SCAM

DON’T BUY—SCAM
THEY DO NOT GIVE FULL REFUNDS. If it doesn’t fit or you don’t like it, they will give you a partial credit, replace it, or you pay to ship it back.
The bra doesn’t fit at all. Very difficult to get on.

9 de junio de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

I ordered the correct size for my body

I ordered the correct size for my body, but the 3 bras that I purchased are way too big. The shoulder straps cannot fit the Velcro that is needed to hold the girls up. I would need another foot of Velcro attachment to fit. These are the most ill fitting bras I’ve ever tried on. Nothing fits. None of the adjustable parts fit. At least 4 sizes too large but I ordered based on their sizing. $75.00 bucks down the tube. I really needed bras too!

6 de junio de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Mislacy bras are garbage

Mislacy bras are garbage. They tried to keep half of my refund. Stay away from this company. Poor quality customer service and material! Don’t say I didn’t warn you. Garbage!!!!!

4 de junio de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

The fit was terrible

The fit was terrible. Customer service offered advice based on my size and I excepted their offer to try another size based on their advice. The replacement bra still was AWFUL. NOW THEY SAYING I CAN NOT RETURN IT BECAUSE IT WAS REPLACEMENT. The Bras were supposed be returnable for 45 days. No not buy from this company

11 de mayo de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

horrible fit offered half the refund price

The fit was absolutely horrible and of course they sent me a wonderful reply, asking for my exact Measure for a replacement just to email me back and say they are unable to meet my needs and offered me a 50% refund and a percentage off my next order. Their full refund or exchange policy is a bunch of BS. The products obviously come out of China and took forever to get here to begin with. Save yourself the trouble and don’t order from this company.

8 de mayo de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

This is a SCAM

This is a SCAM, entering thelacybra.com now goes to a new scamming website. They had zero customer service, an old phone number doesn't even list the bra product, there was no response to customer support emails, they even sent bras on a cancelled order and charged me.

26 de junio de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

THIS IS A FRAUDULENT COMPANY!

THIS IS A FRAUDULENT COMPANY THAT OFFERS FREE RETURN AND GUARANTEED SATISFACTION; NO RETURN ADDRESS OR DIRECTIONS FOR RETURNING THE AWFUL FITTING BRA'S PER MY WIFE

18 de abril de 2024
Opinión espontánea
Logotipo de The Lacy Bra

Respuesta de The Lacy Bra

Hi Jack,

Thank you for your feedback!

We are sorry that we were not able to answer you earlier. Let me kindly assure you that we are here to help because the satisfaction of our customers is the most important to us.

When it comes to returns of our products, we always invite our customers first to contact us so we can provide them with the necessary information.

We hope that you have contacted our customer service in the meantime and that everything regarding your return was quickly resolved in your favor.

If you have any additional questions or need help, please contact me at paula@thelacybra.com and I will be happy to help.

All the best,

Paula

Valorada con 1 estrellas sobre 5

No delivery, lack of communication.

Currently not impressed with the service. I placed the order online, paid and, the money has been taken from my account. I have chased delivery of the order a couple of time just to receive 1email to say there is a delay. Quick enough to take payment but delivery a different thing. For a company that advertises next day delivery and still waiting some two weeks later !!

28 de marzo de 2024
Opinión espontánea
Logotipo de The Lacy Bra

Respuesta de The Lacy Bra

Hi Gwen,

Thank you for sharing your experience with us!

We are very sorry that you had a less-than-ideal experience with us. We try to respond to our customers as soon as possible because their satisfaction is our priority.

I just need to kindly confirm that we have asked for the necessary details regarding your order through the Trustpilot request form so that we can resolve your case as soon as possible, but unfortunately, you have not responded.

Unfortunately, until we have your information such as the full name of the person who placed an order, order ID, or email address from which the order was made, we are unable to locate your order and provide you with the necessary assistance.

Please contact me with these required details at paula@thelacybra.com and I will be happy to help.

All the best,

Paula

Valorada con 1 estrellas sobre 5

I did not buy - Wrong size - Just a Rip off

Don't buy or even click on their site! I was considering buying... gave my size & CC# but did not BUY. The program took me to a end that i could not get out of. The next day I went to my bank & reported this, no transaction had happened... Yet. They had no functioning email, no contact Co info A month later they billed my CC & later sent me a Way too small bra.... sent a B cup, I ordered a D. I could not resolve the problem because they are a foreign company.

10 de noviembre de 2023
Opinión espontánea
Logotipo de The Lacy Bra

Respuesta de The Lacy Bra

Hi Cindy,

Thank you for your feedback!

We are sorry that we were not able to answer you earlier. Let me kindly assure you that we are here to help because the satisfaction of our customers is the most important to us.

We hope that you have contacted our customer service in the meantime and that everything regarding the exchange was quickly resolved in your favor.

We want to be absolutely sure that we have done everything in our power to ensure your satisfaction as a customer. If there is anything else we can do for you, please write me at paula@thelacybra.com, and I will be happy to help.

Thank you for your understanding!

All the best,

Paula

Valorada con 1 estrellas sobre 5

Gives my breast an unnatural appearance

I received my bra today It looks pretty.
Fit is a joke The cups are pointed towards the outer side of my body and looks unnatural. The closure hooks are weak and straighten with slight pressure. Use care.

4 de octubre de 2023
Opinión espontánea
Logotipo de The Lacy Bra

Respuesta de The Lacy Bra

Hi Cathe,

Thank you for taking the time to share your impressions with us

I'm sorry to hear that the Lacy Bra you received did not meet your expectations in terms of support and closure hooks. However, we understand that people have different needs and that our products are not always the best choice for every customer.

Rest assured that I will forward your feedback to our design team so they can consider these features in the future. We believe that the product can always be improved and that is why we are always open to hearing the opinions of our customers.

We want to be absolutely sure that we have done everything in our power to ensure your satisfaction as a customer. If there is anything else we can do for you, please write me at paula@thelacybra.com, and I will be happy to help.

Thank you for your understanding!

All the best,

Paula

Valorada con 1 estrellas sobre 5

DON'T BUY FROM THIS COMPANY

DON'T BUY FROM THIS COMPANY. THEY ARE RIP OFFS. My husband bought me a bra in Sept 2020. It did not fit and I returned it per their instructions. After verifying it was received and waiting 30 days for a refund with no response. I contacted my bank and was given a return charge on my card. Now almost THREE years later, I am being sent to collections if I don't pay for this product. Well of course I no longer have the return tracking number or any other documentation. And now my bank says they have no record of a refund.
After talking to the people who sent me the notice, they immediately started collection proceedings. As I responded and they still want their money. Even tho I returned it.

I sent the requested info to Paula and it came back not deliverable. Looks to me like she gave a fake email address to reply to in order to make it sound like she was helpful. Sounds pretty fishy to me.

23 de agosto de 2023
Opinión espontánea
Logotipo de The Lacy Bra

Respuesta de The Lacy Bra

Hi Brenda,

Thank you for getting in touch with us!

As it happened, the company has started working with a third party, and they have their own practices, which are now being investigated. Thank you for your feedback in this matter! We apologise for the inconvenience, it was never our attention to create any problems for you.

The company has been advised to close the case immediately. In order to do that, could you please send us your email address and full name, so we can forward to them? Please feel free to contact me directly at paula@thelacybra.com.

We appreciate your patience and understanding!

Best,

Paula

Valorada con 5 estrellas sobre 5

Excellent Customer Service

Excellent communication from order entry to delivery

18 de agosto de 2023
Opinión espontánea
Logotipo de The Lacy Bra

Respuesta de The Lacy Bra

Hi Julia,

Thank you for sharing your feedback with us!

We're delighted to hear that you had a positive experience with our communication throughout the entire process, from placing your order to receiving your delivery.

Clear and effective communication is one of our top priorities, and we're thrilled that it made a positive impact on your overall experience. If you ever have any more feedback or if there's anything else we can assist you with, please don't hesitate to reach out. Your satisfaction is important to us, and we're here to ensure your experience remains top-notch.

Thank you for choosing us for your needs, and we look forward to serving you again in the future!

Best,

Paula

Valorada con 5 estrellas sobre 5

They run a bit small but when it didn’t…

They run a bit small but when it didn’t fit, it was promptly resolved. They are very pretty.

12 de agosto de 2023
Opinión espontánea
Logotipo de The Lacy Bra

Respuesta de The Lacy Bra

Hi Mary,

Thank you for taking the time to post your feedback here!

We understand that the initial Lacy Bra you received seemed to be too small for you, and we are glad to know that you immediately received assistance with exchanging it for a better-fitting size.

We are happy to have a dedicated group of agents in our team who are always enthusiastic about addressing our customers' concerns in a timely and satisfactory manner.

Your appreciation lets us know that we are doing the right thing.

Thank you for choosing to shop with us! We hope to see you back at our store soon.

Best,
Paula

Valorada con 3 estrellas sobre 5

I ordered my size by your suggestion…

I ordered my size by your suggestion and it is too loose around. Now I have a expensive bra that I can not wear.

15 de junio de 2023
Opinión espontánea
Logotipo de The Lacy Bra

Respuesta de The Lacy Bra

Hi Suzie,

Thank you for contacting us about this!

I am very sorry to hear that your new Lacy Bra is not the right size.

I checked your case in the system and found no previous communication with our agents regarding this. We always advise our customers that if they cannot estimate the right size by themselves based on our size chart, to contact our customer service to provide the necessary assistance.

Our goal is for our customers to easily choose the right size and model for themselves because your satisfaction is very important to us.

If you need additional information or assistance, please contact me at paula@thelacybra.com and I will get back to you as soon as possible.

Thank you for your understanding,

Paula

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