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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

As others here have said, this company appears to have gone tits up, but still took my money last April for a pair of cables that never arrived. Email sent in May not responded to. Fortunately I pa... Ver más

Valorada con 1 estrellas sobre 5

Ordered 26/3/2024 as yet nothing only automated response to 3 emails ,We have received your email ect which appear to have been sent 1 hour before I sent mine they are 1hour behind BST Order number 70... Ver más

Valorada con 5 estrellas sobre 5

RESILIENT! So much more comfortable than standard cables in every situation. The magnetic + rotating top allows for an easy plug/unplug whatever your doing: walking, driving, whatever! In y... Ver más

Valorada con 3 estrellas sobre 5

I have several of the Last Cable magnetic charging leads and have used them in several devices across Apple, Android, headphones, keyboards etc. I have used them over several months. I have swapped... Ver más

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2,8

Medio

TrustScore: 3 sobre 5

322 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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2,8

Todas las opiniones

(322)

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Valorada con 4 estrellas sobre 5

Good service, brittle connector

It's a good system when you have devices with different charging connectors. They provide 3 connector adapters. Plug the matching one into the device once, and you have a uniform interface to use a single cable type across all supported devices.
The only issue is that the adapter is somewhat brittle. If I carry my phone in my pocket, the connector lasts only a few months.
I found support to be excellent. They can take awhile to respond, but they replaced a set once I provided verification that it was not working.

26 de noviembre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Terrible Customer Service

Terrible Customer Service - sent 5 emails for the past month without any reply

Faulty cable was replaced by the wrong one, and since then no answer at all

Also the cable themselves are slow to charge and to transfer data

22 de noviembre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Connectors disintegrate

After a few months use, which generally was satisfactory, two of my cables fell apart at the swivel/magnetic connection end, with the plastic fitting breaking off. I submitted a notice to the company, along with a photograph, which has been ignored - no reply at all.

8 de noviembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

TheLastCable

The Last Cable
I've been using The Last Cable products, cables, plugs and attachments for around three years now. I enjoy the convenience of switching devices by simply moving the magnet end to the other device for charging and data transfer.
Currently I'm using my The Last Cables on the following:
Mobile phone
Head phones
Ear buds
Samsung Notebook
USB power torches x 3
USB power security cameras x 5
I'm sure there are other items I can't remember at this stage.

With all my cables I have only had two faults. I am pleased to say, when brought to The Last Cable's attention the cable was replaced even when outside of the warranty period.
I'm happy to recommend this small company who stand by their products in this age where its difficult to find reputable suppliers online.
Thank you,
Lionel

3 de noviembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Thanks Debbie for making the…

Thanks Debbie for making the replacement of a faulty cable so efficient. The sign of a great company is the manner in which you deal with matters when they go wrong. Whilst I did have an issue with the magnetic piece coming out of its holder for one of the many cables I purchased, you replaced it expediently without any fuss. Thank you.

31 de octubre de 2023
Opinión espontánea
Valorada con 3 estrellas sobre 5

You can't compare Apples and...everything else

I have several of the Last Cable magnetic charging leads and have used them in several devices across Apple, Android, headphones, keyboards etc. I have used them over several months. I have swapped leads and connectors and I have compared them to traditional leads plugged into the same device/charger.
The good: when they work (Micro USB & USB C), they are great.
The Bad: When they don't work (Apple ) they are useless.
Buying advice: Apple users look elsewhere. Everyone else enjoy!

1 de octubre de 2023
Opinión espontánea
Logotipo de Thelastcable

Respuesta de Thelastcable

Hi Matt, thank you for your feedback.

Have you tried contacting our support email? We would love to give you some troubleshooting tips to help you fix the issues you're having with our cables and Apple devices.

- Mike from The Last Cable

Valorada con 1 estrellas sobre 5

Terrible customer service and no refund.

I received the product which we liked and worked well. However, because our other charging cables were standard, it wasn’t useful to keep removing the magnet from the phone. We returned the items for a full refund according to their policy. However, we received one email saying they were looking into it. After 3 further emails from me, I had no further reply. This is the worst customer service. I have had to contact my credit card supplier for a refund. Don’t buy from them !

19 de septiembre de 2023
Opinión espontánea
Logotipo de Thelastcable

Respuesta de Thelastcable

Hi Gordon,

I have checked our system and seen that one of our employees accidentally closed your ticket before processing the refund!

This is totally our fault, and we would like to offer you one of our new Pro cables for free as an apology.

We have refunded the amount of your order in full already, please let us know if you would like to accept our gift and we will ship it out for you for free as an apology for this.

- Mike from The Last Cable

Valorada con 1 estrellas sobre 5

SCAM SCAM SCAM And LIARS

SCAM SCAM SCAM

THIS UPDATE: 16 Feb 24:
Received two emails from their customer service Reps over the past couple weeks. one claimed they have sent me a replacement for my original order LAST YEAR…..absolutely NOT TRUE. Nothing received. Second email from a Supervisor Rep said they would offer me a free cable if I changed my rating and review. BRIBE ATTEMPT!
They must be kidding! They think I’m that stupid to trust them with all the lying and false claims previously made? If they really wanted to show their true intentions they would just have sent me my original order and send me a free cable (or whatever they felt appropriate for all my inconvience and stress) and apologize with that action.

THIS IS TRUELY A DESPICABLE COMPANY. Too bad it’s an overseas company and I can’t file a Better Business Bureau complaint on them.

THIS UPDATE: 2 Feb 24

LAST UPDATE, 16 Dec 23:

Please do not buy from this company. They are SCAMMERS and LIARS.

No resolution from TheLastCable in the last weeks. No refund, and no replacement of my order was sent as was claimed by them (read below). NOT ONLY ARE THEY SCAMMERS, BUT THEY ARE LIARS TOO!!

****************

Placed an order on 20 August and have not received it as of 29 September. Company sent tracking info which shows 31 status updates with the order in a continuous circular movement between Illinois and New York.
SCAM SCAM SCAM.

UPDATE 30 November 2023:
It’s been over a month since the last reply from TheLastCable on my review. (See their response below). As of this update still no free replacement and no refund provided.
Just sent them yet another email, so stay tuned, Not expecting anything since they haven’t proven to me they’re not a SCAM company.

I will be giving them 2 more weeks to make things right and then I’ll be posting one final update to this review.


Follow-up comments (17 Oct 23): I sent TheLastCable two emails notifying them I did not receive my order. In the second email I provided the tracking USPS tracking number that was on my order confirmation of shipment. I even included screenshots of the USPS tracking status that showed a circular movement in NY. I RECEIVED NO RESPONSE FROM TheLastCable. Here is the USPS TRACKING NUMBER SO YOU CAN SEE FOR YOURSELF:
92487902336062910001028158
TheLastCable’s response is downright hilarious since they already know the tracking number and can lookup/confirm the status themselves.

Yes I placed orders with them before but that does not mean that they don’t run a scam on a percentage of their business to increase their profits while maintaining ignorance on their failure to deliver products 100% of the time. I am still waiting for them to stand up and make this right to prove the are not the scammers their actions demonstrate.

24 de septiembre de 2023
Opinión espontánea
Logotipo de Thelastcable

Respuesta de Thelastcable

Update: I have been informed by our shipping warehouse that USPS had issues with the delivery and the delivery has failed.

As you've been a loyal customer to us, we want to apologise for the inconvenience you've received.

We've refunded your order in full, and reshipped out your order for free.

Thank you for trusting our small family business and reaching out to us so that we have a chance to make this right. We hope you are satisfied with the resolution.

Have a wonderful day.

- Mike from The Last Cable


--------


Hi Roger,

I see this is the 4th order you've placed with us, and this is the only order where you've had an issue with delivery - so obviously you know our service is not a scam.

Did you try to contact our support team about this? I haven't seen any emails in our system from you regarding this issue - we would have been more than happy to help!

It seems there's been an issue with our delivery partner at USPS, I have followed up with our shipping warehouse to contact USPS and get an update for you on why the parcel hasn't been delivered yet.

Thanks for supporting our small family business!
- Mike from The Last Cable

Valorada con 5 estrellas sobre 5

Great work

Was great go go G fgg G g he dug free to hru he r

22 de julio de 2023
Opinión espontánea
Logotipo de Thelastcable

Respuesta de Thelastcable

Hi Nikki,

Thank you so much for your review, we are so grateful :)

We are very happy to hear you are enjoying our cables, this has made our day to hear this!

Have a great weekend, and we appreciate your support towards our small family business!

Best regards,
Manager of The Last Cable,
Mike

Valorada con 5 estrellas sobre 5

Got them in and they work fantastic!

Got them in and they work fantastic!! Got them in Red and they look great!! Will purchase again....

20 de julio de 2023
Opinión espontánea
Logotipo de Thelastcable

Respuesta de Thelastcable

Hi Jerry,

Thank you so much for your lovely review!

We are so happy to hear you’re happy with your purchase :)

We appreciate your support towards our small family business, have a wonderful day!

Best regards,
Dan

Valorada con 1 estrellas sobre 5

Shockingly overpriced cheap tat

Shockingly overpriced cheap tat.
These connectors look great but are really poor quality and don't last 5 minutes.
One of them broke within a week and my attempts to get a replacement are now being ignored.
I emailed a photo on the 8th June and emailed again on the 14th June but got no responses.
I emailed again on the 10th July and left a review on TrustPilot, and you've now claimed to have replied to all my emails which is simply not true.
I have resent the photo and hope to get a better response.
26/7/23 Update. Although they finally promised a replacement, they have still not sent it.

17 de junio de 2023
Logotipo de Thelastcable

Respuesta de Thelastcable

Hi Bill,

We are very sorry to hear the issues you have experienced with your cables.

We can confirm that we have responded to all of your emails, and we are awaiting on photos of your faulty cables to send you your replacements.

We can can confirm that your replacement was shipped Friday 21st July, and we have just sent your tracking information via email :)

Please email us on thelastcableofficial@gmail.com, so we can assist you further :)

Have a great day, and we look forward to resolving your issue.

Dan

Valorada con 4 estrellas sobre 5

12 days later

Edit:

Good cables.

A little bit jibby on the data side.

But otherwise. Amazing.

Might be buying more.

10 de mayo de 2023
Opinión espontánea
Logotipo de Thelastcable

Respuesta de Thelastcable

Hi Wesley,

We are very sorry for any issues you have experienced.

However, we can confirm that your order arrived within our delivery timeframe on our website - https://thelastcable.co/pages/shipping-delivery

We do state to allow 1-3 working days for your order to be processed, and then a further 3-7 working days for UK orders to be delivered.

You placed your order on the 29th April, and it was then delivered on the 10th May which is within our delivery timeframe :)

We appreciate your support towards our small family business, and if there is anything else you need please let me know!

Have a great day,
Dan

Valorada con 1 estrellas sobre 5

Customer service/ no service

Received the 2 packages of cables, 1 was not working, Feb 4th I sent replacement request, got approved for the free replacement April 4, email said after 3 day processing I would receive a tracking #. Today is April 26. No word. I have sent a few emails but Received no reply. And to think I was going to turn around and buy the chargers for the car, being the cables I have don't work well on other charger boxes. Last cable for sure.....(update)
Finally received on May 1st. Got the tracking # after it was delivered. Now after 2 weeks, its intermittently charging. Shows it charging but I have had 35% for an hr. I wanted it to work, spent over 100$ for house an autos what a waste.

25 de abril de 2023
Logotipo de Thelastcable

Respuesta de Thelastcable

Hi David,

We would firstly like to state we appreciate your patience, and we are very sorry for the issues you have experienced.

We can confirm that we have responded to all of your emails, however it seems that the issue may be with your device and it seems your device may not be compatible with our fast charging feature - due to the same issue continuing to happen.

We are very sorry for the inconvenience that this may cause, and if you would like to email us on thelastcableofficial@gmail.com we would like to make things better for you.

We hope you have a great day, and we appreciate your support :)

Dan

Valorada con 1 estrellas sobre 5

Can't return a faulty item within 30 days - avoid!

Update 11/05/23 - I sent a video of the faulty plug on 27/04/23 and haven't had a response, despite the fact that The Consumer Rights Act 2015 is there to safeguard the purchase of faulty items. Customer service does not appear to be a priority for this company - AVOID AVOID AVOID. In addition, one of the USB C connectors is now regularly dropping out of my phone, rendering the cables and parts practically useless. I wish I had seen the other reviews on Trustpilot before purchasing. Never again.

Ordered 2 plugs and 4 cables - the cables and one of the plugs work fine but the other plug doesn't work. I emailed the company about it within the 30 days, got an automated response and when I emailed back have had no response since. Delivery also took way longer than advised. I feel like I have been defrauded the cost of one plug as they won't reply to me and I am therefore out of pocket due to having a faulty item.

24 de marzo de 2023
Logotipo de Thelastcable

Respuesta de Thelastcable

Hi Rob,

We are terribly sorry to hear the issues you have experienced, and your experience here hasn’t been the best.

Here at The Last Cable, our customers mean the world to us so we would like to make this right with you immediately.

Looking upon our emails, I can see that our latest email has not had a response, and we did offer a 10% refund for the issues you have experienced, a long with another replacement being shipped.

Unfortunately, we cannot provide you with a full refund without the return of your item. But, we are willing to provide you with a partial refund along with your replacement for both your cable and wall plug.

We are deeply sorry Robert, and we hope we can make this right with you :)

We hope you have a wonderful day,

Dani

Valorada con 5 estrellas sobre 5

Really good cables, very good support!

Really good cables with fast charging and data capability.
Very nice support, I had 1 cable not working properly, support was taking care of and I received new cables!

I can really recommend "The Last Cable"

24 de marzo de 2023
Opinión espontánea
Valorada con 4 estrellas sobre 5

The ordering is very straightforward…

The ordering is very straightforward with options to make your purchase. Delivery was not as good as it should have been especially as it was Royal Mail but did not arrive within 48 hours. The products are fine other than the connectivity to iPhone where the connectors are 1 sided and after trying on iPad and iPhone do not connect?

5 de marzo de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

The last cable I'll ever buy from you...

I bought a pack of four cables, three worked, one was dead on arrival. Contacted the company right away, and having read reviews I included a video showing that the cable wasn't charging my devices. Got an automated response cleverly disguised as a personal reply asking me to try a variety of solutions including turning the USB-C head upside down, despite the fact that I worked fine with the other three cables. I tried all they're "solutions" which of course didn't work, since it actually was the cable that was the problem. Was then asked to submit a video of the problem, like I already hadn't done that. Those 30 days were coming up fast, but I did at last get sent another cable. A cable that, you guessed it, was dead on arrival.

I sent a new warranty claim, telling them that the new cable had the same issue, and got the exact same answer I got for my first claim...

At that point I figured f* it, I only NEEDED 3 cables anyway, the fourth would have been good to have in my bag for emergencies, but I could do with the three I had, so I figured it was lesson learned for dealing with a small resale company (the cables come straight from China, in beaten up packaging, likewhen ordering from Wish..)

Fast forward 3 whole months and today no combination of the three remaining cables and the five usb-c heads work any more. If I'm lucky and manage to place the cable in exactly the right position I might get enough of charge to keep the battery in my phone from depleting, but not enough to actually charge. The magnetic heads even look worn to the naked eye, and the cable I've used the most is starting to fall apart.

Shipping was as expected and customer service was nice, but more or less automated, and that's unfortunately the only positive thing I have to say about "The Last Cable"

27 de enero de 2023
Logotipo de Thelastcable

Respuesta de Thelastcable

Hi Elin,

We are terribly sorry to hear the issues you have experienced.

We completely understand the inconvience this may cause, rest assured we are here to resolve your issue immediately.

We can confirm that we previously processed replacements for you, and in your original email you stated "one of the cables" failed to charge.

We therefore processed you a free replacement :)

We then received an email from yourself that you were experiencing issues again, and we sent over our troubleshooting steps for you to try again to see if they would fix the issue, and if this didn't solve your issue to send over a video of your issue.

We have not heard back since we sent the email, over a month ago.

We would have happily provided you with a free replacement, however we haven't heard back from you.

If you would like to email us back, we will be happy to help.

Have a great day,

Dani

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