Thelastcable Opiniones 

My Phone USB port became worn out and intermittent due to constant plug in and out of charge cable, so cost me a new phone. Now, problem solved. I can leave the charge mini USB in and the magnetic attached cable does the job. I now have use back of the old phone. So, at this point I only have good things to say about these cables. Wish I had ages ago. Would have saved me the cost of a new phone.

This is a great product and I have now ordered more!

This "small family business", as they like to remind us of at every opportunity, is no more than a front for peddling subpar products that are not unique and are mass produced for dozens of "companies". The only "difference" in the products from these "companies" is the printed "company" name/logo. Your package will arrive in a generic baggie and will come straight from Shenzhen, China. The quality is no better than any other version you can find on sites like Amazon, so you'd better order from Amazon as they at least have hassle free returns when the item undoubtedly fails. Also, if you think you're going to get a good customer service experience, think again! I emailed support - and waited well over 1-3 business days - and still haven't gotten a response. Their site doesn't properly display your order details or tracking information; I even provided them screenshots and details of the issue so they could fix it for everyone. Still no response. Save yourself headache and time and just order from a reputable and legitimate company (i.e. Amazon) so you can have worry free and cost free refunds and returns!

I placed an order on 26 November and have heard nothing since. ‘Track my order’ link on the website doesn’t work and the phone number given doesn’t exist. Money has been paid. Don’t know what to now.

I posted before about the limited life of these cables. I read the advice proffered by the company and the main relevant point was that the contacts need cleaning, this helps but has not restored them to fault free contacting when they are new. The company correctly pointed out that I have had the cables for 18 months and they should not be expected to last forever, this however us not relevant as I still have few unused ones which I am using up. I now have a message saying that if I do not respond to the company recommendations my review will be taken down.
My criticism us honest and intended to be helpful to other customers. I have no Ill will towards the company but I wonder if Trustpilot us independent if posts that people do not like are removed.
My suggested way forward for the company is to research ways of keeping the contacts clean because apart from the limited life they are super.

These cables are great. Have used them now for a week and the ability to have one cable that works with all my multi denominational devices is outstanding.

Cool idea but the brand name is misleading as I will need to replace mine soon, after just 7 months of use. Bought 2. 1 was quite unreliable and frustrating from the get go and would only intermittently connect. Stupid me should have returned it then but instead stubbornly persisted. The other cable was a bit better but now I spend 5 minutes before bed every night just trying the get a good connection on my phone to charge. Often wake up to my phone not being charged. Cleaning the connection sometimes helps but not for long. Not convinced I’ll spend another $50 on this brand again unless there’s a design upgrade.
Edit: I have to say that their customer service has been excellent after hearing of my issue and getting a replacement has been trouble free. Many thanks.

Great company with excellent products. Bought a pack of two cables and six heads recently. Had a problem and asked for the seller to advise, which they did and problem was solved. So, also excellent customer service.

So far so good. Hope it lasts. Been reading a lot of negative reviews and so far I can’t find any one company that seems to own or make this. Tons of knock off companies. Couldn’t mix and match the heads which is not cool but so far it works. Hopefully it’s smooth sailing and I don’t have to keep buying cables non stop

Bought these cables they came in 6 days and they work really well. i also had to change my address as i accidentally made a spelling mistake but the customer support was great. they helped me changed my address quickly, and also gave me some tips on using the product. 5 stars would recommend the last cable 👍

So the concept is great, but really lacking in execution. The product is over hyped and overpriced.

Firstly the cable DOES NOT support fast charging. I bought two cables with multiple adaptors. I tried both cables in multiple devices. The charge rate is appalling in every device from phones to tablets to power banks. 4.5 hours to charge a phone from 75%? Ridiculous. The cable that came with the phone suggested half an hour and a third party cheap cable around an hour.

After trying lots of things I contacted the company and they sent a list back as long as my arm with things to try, a lot of which I had already tried.
Not being funny, but a £30 set of cables should just work- no faffing.

I've reluctantly kept the cables just to charge the kids tablets overnight, and I do mean, overnight. 12 hours for a full charge, if I'm lucky. If it saves the charging socket, then at least that is something.

Very disappointing though.

Secondly the build quality is only ok. The hinge part doesn't look as though it will last and others here have testified here that it doesn't. Time will tell. The fact that only a 6 month warranty is offered shows how much they believe and have faith in their products.

On a positive note, the braiding is a nice touch and mouldings are good but I feel that these cables are no different from the ones you can buy on Amazon at a much cheaper price and have just been rebranded and are made by the same manufacturer.

Thirdly, shipping.. took forever. A month I think, so much that I forgot I ordered them until they came through the door. Clearly shipped from China, and probably drop shipped. The impression when I ordered was that they were stocked in the UK.

Oh fourthly, you can't even charge the phone or device when it is being used: it just can't supply enough current to replace what is being used when you are using the phone, they are that bad!

My advice is stay away, save your money and try a cheaper competitor's product; you can't do any worse!

I'm off to try a cheap cable from Amazon, for £5 that will probably come tomorrow and maybe work better

23rd October 2022
Update, in response to the comments below.

If we are going to be pernickety about dates I ordered on the morning of the morning of 6th and received on 23rd. That's 17 days, not 13. Also the royal mail strikes were at the end of September, not in the period in question.

You don't understand regarding the comment about using the phone whilst charging. The cables charge the phone so slowly that they do not provide more current than the phone uses. As a result the battery level drops. I might as well not have it on charge.
There are a few replies commenting on this issue on this website.

23rd October... Again...

Still don't understand what the relevance of the postal strikes is in your comment. The postal strikes started at the end of September, after the order.... and after the cable had been delivered.

I purchased 2 cables and fast chargers. Both failed to work and are useless. One failed after 4 months but I didn’t get around to complaining until it just passed the 6 month warranty period, when the other cable failed. No help offered. Just a glib response saying the products only have a 6 month warranty. Terrible problems with the original delivery too. I will never ever buy anything again from this company.

Just to clarify, one cable failed at 4 months age. The second cable failed a week or two after the 6 month warranty ended, which was when I contacted The Last Cable - they were not interested in the fact that both cables failed within a few months. It says a lot that there is only a 6 month guarantee. Most cables last for years. My cables didn’t achieve a basic fitness for purpose, from a company offering a very short guarantee on a product they don’t seem to have much faith in.

An absolutely brilliant product which we have bought multiple times both for use both in the home and as presents. Delivery has always been prompt, and the products arrived well packaged. The only time we have ever had an issue (magnet popped out of the casing) the issue was dealt with efficiently and very pleasantly. It is great to find a company who really do stand by their merchandise. Will be buying again!

My cable's magnet somehow came out of the socket. They immediately dispatched a replacement along with a free set of plug in heads.

The Last cable is an inventive solution for charging your devices.
The company provides a good service.

Amazing product and customer service!! I ordered the family pack, we all have a cable each and every device in the house now has its own charging head. I can't wait to throw away all the old cables that we have in the house!

I live in Greece and I ordered one set of cables from you and I am very happy with them. They do what they have to do. One of the cables was not working, but after an email, with your company, I got some solutions and it worked out, t was working again. Thanks for this wonderful product and the very good service.

EDIT 3, The Final Cut!

The standard USB C cable I bought for £3 from a competitor has just failed after 16 months of sterling service. I used it to replace LastCable's dismal product which lasted about 16 days.
I also note that Statik cables now seem to be promoted heavily online and that they, plus the marketing are remarkably similar, as are the reviews here on Trustpilot.
Be careful out there!

EDIT 2, Re' Verification.

To my utter amazement Last Cable has requested that Trustpilot "verify" my review, presumably in the hope that, despite them making it very clear in their response that they know both myself, my order and that there are problems with the kit, I might not be able/willing to do so, and thus my review would be taken down.

"Underhand" is not an inappropriate description of this.

Also note that, less than a month after delivery, one of the two cables is now showing every sign of an internal open circuit!

In precis,
8 items in my kit, 1 item faulty on delivery, and 1 major component faulty within a few weeks.
I do not have high expectations of the rest of the items.

EDIT 1, Re' Last Cable's response.

The Last Cable would do well to monitor and respond to their emails as diligently as they seem to monitor their Trustpilot reviews!
In isolation a long delivery time, whether or not it's in the Ts & Cs, isn't a problem.
In isolation a faulty connector shouldn't be a problem.
A slow and seemingly very obstructive Customer Service procedure and representatives who do not read/understand detailed descriptions of the fault and how it was diagnosed is a serious problem.
The fact that I, and others have only been offered constructive solutions to our complaints AFTER leaving a poor review here is a disgrace!

As for the alleged "unviewable video", The Last Cable's suggestion that I need to use a SUBSCRIPTION app to send a simple MP4 file, that's just ludicrous.

Bear in mind that this is all over a small item, cost price to the company little more than pennies.

I stand by my review, and it's headline, this is the worst customer experience other than with energy suppliers that I have had in decades.

The Last Cable, within 24hrs of this review being posted, have asked me what I would like from them, presumably in the hope that I will soften the review.
The answer is NOTHING, if I never hear from them, or of them again, it will be too soon.

MY INITIAL REVIEW
Having been unwise enough to fall for the marketing blurb, I ordered a 2Mtr 2cable kit at what has turned out to be an entirely unjustified sky high price (2.5 times the price of the competition!).

Despite this premium pricing, the kit took over a week to arrive, and when it did so one of the two USB C connectors did not provide reliable connection, the circuit kept on breaking & remaking.
This, in itself, at the price point is unacceptable, but The Last Cable proceeded to add insult to injury by responding to my email on the subject with a pro forma trouble shooting list, all of which I had already carried out and had told them so in my email.

This has resulted in an exchange of nine more emails with The Last Cable's replies taking ever more time and culminating in me sending a video of the fault in (in)action which they now claim is impossible to view despite it being an entirely standard MP4 file!
It appears to me that the Customer Service is geared to be as obstructive as possible in the hope that I, among many others will go away leaving no impact on what has to be a HUGE profit margin.

And it's worked, I bought another connector from the competition (delivery 2 days) and it works perfectly.

Buying from The Last Cable has turned out to be a very expensive and frustrating MISTAKE.

I have ordered a few different cables from The Last Cable, and I love them. Unfortunately one of the cables came apart at the charging end with the magnetic end separating from the cable. I contacted The Last Cable, and they were amazing. Even though my last order was more than 6 months ago, they are still replacing the cable. The staff were very welcoming and easy to deal with. I highly recommend their cables and will continue to support the company.

It doesn’t get any simpler than this, I have just plugged in all the little magnetic adapters to all of my devices and the one cable can be swapped over to which ever appliance needs to be charged. Excellent product and very good Customer Service, it’s a total no brainier 👏👏👏👏