Thelightingcentre Opiniones 

489
•
TrustScore: 2.5 sobre 5

2,6

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Purchased a Chandelier earlier this month . It was very cheap and plastic like (advertised as crystal) . It turned out to be defective as the parts didn't hold together. It was dangling from wire as e... Ver más

Valorada con 1 estrellas sobre 5

My order said 2-3 days delivery, after a week status was shown as processing. Then status turned to refund but looking at my credit card a second purchase has gone through. Live chat has no response... Ver más

Valorada con 2 estrellas sobre 5

Instructions for assembly included with invoice were for an entirely different product - an electric lamp rather than the fan we ordered. Putting the fan together without instructions not easy. Screw... Ver más

Valorada con 5 estrellas sobre 5

Looking to buy some Dulux satinwood for internal woodwork. Did a search for best price and The Lighting Center came out by far the best for the 2.5l tin I was after. Free postage, very quick delivery... Ver más

Información sobre la empresa

  1. Tienda de iluminación

Escrito por la empresa

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Información de contacto

2,6

Malo

TrustScore: 2.5 sobre 5

489 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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2,6

Todas las opiniones

(489)

117 opiniones en los últimos 12 meses

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Valorada con 3 estrellas sobre 5

Satisfactory product, but ineffective packaging.

The light bulbs arrived within the estimated delivery time, and I am happy with the products themselves. However, I wasn't too impressed by the packaging. Although the items had been protected inside to an extent by means of a layer of bubble wrap before being placed in a plastic bag for dispatch, when the package arrived it was very wet. On retrieving the bulbs I discovered that the individual cardboard boxes were also damp and misshapen. Fortunately, the bulbs themselves are okay. I would recommend that you switch to using more effective packaging to afford more protection against the elements.

10 de noviembre de 2025
Valorada con 1 estrellas sobre 5

Dreadful service - dont waste your money

Like many other reviewers.. I placed the order, no further communication, item not received 2 weeks late, not responding to calls, email, online chat...
Look elsewhere .
They don't deserve your money

26 de octubre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

I ordered a vintage brass pendent with…

I ordered a vintage brass pendent with chain when it arrived it's more like gun metal grey completely different colour, to return it I have to pay a courier & a handling charge of about £10 as the goods were £25.45 there seems no point returning it. I've since ordered one from elsewhere & it's a very good match

3 de noviembre de 2025
Valorada con 1 estrellas sobre 5

poor service

ordered monday arrived saturday,not good value when postage cost more than the bulbs.Rubbish,will not do any further orders with you.

8 de noviembre de 2025
Valorada con 1 estrellas sobre 5

unable to contact the company regarding…

unable to contact the company regarding delivery of item ordered over a week ago, only via chat which is clear AI generated - having seen a previous review seeing that phone lines are down two weeks ago wish I had seen the review earlier would not recommend.

30 de octubre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Lampshade hasn't arrived and no way of getting in touch.

I was please to find the quite unusual lampshade I needed on their website. However having ordered and paid £126.36 it still hasn't arrived. That was 12 days ago. The order confirmation said 2-3 days. I've tried calling - there's a recording saying technical issues so not able to receive calls. They haven't replied to my emails either. Hopefully it shows up or I'll have to try to get refunded. Wish I hadn't ordered with them. UPDATE - still no shade and I'm having to go through the tedious process of trying to get the money refunded to my card from the cc company. I'd say this company is a scam. Regret not checking on Trust Pilot before ordering.

5 de octubre de 2025
Valorada con 1 estrellas sobre 5

A fitting was broken in the box and I…

A fitting was broken in the box and I emailed within minutes of delivery 3 weeks ago, my emails are being ignored and they do not answer the phone at all . The recorded message says due to technical issues the phone cannot be answered and that’s been like that for 3 weeks !Terrible service

19 de septiembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Poor

I've been sent a copy of my invoice, I've been sent this link to write a review. I HAVEN'T been sent the item I paid for. I've tried phoning - you get a recorded message saying they can't take calls. I've emailed - I'm waiting for a reply. I've spoken to the chat bot - it says my item will be dispatched today. I wait with baited breath.....

6 de octubre de 2025
Valorada con 2 estrellas sobre 5

Disappointed

I received an emailed order confirmation, and invoice, on 2/10/25. Was told 2 to 3 working days for delivery, and that I would get a message once item despatched.
It's now 10/10/25 and I've heard nothing and received nothing.

2 de octubre de 2025
Valorada con 1 estrellas sobre 5

Avoid like the plague !!! They don’t answer telephone calls nor…

They don’t answer telephone calls nor does the chat bot respond and despite sending numerous emails, my order still has not been completed! I’ve been left with one square and one round lampshade - both useless to me!! I also gave them one last chance to respond before I took to this review. Still nothing!! You’d have thought that might have stirred sort of action - but no!!!
I only wish I’d looked at previous reviews before I placed my order otherwise I’d have avoided this company like the plague! It also seems like in some shape or form , affiliated to the Lancashire Electric Lamp Co as they were the ones who dispatched the wrong order - they too have ‘technical issues’ with their phone lines!! Head for the hills folks!!!

22 de septiembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Most likely a Fraudulent company

Most likely a Fraudulent company. Placed my order in August and still not received. No response to calls or emails. I'm now having to contact my credit card company to get a refund.
When you google their address it looks like a building that was condemned in the 60's. I wish i had done my research before.
The worst online experience ever.

19 de septiembre de 2025
Opinión espontánea
Valorada con 2 estrellas sobre 5

One of the goods I received was faulty…

One of the goods I received was faulty and because I I was was installed straight away I was outside the three days to complain by letter which I think is ridiculous time frame I then had to pay for another one.
From a very unsatisfied customer.

3 de septiembre de 2025
Valorada con 1 estrellas sobre 5

BUYER BEWARE.

BUYER BEWARE.

Wish I’d read these reviews before ordering!!

Was SO excited to find this company stocked a replacement for an existing light we have broken. I ordered 2. Something else entirely turned up.

Then: tumbleweeds.

The phone is down due to ‘technical issues’. Reading reviews of how long this has been the case I highly doubt accidental, or being fixed.

Chat goes ignored.
Ditto reaching out through social.

Wouldn’t be surprised if all positive reviews are plants and the company is a front to off surplus stock by selling something and delivering something else.

Losing hope I’ll ever get my lights, or see my money again.

Very sad.

1 de septiembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Be wary - would absolutely not recommend this company

Be wary. I could kick myself for not looking at the reviews for this company before purchasing. I also can’t remember ever leaving a 1star review for any company. Our experience was based on neither of the products we purchased working, despite being pricey. Both faulty. When lights arrived a box had been opened with missing parts. They don’t answer the phone, their Chat facility doesn’t work and whilst via email they “eventually” acknowledged their responsibilities and sent a returns label, they then didn’t communicate at all. Had to make a credit card chargeback claim to obtain refund - no push back from credit card provider as had kept copies of everything so please ensure if you do ignore this review, that you pay be credit card if over £100 and retain all correspondence and proof of your actions to attempt to resolve as will be the only way I suspect you will receive a refund despite your statutory rights.

15 de agosto de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Returned a item for exchange as per the…

Returned a item for exchange as per the messenger online chat. Returned and had signed for and tracked. Checked delivery and have had returned.
Tried to call and number not working. Sent two emails and still no response 2weeks after receiving return. Tried online chat again and no joy.

28 de agosto de 2025
Opinión espontánea

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