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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I am very disappointed with this company. I ordered two products by mistake and immediately sent a message asking to cancel the order. The next day, I was informed that the order had already been pack... Ver más

Valorada con 5 estrellas sobre 5

I haven’t found you before but I’m glad I did . Good quality goods at reasonable prices and that’s what we all need these days Limited budgets are difficult and I have to be careful like so many other... Ver más

Valorada con 1 estrellas sobre 5

I would give a zero if I could! I’ve been using this company for a long time - a loyal customer and I’ve probably spend thousands of pounds on my haircare. I placed an order online in Februa... Ver más

Valorada con 5 estrellas sobre 5

Great offers, specials & cash back are regularly offered by LTL. I have ordered multiple times & been highly satisfied.They offer many brands & products to suit all hair types & colours.

Información sobre la empresa

  1. Tienda de productos capilares

Escrito por la empresa

Founded by award-winning London salon group Live True London, the LTL Shop was created to bring our clients professional hair care at an unbeatable price. With product knowledge gained through ten years of salon experience, we want to offer you the best hair care for salon quality hair at home.


Información de contacto

3,0

Medio

TrustScore: 3 sobre 5

295 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 1% de las opiniones negativas

Suele responder en menos de 1 semana

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3,0

Todas las opiniones

(295)

173 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

AVOID!!!

AVOID!!!! The worst company I have ever dealt with. I order shampoo and conditioner and didn't receive them. I contacted them only to be advised that they had stock issues and would send the items out when they had stock. I cancelled the order as a result ... or thought I did! Despite agreeing to cancel my order and process my refund they went ahead and sent the items two weeks later and didn't refund me. After many emails back and forth they sent me a returns label to return the items. I have returned them and have proof of delivery back to them via DPD using the tracking details for the delivery THEY ARRANGED. They are now claiming they haven't received the items and keep referring to the tracking details for the delivery of the items to me and not the tracking details of the return. I have now had to contact my bank to raise a chargeback claim as it's been over a month since I cancelled my order and I still haven't received a refund.

I've only given one star as zero stars was not an option. Worst customer service I've ever came across.

3 de junio de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Shocking website

Shocking website, misleading info on website. Do not buy! No contact on order which is 7 weeks late after emailing nultiple times.

13 de abril de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

LTL offers great deals

LTL offers great deals - I got the balayage one months ago and saw it was available again so I purchased. Easy booking over email to redeem the voucher.

27 de mayo de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

AVOID

Avoid, customer service is shocking.
Took 3 weeks to dispatch my order and weren’t replying to emails.
They finally replied to say they would cancel my order and issue refund (i ordered from elsewhere).
Order then arrived weeks later even though they said they had cancelled.
Now won’t answer emails about refund or return.
I have gone weeks of unanswered emails, website looks legit but not worth it for saving an extra few pounds!

9 de abril de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

This company is a scam

This company is a scam. Do not order!! They took my money, no updates received. Waited several weeks and then asked for a cancellation. Almost two weeks later, no refund has been issued. I’ve reported them to my bank and will be reporting them further

18 de mayo de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Scam

Scam. I paid for the subscription and never received the product. I contacted the seller a few times and they promised to cancel my subscription and refund my money but not heard from anyone for 2 weeks now. No reply to my emails. Do not buy anything from this shop!!!

22 de abril de 2026
Opinión espontánea

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