I am very disappointed with this company. I ordered two products by mistake and immediately sent a message asking to cancel the order. The next day, I was informed that the order had already been pack... Ver más
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Consulta las opiniones de los clientes
I haven’t found you before but I’m glad I did . Good quality goods at reasonable prices and that’s what we all need these days Limited budgets are difficult and I have to be careful like so many other... Ver más
I would give a zero if I could! I’ve been using this company for a long time - a loyal customer and I’ve probably spend thousands of pounds on my haircare. I placed an order online in Februa... Ver más
Great offers, specials & cash back are regularly offered by LTL. I have ordered multiple times & been highly satisfied.They offer many brands & products to suit all hair types & colours.
Información sobre la empresa
Escrito por la empresa
Founded by award-winning London salon group Live True London, the LTL Shop was created to bring our clients professional hair care at an unbeatable price. With product knowledge gained through ten years of salon experience, we want to offer you the best hair care for salon quality hair at home.
Información de contacto
18 Soho Square, W1D 3QL, London, Reino Unido
- contact@theltlshop.com
- theltlshop.com
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 1% de las opiniones negativas
Suele responder en menos de 1 semana
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Great prices and choices
Great prices and choices. Always gets delivered, sometimes a bit longer than thought, but never let down
AVOID!!!
AVOID!!!! The worst company I have ever dealt with. I order shampoo and conditioner and didn't receive them. I contacted them only to be advised that they had stock issues and would send the items out when they had stock. I cancelled the order as a result ... or thought I did! Despite agreeing to cancel my order and process my refund they went ahead and sent the items two weeks later and didn't refund me. After many emails back and forth they sent me a returns label to return the items. I have returned them and have proof of delivery back to them via DPD using the tracking details for the delivery THEY ARRANGED. They are now claiming they haven't received the items and keep referring to the tracking details for the delivery of the items to me and not the tracking details of the return. I have now had to contact my bank to raise a chargeback claim as it's been over a month since I cancelled my order and I still haven't received a refund.
I've only given one star as zero stars was not an option. Worst customer service I've ever came across.
Great range of products at good prices
Extremely easy website to navigate and find products you are looking for. Excellent speedy delivery and products are some of the best value products on the market
Excellent service
Excellent service, fast delivery, easy to use.
Such a great site with plenty of…
Such a great site with plenty of options and deals, the pricing is excellent and they offer lots of great discounts!
Shocking website
Shocking website, misleading info on website. Do not buy! No contact on order which is 7 weeks late after emailing nultiple times.
Reliable, competitively priced and packaged securely,
Always reliable with their delivery and items come intact and well packaged. The products are priced competitively. Would recommend.
Excellent products at a great price
LTL offers great deals
LTL offers great deals - I got the balayage one months ago and saw it was available again so I purchased. Easy booking over email to redeem the voucher.
AVOID
Avoid, customer service is shocking.
Took 3 weeks to dispatch my order and weren’t replying to emails.
They finally replied to say they would cancel my order and issue refund (i ordered from elsewhere).
Order then arrived weeks later even though they said they had cancelled.
Now won’t answer emails about refund or return.
I have gone weeks of unanswered emails, website looks legit but not worth it for saving an extra few pounds!
This is the second time I have ordered…
This is the second time I have ordered from LTL Shop, the products are the best and price is cheaper than any where else, fast and free delivery
Brilliant products at a good price…
Brilliant products at a good price quick delivery and packaged well highly recommended
Competitive Pricing
I don’t order often but having checked around you prices have been the most competitive so you have received my business.
I use redken for blond hair
I use redken for blond hair
From first use omg i dont believe
My hair now so much better
High recommend
I will remain faithful forever
This company is a scam
This company is a scam. Do not order!! They took my money, no updates received. Waited several weeks and then asked for a cancellation. Almost two weeks later, no refund has been issued. I’ve reported them to my bank and will be reporting them further
Scam
Scam. I paid for the subscription and never received the product. I contacted the seller a few times and they promised to cancel my subscription and refund my money but not heard from anyone for 2 weeks now. No reply to my emails. Do not buy anything from this shop!!!
Poor communication
Poor communication, products never received neither was the refund I asked for
Don’t buy from this company
Don’t buy from this company, no email sent, no order number and no response from them, Be warned this company has no idea how to treat customers.
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