Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I purchased a Prada gilet from their website, after 3 days of placing the order I didn't receive any updates of dispatch confirmation. After emailing them multiple times, they finally responded, sayin... Ver más

La empresa ha respondido

Valorada con 3 estrellas sobre 5

Great price. Cheaper than any other site. Notified of delay in delivery with a 10 percent discount for the Inconvenience. Only downside was they sent the top without ny wrapping at all besides in the... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

Ordered a jacket, but unfortunately not in stock. Dan very helpful and fully refunded me quickly. Also offered alternative jackets in stock. Would definitely recommend and will be back again. Very... Ver más

Valorada con 1 estrellas sobre 5

Do not use SCAMMERS PLEASE SOMEONE HELP ME, I WILL BE SUING THE DIRECTORS OF THE LTD COMPANY. Orders a pair of £400 shoes paid in full said I should receive within 1-3 working days it’s been nearl... Ver más

Información sobre la empresa

  1. Tienda de ropa para hombres
  2. Tienda de ropa
  3. Tienda de alta costura
  4. Tienda de accesorios de moda
  5. Tienda de bolsos de mano
  6. Zapatería

Escrito por la empresa

Men's and women's designer clothing, footwear and accessories.


Información de contacto

2,0

Malo

TrustScore: 2 sobre 5

319 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No ha contestado las opiniones negativas

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 3 estrellas sobre 5

Palm angels x missoni too

Great price. Cheaper than any other site. Notified of delay in delivery with a 10 percent discount for the Inconvenience. Only downside was they sent the top without ny wrapping at all besides in the courier bag. Bag was posted through letterbox. It was also ripped. For a item worth near £360.00 it was very poorly packed and delivered. When notified them of it there explanation was margins are short so therefore can't use boxes etc to post out. Found that a bit unprofessional on there part. I've recieved items less than a pound packed better.

17 de octubre de 2021
Logotipo de The Luxurious Shop

Respuesta de The Luxurious Shop

Hi Saeed,

We appreciate your feedback! As we explained to you, in order to bring you that great price that is cheaper than any other site, it means that we don't use boxes for certain products. The item was not damaged in any way and items have never been damaged when delivered like this. Unfortunately we do not control how DHL deliver parcels so there is nothing we can do about it being posted through your letterbox.

We hope to see you shopping with us again soon and if there is anything we can ever help with please feel free to reach out and we will be happy to help.

Kind Regards,
The Luxurious Shop

Valorada con 5 estrellas sobre 5

Outstanding

Outstanding, both items arrived within couple working days. Great quality and excellent customer service, responded very quick to my enquiry.

Will be shopping here again!

21 de septiembre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Highly recommend!!

Highly recommend shopping from here! Very professional service with great customer service! They also had a massive range of products and very quick delivery. 5 ⭐️!!

9 de septiembre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great company with great service and…

Great company with great service and fast delivery this is my 3rd purchase now and is my go to supplier of brands I wear, the communication is excellent delivery on time with DHL
Can’t speak highly enough about them

9 de septiembre de 2021
Opinión espontánea
Valorada con 1 estrellas sobre 5

Bad Customer Service

This was my first time ordering from this store. I have to say I wish I went with my gut. Firstly took very long to send the item and the day they said they would eventually sent it out they claimed that their courier forgot the parcel in the warehouse. Then when I revived my parcel 8 days later they gave me the wrong size. I wanted them to send me the right one but when I went on the website the shoe I ordered in the size I originally wanted was out of stock. They wasn’t very apologetic. They only offered my 10% off my first order when the item was late but nothing was further honoured to me when I received my parcel when it was the wrong size. Very disappointing. Never ordering from here again. Went to farfetch straight away and obviously was very pleased.

7 de septiembre de 2021
Logotipo de The Luxurious Shop

Respuesta de The Luxurious Shop

Hello,

We are very sorry to hear you did not enjoy you first experience shopping with us and that it was not up to our usual high standards. We ship hundreds of orders daily with no issues and unfortunately this was just a genuine error from the courier so we apologise again on behalf of them for this.

It is a shame to hear that you will not be shopping with us again so we can show you how good our services usually are. We have increased your discount code for you should you wish to.

If we can help any further please contact us at info@theluxuriousshop.com.

Regards,
The Luxurious Shop

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.

Más información sobre otros tipos de reseñas.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más