The Mad Hatter of Durham Opiniones 

222
•
TrustScore: 5 sobre 5

4,8

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

After receiving the wrong sized hat, the service from Mad Hatter was exceptional: The hat was replaced almost immediately, and the postage to return the wrong hat was also reimbursed without delay. M... Ver más

Valorada con 5 estrellas sobre 5

Absolute legends and an awesome hat. Their silk lined beanies are waaaay better value for money than a lot of other companies so huge love for that. Shipping was a little slow so just order ahead if y... Ver más

Valorada con 4 estrellas sobre 5

Very impressed with my Mad Hatter purchases. They are of extremely good quality. One fault is I often find them to be out of stock of my chosen colour and you need to be wary of the sizing. Myself an... Ver más

Valorada con 5 estrellas sobre 5

I have a growing collection of hats from the mad hatter and the quality is outstanding they wash so well and retain the shape brilliantly . the range of styles are very good and massive selection of... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de sombreros

Escrito por la empresa

We sell Quality Branded Hats & Accessories for all Occasions and Seasons


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

222 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(222)

35 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Quick delivery

Quick delivery, beautiful packaging. Gorgeous hat with superior quality.

18 de noviembre de 2023
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Respuesta de The Mad Hatter of Durham

Thank you so much 🌷

Alex

Valorada con 5 estrellas sobre 5

Quick delivery

Quick delivery . Beautiful hats and scarves. Thank you

14 de noviembre de 2023
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Respuesta de The Mad Hatter of Durham

I am glad you like them , thank you so much 🌷

Alex

Valorada con 5 estrellas sobre 5

Quick service easy to use

Quick service easy to use . I love mad hatter purchases well made feel beautiful and supporting local business

7 de noviembre de 2023
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Respuesta de The Mad Hatter of Durham

Thank you , supporting local is definitely the way to go at the moment! I really appreciate it 🌷

Alex

Valorada con 5 estrellas sobre 5

Only the best service

Only the best service, always received promptly and if I’ve had any queries always respond positively and promptly.
Amazing all round 🩷

12 de noviembre de 2023
Opinión espontánea
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Respuesta de The Mad Hatter of Durham

Thank you so much 😊

Alex

Valorada con 5 estrellas sobre 5

Great stuff

Bought gifts from here many times now. Great hats and fast delivery. Highly recommend.

10 de noviembre de 2023
Opinión espontánea
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Respuesta de The Mad Hatter of Durham

Thank you so much 😊

Alex x

Valorada con 5 estrellas sobre 5

For something special

Beautiful hat bought for a Christmas present added a gift box which was lovely a great quality made product and very speedy delivery will definitely be using this company in the future so glad I found you Mad Hatter of Durham

5 de noviembre de 2023
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Respuesta de The Mad Hatter of Durham

I hope you had a wonderful Christmas, thank you for your review.

Alex

Valorada con 5 estrellas sobre 5

Great service

Great service. Very quick delivery. Packaging beautiful. Excited to give this as a gift for Christmas

5 de noviembre de 2023
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Respuesta de The Mad Hatter of Durham

Thank you Sarah , I hope they like it ! Please spread the word x

Alex 🌿

Valorada con 1 estrellas sobre 5

I was asked to write a review on here…

I was asked to write a review on here after my delivery was not received and I based that review on the fact that the parcel was not received and not left in a safe place and no safe place was agreed as per royal mail website. This was not a cheap item and I expected this to be delivered to the correct property and for the money I paid signed for service. I have since had very negative conversations with an Alex who has basically tried to blame me for this item not being delivered safely. The first review was based on that simple fact and the response is very unprofessional and now this review is based on that bad service. I just want my goods I have paid for to be delivered to the recipient. I have now asked for a refund because I have no confidence in their service.

11 de noviembre de 2023
Opinión espontánea
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Respuesta de The Mad Hatter of Durham

The item was delivered, and the photo was provided by the Royal Mail service you asked for when ordering your item , you paid for tracked , and got tracked to a other address , not at any time did you contact me to ask for another service , and of course if it’s been stole from a safe area where the Royal Mail has delivered ( not me personally) , we will refund and I’ve never distributed this at any point , in 9 years of trading I’ve never had any parcels stolen from customers property , very bizarre indeed , but I am not familiar with that area , refund has now been processed, so might take 7 working days !

Valorada con 5 estrellas sobre 5

Great business

Incorrect hat delivered. Resolved immediately, correct hat sent dispatched that day.
Communications excellent.
Would buy again from them.

19 de octubre de 2023
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Respuesta de The Mad Hatter of Durham

Thank you 🙏

Valorada con 5 estrellas sobre 5

Great quality

Second time ordering from MH.
Great quality, very quick delivery. I paid extra for the gift box which is definitely worth it if buying for a gift.
I still have my original hat for over 10years now, just goes to show the excellent quality they provide. One of my favourite online hat shop!
Well worth 5 stars

28 de octubre de 2023
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Respuesta de The Mad Hatter of Durham

Thank you 🙏

Valorada con 4 estrellas sobre 5

Watch out for gift box addition to order

Website easy to use and found the hat I wanted to order quickly.
A gift box at £3.99 is automatically added to the order so please make sure that if you don't want one to remove. This caught me out and did not realise until I had placed the order. I messaged company to ask for it to be removed however did not see my message when I received an email to say order was being shipped following day. Replied to the email and left a message on the ansaphone and gift box was removed from my order and refund provided.
Super fast delivery - hat arrived within 48 hours of ordering.
Another fantastic hat - this is my second purchase.

26 de octubre de 2023
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Respuesta de The Mad Hatter of Durham

Thank you for great review.

Valorada con 5 estrellas sobre 5

Gorgeous!

Lovely hat and fast delivery. The wool is so soft and tactile. This’ll keep warm in the coldest of winter days whilst looking stylish too!

26 de octubre de 2023
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Respuesta de The Mad Hatter of Durham

I am over the moon you loved your hat!

Alex

Valorada con 5 estrellas sobre 5

Lovely hat

Lovely hat. Arrived the following day.
Very pleased with service.

13 de octubre de 2023
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Respuesta de The Mad Hatter of Durham

Thank you 🙏

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