After receiving the wrong sized hat, the service from Mad Hatter was exceptional: The hat was replaced almost immediately, and the postage to return the wrong hat was also reimbursed without delay. M... Ver más
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Consulta las opiniones de los clientes
Absolute legends and an awesome hat. Their silk lined beanies are waaaay better value for money than a lot of other companies so huge love for that. Shipping was a little slow so just order ahead if y... Ver más
Very impressed with my Mad Hatter purchases. They are of extremely good quality. One fault is I often find them to be out of stock of my chosen colour and you need to be wary of the sizing. Myself an... Ver más
I have a growing collection of hats from the mad hatter and the quality is outstanding they wash so well and retain the shape brilliantly . the range of styles are very good and massive selection of... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
We sell Quality Branded Hats & Accessories for all Occasions and Seasons
Información de contacto
21, Heathmeads, Pelton, Chester le street, DH2 1NA, Durham, Reino Unido
- 01913700346
- Sales@themadhatterofdurham.co.uk
- themadhatterofdurham.co.uk
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 100% de las opiniones negativas
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Quick delivery
Quick delivery, beautiful packaging. Gorgeous hat with superior quality.

Respuesta de The Mad Hatter of Durham

Respuesta de The Mad Hatter of Durham
Fantastic product and always fabulous…
Fantastic product and always fabulous service - thank you x

Respuesta de The Mad Hatter of Durham
Really happy with the new jumper!!
Really happy with the new jumper!!! Quality is fantastic as always and can not fault the service!!! Love all my mad hatter products!

Respuesta de The Mad Hatter of Durham
Quick service easy to use
Quick service easy to use . I love mad hatter purchases well made feel beautiful and supporting local business

Respuesta de The Mad Hatter of Durham
Only the best service
Only the best service, always received promptly and if I’ve had any queries always respond positively and promptly.
Amazing all round 🩷

Respuesta de The Mad Hatter of Durham
Lovely selection of hats & quickly…
Lovely selection of hats & quickly delivered.

Respuesta de The Mad Hatter of Durham
Fantastic product & brilliant service
Fantastic product & brilliant service! 5 stars!

Respuesta de The Mad Hatter of Durham
Great stuff
Bought gifts from here many times now. Great hats and fast delivery. Highly recommend.

Respuesta de The Mad Hatter of Durham
For something special
Beautiful hat bought for a Christmas present added a gift box which was lovely a great quality made product and very speedy delivery will definitely be using this company in the future so glad I found you Mad Hatter of Durham

Respuesta de The Mad Hatter of Durham
Great service
Great service. Very quick delivery. Packaging beautiful. Excited to give this as a gift for Christmas

Respuesta de The Mad Hatter of Durham
I was asked to write a review on here…
I was asked to write a review on here after my delivery was not received and I based that review on the fact that the parcel was not received and not left in a safe place and no safe place was agreed as per royal mail website. This was not a cheap item and I expected this to be delivered to the correct property and for the money I paid signed for service. I have since had very negative conversations with an Alex who has basically tried to blame me for this item not being delivered safely. The first review was based on that simple fact and the response is very unprofessional and now this review is based on that bad service. I just want my goods I have paid for to be delivered to the recipient. I have now asked for a refund because I have no confidence in their service.

Respuesta de The Mad Hatter of Durham

Respuesta de The Mad Hatter of Durham
Loved the spare pompoms I just need to…
Loved the spare pompoms I just need to get them in red

Respuesta de The Mad Hatter of Durham
Great business
Incorrect hat delivered. Resolved immediately, correct hat sent dispatched that day.
Communications excellent.
Would buy again from them.

Respuesta de The Mad Hatter of Durham
Great quality
Second time ordering from MH.
Great quality, very quick delivery. I paid extra for the gift box which is definitely worth it if buying for a gift.
I still have my original hat for over 10years now, just goes to show the excellent quality they provide. One of my favourite online hat shop!
Well worth 5 stars

Respuesta de The Mad Hatter of Durham
Over the moon with my purchase
Over the moon with my purchase! Quality is fab and it looks gorgeous!

Respuesta de The Mad Hatter of Durham
Watch out for gift box addition to order
Website easy to use and found the hat I wanted to order quickly.
A gift box at £3.99 is automatically added to the order so please make sure that if you don't want one to remove. This caught me out and did not realise until I had placed the order. I messaged company to ask for it to be removed however did not see my message when I received an email to say order was being shipped following day. Replied to the email and left a message on the ansaphone and gift box was removed from my order and refund provided.
Super fast delivery - hat arrived within 48 hours of ordering.
Another fantastic hat - this is my second purchase.

Respuesta de The Mad Hatter of Durham
Gorgeous!
Lovely hat and fast delivery. The wool is so soft and tactile. This’ll keep warm in the coldest of winter days whilst looking stylish too!

Respuesta de The Mad Hatter of Durham

Respuesta de The Mad Hatter of Durham
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