I had a defective probe and the company went out of their way to give me a 50% discount on my choice of replacement sticks, including the newest . I am satisfied.
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Consulta las opiniones de los clientes
I received my meatstick for my birthday in 2024 and it doesn't work anymore. Now it turns out that it was already in the store in 2022, so it is no longer under warranty. The stick, on the other hand,... Ver más
La empresa ha respondido
Wow!! Definitely deserves a 5 star rating in the cook alone! I recorded almost 500° temps over open flame and it didn’t falter! Meatstick as a company has been amazing to deal with!! The only slig... Ver más
La empresa ha respondido
This is my second Meat Stick. I literally wore out my first. Very dependable, accurate and I wouldn’t BBQ without out it. Almost perfect meals except when I don’t pay attention. Even the price is grea... Ver más
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Información sobre la empresa
Escrito por la empresa
At The MeatStick, we revolutionize the way you cook meat with our cutting-edge wireless meat thermometers. Our mission is to provide a seamless, stress-free cooking experience that allows you to enjoy every moment with your loved ones while ensuring your meats are cooked to perfection.
Información de contacto
2029 Verdugo Boulevard #191, 91020, Montrose, Estados Unidos
- support@themeatstick.com
- themeatstick.com
3,9
Muy bueno
156 opiniones
Ha contestado el 94% de las opiniones negativas
Suele responder en menos de 1 semana
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Respuesta de The MeatStick
We’ve got your back! Thanks for the great review.
Broke twice in less than a year
The stick stopped working twice in about 10 months. Both times, it got replaced under warranty, but it's still disappointing, as it obviously prevents me from using it for a few weeks each time. Now, I'm not confident that the third one will last very long and the warranty will expire soon...
4 de febrero de 2025
Respuesta de The MeatStick
We’re really sorry to hear about your experience and understand your frustration. While we’re glad our team was able to replace the unit under warranty, we know how inconvenient it is to be without your MeatStick. We take product reliability seriously, and your feedback is crucial to us. We’d love to assist you further and see if there’s anything we can do to help resolve the issue for you. Your satisfaction is important to us, and we’re here to support you.
Respuesta de The MeatStick
We're so glad to hear that you're experiencing 100% accuracy and top-notch performance with your MeatStick. Your satisfaction is our goal, and we’re happy it’s meeting your expectations!
I have owned one of the original…
I have owned one of the original MeatStick thermometer which was good. I recently purchased the MeatStick V, absolutely love it way more functional and battery life is phenomenal. I will be getting another, just wish they had the color rings for easy identification.
3 de febrero de 2025
Respuesta de The MeatStick
We're thrilled to hear that you're loving MeatStick V and its upgraded functionality and battery life. We appreciate your feedback on the color rings—it's a great suggestion, and we’ll definitely keep that in mind for future designs. Enjoy your MeatStick V!
Issue Easily & Quickly Resolved
I had an issue with my ChefX MeatStick and was able to have the problem assessed by the MS team who then sent me a replacement shortly after.
24 de enero de 2025
Respuesta de The MeatStick
Thank you for sharing your experience! We're so glad to hear that our team was able to quickly resolve the issue and get you a replacement. Your satisfaction is our top priority, and we appreciate your feedback! If you ever need any further assistance, don’t hesitate to reach out. Enjoy your MeatStick ChefX!
Great customer service!!
23 de enero de 2025
Respuesta de The MeatStick
Thank you so much for the kind words! We're thrilled to hear you had a great experience with our customer service. We’re always here to help! 😊
Junk
Junk, horrible customer service.. won't honor warranty.
Do not buy this.
30 de enero de 2025
Opinión espontánea
Respuesta de The MeatStick
We’re sorry to hear about your experience. Customer satisfaction is important to us, and we want to make this right. We’ve noticed your concern and will prioritize your case to find a resolution as quickly as possible.
I've had my meatsticks for a few years…
I've had my meatsticks for a few years and only used them a handful of times and 2 out of 3'stopped working. When I contacted customer service there was no phone number only emails to communicate with the company. I started my inquiry on October 4th 2024 and it took until the end of December to get an offer of 50 percent of a new meatsticks. Extremely poor customer service it took weeks in-between for emailed correspondence. Plus the fact I only used the product 4-5 times before they quit working....and yes I did the software updates.
5 de enero de 2025
Respuesta de The MeatStick
We’re sorry to hear about your experience. We strive to provide quality products and excellent customer service, and we regret that we didn’t meet your expectations. We’ve taken note of your concern and will prioritize your case to find a resolution as quickly as possible.
It took so long to get the replacement…
It took so long to get the replacement probe. And only used the initial probe a few times before it quit working properly.
30 de diciembre de 2024
Respuesta de The MeatStick
Thank you for your feedback, and we’re sorry to hear about the delay with your replacement probe and the initial issues. We understand how frustrating this must have been and truly appreciate your patience. We’re always working to improve our service, and we’re happy to have been able to provide a replacement. If there’s anything else we can do to ensure your experience is a great one moving forward, please don’t hesitate to reach out.
Respuesta de The MeatStick
Thank you so much for your kind words! We're thrilled to hear you love the product. Your recommendation means a lot to us!
Accurate
First Bluetooth thermometer and I couldn’t be happier! Was worried connection issues would throw off the accuracy of the internal temp. But that wasn’t the case. Super easy to set up and customer service has a quick response time.
3 de enero de 2025
Respuesta de The MeatStick
Thank you for the great feedback! We’re so glad to hear that your first Bluetooth thermometer experience has been a positive one. It’s wonderful to know the accuracy and easy setup exceeded your expectations. We appreciate you highlighting our customer service as well!
Simpelthen det ringeste og dyreste…
Simpelthen det ringeste og dyreste termometer jeg har haft.
De få gange jeg har haft held med at få det i gang har det taget 10-15 min.
I dag har jeg bøvlet med det igen uden held, app kan ikke finde termometer, det er så latterligt, suk.
App er desuden elendig 😞 jeg kan kun opfordre til at købe andet fabrikat.
24 de diciembre de 2024
Opinión espontánea
Respuesta de The MeatStick
Thank you for sharing your feedback. I’m truly sorry to hear about the challenges you’ve faced with your MeatStick. I completely understand how disappointing this experience must be.
After reviewing your account, it appears the MeatStick may have been damaged when it was exposed to temperatures beyond its maximum limit of 212°F (100°C) in March. Overheating can compromise the battery and electronics, potentially leading to the issues you’ve encountered. This limit is highlighted during the Quick Start Tutorial and through warnings in the app as the temperature approaches this threshold.
Unfortunately, as you’re located outside our service regions, we’re unable to provide direct assistance or repairs in your country. I sincerely regret the inconvenience this has caused and assure you that we value your feedback. It helps us identify ways to improve both our products and customer experience globally.
Fix Your App
The stick itself works great, the app however needs a lot of work. It's very clunky and not very reliable for connecting the device to your phone. It took way too long to pair it to my Samsung S22, so it's not like I had an old phone. Customer support was useless as they never responded to my request for help. I had to hard reset the device using a paperclip on the reset button many times to get it to finally connect to my phone. But I will once connected it's a pretty neat tool.
26 de noviembre de 2024
Respuesta de The MeatStick
Thank you for your honest feedback! We're glad to hear you find the MeatStick impressive once connected, but we're truly sorry for the trouble you faced with the app and customer support. Your experience is not what we aim for, and we’re working hard to improve the app’s connectivity and usability.
We’ll be reaching out to you directly to assist and ensure everything is working smoothly. Your experience is important to us, and we’re committed to making it right!
Meatstick is Not Awesome
Well, since I was a valued customer and already had a large bundle with a couple sticks, charger, and wifi bridge. Then on Thanksgiving Week, I get a happy gobble gobble to vip's and now $129 more and you won't keep losing connections! And you can go out and buy that Turkey Fryer Kit because now ur probably can be in the fryer! And...before I purchased, I sent an email to support at the meatstick, asking if this new probe is compatible with my over $300 investment!...but it took 9 days to get an answer!!! I didn't say minutes..so, since you can't adjust the holiday that much, I took a chance and ordered...and then...to my disbelief...all the OTHER products I ordered for my feast arrived...like Malcolm Reed's Rubs from OK..and in my mail to support at the meatstick, I further told them that why are they Including a Free Extender for V5 for Gibble-Gobble!! WTF.....don't forget I found out 9 days later that it wasn't compatible! Then the app needed updating, installed the stick after charging, but couldn't connect the base to wifi....totally ruined my cook...then days later, I receive a notification that my samsung note8 is a tad older android and needs location and permissions enabled where's newer version doesn't need it! You need meatstick red app! Ok, download it...and no V5 available, even if you enable location and on top preferences..
28 de noviembre de 2024
Respuesta de The MeatStick
Thank you for taking the time to share your detailed experience with us. I want to sincerely apologize for the challenges you faced, especially during an important cooking occasion like Thanksgiving. We deeply value your loyalty and regret that your experience didn’t meet expectations.
To address your concerns:
Response Time
I want to personally apologize for the 9-day delay in responding to your inquiry. During Thanksgiving week, we experienced an unexpected spike in support tickets, which significantly impacted our response times. While this isn’t an excuse, we’ve already taken steps to ensure better coverage during peak times in the future, so we can provide more timely assistance when you need it most.
Compatibility and Promotions
I understand your frustration with the compatibility confusion and the timing of promotions. Regarding the MeatStick V, I’m sorry for any misunderstanding. It has recently come to our attention that older Android devices, like your Note 8, require the MeatStick Red app for compatibility. While the app doesn’t currently display the V model in its interface, rest assured that the MeatStick V works with the Red app once permissions and location settings are enabled. We’re actively working to improve the visibility and communication around this.
As for the free extender promotion, we recognize how this may have felt unfair given the timing of your purchase. Your feedback has been noted and will help us refine how we communicate future promotions.
Technical Issues
I’m truly sorry for the technical challenges you faced, including connectivity issues and app updates. These experiences shouldn’t have disrupted your cooking, and we’re taking steps to improve setup clarity and ensure smoother experiences for all users moving forward.
Thank you for your patience and understanding. We’re committed to learning from this and delivering a better experience.
Service Help
I received the ordered MeatStick X promptly. The Meatstick would not connect to my MeatStick App which made it impossible to use with my pellet smoker. I wrote two requests for help and I have not heard back from your company. Very disappointed. I did research on my own found that my problem was a need to update my app with a Red program. Now it works. Would have been nice if the the MeatStick company would have told me how to fix my problem. The Meatstick X still does not charge my probes.
27 de noviembre de 2024
Respuesta de The MeatStick
Thank you for your feedback, and we’re sorry to hear about the issues you’ve experienced. We’re glad you were able to resolve the app connectivity, and we truly apologize for the lack of guidance upfront.
Our support team will be reaching out to troubleshoot the charging issue with your MeatStick X and ensure everything is working as it should. Please don’t hesitate to contact us directly if you need further assistance in the meantime.
Thank you for your patience, and we’re here to help!
Top thermometer I ever owned
Very high-quality and precise give you an estimated time for cooking the best. The thermometer I’ve ever owned.
29 de noviembre de 2024
Respuesta de The MeatStick
Thanks so much for the amazing feedback! We're thrilled you're loving the precision and quality—it’s all about making that perfect cook effortless and delicious!
Had a problem with the WiFi bridge I…
Had a problem with the WiFi bridge I purchased. Your customer service took care of everything with no problem.
27 de noviembre de 2024
Respuesta de The MeatStick
Thank you for sharing your experience! We're so glad our customer service team could help resolve the issue for you. If you ever need anything else, don't hesitate to reach out. Happy cooking!
Worked perfectly on my deep frying…
Worked perfectly on my deep frying thanksgiving turkey!!!
21 de noviembre de 2024
Respuesta de The MeatStick
Hi Andy! Thank you so much for your kind words. We’re thrilled to hear our product helped you nail that deep-fried Thanksgiving turkey! We appreciate your support and can’t wait to be part of more delicious moments in your kitchen or at the fryer!
Respuesta de The MeatStick
Thank you for your feedback! We're thrilled that you're impressed with the MeatStick's exceptional temperature capability. Here's to achieving new heights in precision cooking!
Your tech support is one of the worst I…
Your tech support is one of the worst I have seen. It took over 1 month and 9 emails to get a charger exchanged. The least email before you all shipped it you tried to upsell me to the most recent version at full price. The price quoted didn't reflect current prices, it was 30% higher. Really bad. I will not recommend your company for anything.
30 de octubre de 2024
Respuesta de The MeatStick
Thank you for sharing your feedback with us. We're truly sorry for the delay you experienced in getting your charger replaced—it certainly took longer than we’d like, and we appreciate your patience.
While we made an exception to replace your charger despite signs of water damage (which typically isn’t covered under warranty), we understand that the process felt frustrating. We also offered an upgrade to our latest probe at a discounted rate of 50%, although it was indeed a separate promotion from our 30% off sale price at that time. We strive to provide the best value to our customers and appreciate you taking the time to highlight areas where we can improve.
We hope you'll give us the chance to provide a better experience in the future, and please don't hesitate to reach out with any other concerns.
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