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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I had a defective probe and the company went out of their way to give me a 50% discount on my choice of replacement sticks, including the newest . I am satisfied.

Valorada con 1 estrellas sobre 5

I received my meatstick for my birthday in 2024 and it doesn't work anymore. Now it turns out that it was already in the store in 2022, so it is no longer under warranty. The stick, on the other hand,... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Wow!! Definitely deserves a 5 star rating in the cook alone! I recorded almost 500° temps over open flame and it didn’t falter! Meatstick as a company has been amazing to deal with!! The only slig... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

This is my second Meat Stick. I literally wore out my first. Very dependable, accurate and I wouldn’t BBQ without out it. Almost perfect meals except when I don’t pay attention. Even the price is grea... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de suministros de cocina
  2. Zona BBQ

Escrito por la empresa

At The MeatStick, we revolutionize the way you cook meat with our cutting-edge wireless meat thermometers. Our mission is to provide a seamless, stress-free cooking experience that allows you to enjoy every moment with your loved ones while ensuring your meats are cooked to perfection.


Información de contacto

3,9

Muy bueno

TrustScore: 4 sobre 5

156 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 94% de las opiniones negativas

Suele responder en menos de 1 semana

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5
Logotipo de The MeatStick

Respuesta de The MeatStick

Thanks for reaching out — we get how frustrating this kind of delay can feel.

Looking at your order, it was placed on April 24 and shipped out the same day. You selected the free shipping option, which can take up to 10 business days (though it often arrives sooner). Based on the tracking, your package is scheduled to arrive on May 5.

Let us know if it doesn’t show up by then — we’re here to help.

Valorada con 3 estrellas sobre 5

Customer service could be better

I was offered a 'discounted' price for a replacement Chef (stick only). However, it was the same price as Amazon, and basically the same price when I purchased the original stick. Additionally, I was offered a discount V and I was interested. After purchasing the Chef, I decided I wanted to buy a V, but was told that I could only use the discount on 1 stick. I purchased the Chef a day or 2 earlier and explained that it wasn't clear the discount didn't apply to the entire purchase. In comparision, Thermoworks is offering my a discount on a fan controller, their new RFX, a WiFi gateway, a free case, adapter kits, etc and will hold the price for 90 days. I forgot to mention that I requested a green stick, was told it was out of stock, then I requested a yellow or blue, but would accept another color, and was sent a grey stick, not yellow or blue.

28 de marzo de 2025
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Respuesta de The MeatStick

Thank you for taking the time to share your feedback.

We offered a discounted replacement after your Stick was overheated — this discount is intended specifically for a one-time replacement and does not apply to additional purchases. We understand the timing coincided with a separate promotion for MeatStick V, but we are unable to combine discounts beyond the original replacement offer.

Regarding the color selection, our records indicate that you requested yellow or black. If you received a different color and the Stick has not yet been used, we would be happy to arrange an exchange. Please feel free to contact our support team directly.

We always aim to provide great service and we’re sorry we fell short this time. Thank you again for your feedback, it helps us improve and serve you better in the future.

Valorada con 5 estrellas sobre 5

Excellent customer service and support

Excellent customer service and support

31 de marzo de 2025
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Respuesta de The MeatStick

Thank you so much! We're really glad to hear you had a great experience with our customer service and support. We're always here to help and make sure you get the most out of your MeatStick. Happy cooking!

Valorada con 5 estrellas sobre 5

Happy MeatStick customer!

Easy to order. Great product.

24 de marzo de 2025
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Respuesta de The MeatStick

Thanks for the kind words! We're glad to hear you had a smooth experience and are enjoying your MeatStick. Happy cooking!

Valorada con 1 estrellas sobre 5
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Respuesta de The MeatStick

Sorry to hear you're experiencing issues. If the MeatStick isn’t connecting or powering on, please ensure it’s fully charged and that your app is up to date. If the problem continues, our support team will be happy to assist you further.

Valorada con 5 estrellas sobre 5

Love the MeatStick

Love the MeatStick! Simple and easy to use. Accurate too!

17 de marzo de 2025
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Respuesta de The MeatStick

Thanks for the great feedback! We’re glad you’re loving the MeatStick and finding it simple, easy, and accurate. Happy cooking!

Valorada con 2 estrellas sobre 5

Fra begejstring til skuffelse

Fra begejstring til skuffelse – desværre

Jeg fik Meat Stick i gave og syntes i starten, det var et virkelig smart produkt. Det var fedt at slippe for ledninger og samtidig kunne måle temperaturen flere steder i kødet samt i grillkammeret. Jeg var meget begejstret.

Desværre blev glæden kortvarig. Allerede efter få grillninger fik jeg en advarsel om, at føleren var blevet for varm. Det var et lille stykke kød, og det var svært at placere hele termometeret korrekt i midten. Den grillning måtte derfor klares uden.

Jeg gav det en chance til, men kun et par grillninger senere kom der en ny advarsel – denne gang fordi yderdelen blev for varm. Og jeg vil selvfølgelig ikke undlade at brune min steg.

Nu står jeg tilbage med et defekt termometer, som desværre ikke har levet op til forventningerne. Jeg kommer ikke til at købe et nyt, og jeg ville nok ønske, at gavegiveren havde valgt noget andet – det er aldrig sjovt at give en gave, der ender med at skuffe.

2 stjerner, er nok en for meget. men den ene er for ideen til produktet

24 de marzo de 2025
Opinión espontánea
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Respuesta de The MeatStick

We're sorry to hear that your experience didn’t meet expectations. We appreciate your honest feedback and understand how frustrating it must be when a product doesn’t work as hoped. While we wish we could do more to help, we truly value your input and will keep working to improve. Thank you for sharing your thoughts.

Valorada con 5 estrellas sobre 5

I have the Chef X and the V

I have the Chef X and the V! I totally love the V with all the new upgrades. Definitely worth the money.

10 de marzo de 2025
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Respuesta de The MeatStick

Thanks for the great feedback! We're thrilled to hear you're loving the V and all the upgrades. We appreciate your support. Enjoy cooking!

Valorada con 1 estrellas sobre 5

Kunne man give minus stjerner

Kunne man give minus stjerner, så havde jeg gjort det. Dette her produkt er stort set det samme som at stjæle fra folk. Det er det ringeste og dårligste på markede. Har haft byttet det ved jule tid da proben ikke kunne oprette forbindelsen. Jeg fik en ny, er brugt 1 gang efterfølgende, nu er problemet der igen. Kan absolut ikke anbefale dette her, giv de 900 kr til en hjemløs i stedet hvis du overvejer at investere i dette her. Det er nul værd. Den skal sendes ind igen, så mangler jeg bare en gang mere og jeg kan få pengende tilbage.

19 de marzo de 2025
Opinión espontánea
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Respuesta de The MeatStick

We're really sorry to hear about your experience, and we understand your frustration. We strive to provide quality products, and it’s disappointing that you’ve had issues with the probe. We would like to make things right for you, so please contact our support team directly, and we’ll do our best to resolve this situation. Thank you for your feedback, and we apologize for any inconvenience caused.

Valorada con 5 estrellas sobre 5

Love the product.

Love the product.

4 de marzo de 2025
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Respuesta de The MeatStick

Thank you for the great feedback! We're so glad to hear you're loving the product. Enjoy your cooking!

Valorada con 5 estrellas sobre 5

Awesome products from an awesome company

Awesome products from an awesome company

25 de febrero de 2025
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Respuesta de The MeatStick

Thank you for the kind words! We're thrilled to hear you're enjoying MeatStick. We appreciate your support and look forward to helping you create more great meals!

Valorada con 5 estrellas sobre 5

Meatstick makes the perfect steak

Used the MeatStick to Griddle a perfect Medium Filet for my wife on Valentines Day.

14 de febrero de 2025
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Respuesta de The MeatStick

Thank you for sharing your experience. We're pleased to hear that MeatStick helped you achieve the perfect medium filet for your Valentine's Day celebration. Enjoy your cooking and happy grilling!

Valorada con 4 estrellas sobre 5

the help was kindly clear and hhonest.

the help was kindly clear and honest. after several questions sent said said have just got new delivered. due to a mistake in the stick. happy to do business with such a company. no nonsense. top company.

27 de febrero de 2025
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Respuesta de The MeatStick

Thank you for your kind words! Glad we could get you sorted—enjoy your MeatStick!

Valorada con 5 estrellas sobre 5

MeatStick 4

My problem was taken care of quickly and very politely. Their warranty is good.

26 de febrero de 2025
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Respuesta de The MeatStick

Glad to hear you had a great experience! We stand by our warranty and our customers. Enjoy your MeatStick!

Valorada con 1 estrellas sobre 5

DO NOT BUY

DO NOT BUY – Terrible Product and Customer Service

I strongly advise against purchasing The Meat Stick. There are so many better options out there. From the start, I had nothing but problems with this product. I’ve exchanged probably 30 emails with tech support, going through endless troubleshooting steps—"Try this, try that,"—only for them to keep requesting more pictures and more explanations. I spent countless hours just trying to get a simple exchange after spending nearly $200.

I may not be the most tech-savvy person, but I used to build computers. I also have a master’s degree in education, so I’m more than capable of following instructions. Yet, they repeatedly made it seem like I was doing something wrong rather than acknowledging that the product itself was faulty. The thermometer constantly disconnected and had ongoing issues, and their only response was to demand more pictures and more proof.

Frustrated, I ended up purchasing another thermometer from a different company—one that actually works. To make matters worse, when I left a previous review, they falsely claimed they had been in touch with me to resolve the issue. The reality? I had reached out countless times, and their “solution” was just more picture requests and more hoops to jump through.

Save yourself the time, money, and frustration—buy a different brand. I purchased a Typhur and I LOVE it!

21 de noviembre de 2024
Opinión espontánea
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Respuesta de The MeatStick

We’re sorry to hear you feel this way, but we want to clarify that we did our best to assist you. Our support team worked with you extensively, providing troubleshooting steps and requesting necessary details to better understand the issue. We aim to resolve every case as smoothly as possible, and we offered assistance at every step.

We always stand by our products and do our best to help customers get the most out of them. While we regret that our efforts didn’t meet your expectations, we appreciate your feedback and will continue working to improve our support process.

Valorada con 5 estrellas sobre 5

Meatsick ChefX Thermometer

My experience with meatstick has been great! When my probe gave me an issue I reached out and we did some troubleshooting. When that didn’t work, they sent me a new probe. No questions asked and they even followed up to make sure the new one was working! I would recommend meatstick to any family member or friend etc. They stand behind their stuff, great quality thermometer!! 5⭐️

21 de febrero de 2025
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Respuesta de The MeatStick

Thanks for the awesome review! We’re glad we could get you back to cooking without hassle. Enjoy your MeatStick, and happy grilling!

Valorada con 5 estrellas sobre 5

MeatStick help staff were great to deal…

MeatStick help staff were great to deal with. Very responsive and helped me resolve my issue by standing behind their product.
Thank you for being a true customer focused business.

5 de febrero de 2025
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Respuesta de The MeatStick

Really appreciate your kind words! Our team is always here to help, and we’re glad we could get things sorted for you. Thanks for your support. Happy cooking!

Valorada con 5 estrellas sobre 5

Customer service and follow up is great. …

I was sent a new replacement Meatstick X Chef to replace the defective original.
The new one works perfectly. Thank you for standing behind your product. I will be buying more. Thank you.

7 de febrero de 2025
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Respuesta de The MeatStick

Glad to hear your new MeatStick X Chef is working perfectly! We always stand by our products, and it's awesome to know you're happy with it:)

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