The Milky BoxOpiniones 

168
TrustScore: 3.5 sobre 5

3,3

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

The customer service chat was extremely responsive and answered all my questions. The processing was fast and the formula arrived even quicker than I expected. Top marks!

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Heard many good reviews about this company while researching trusted sources for buying European goats milk formulas. They lived up to their reputation! Highly recommend! Much appreciated baby doing s... Ver más

Valorada con 1 estrellas sobre 5

Terrible customer service. Ignore repeated requests for help. Chat button on website says live agent is available. Actual chat says only bot. Several emails received no response. All the while could h... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

HORRIBLE! I’ve been a customer of yours since 2024. I’ve never experienced such a delay in receiving the formula. There’s been a clearance delay for over 5 days with no solution other than it’s up to... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda para bebés
  2. Servicio de pedidos de comida online
  3. Tienda de productos orgánicos

Escrito por la empresa

The Milky Box brings the worlds' best organic baby formula right to your doorstep, with brands like HiPP, Holle, Kendamil, Jovie, Lebenwert, Premibio, Bebe M, Nannycare, Kabrita, and more. Express 1-6 business day insured delivery and 24/7 customer service are staples of our service. And we offer our 100% Happy Baby Guarantee, so if your baby does not take well to a formula, we'll give you a gift card to try another! Shop confidently at The Milky Box - with no yucky stuff, just organic goodness.


Información de contacto

3,3

Medio

TrustScore: 3.5 sobre 5

168 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,3

Todas las opiniones

(168)

35 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Poor customer service

Poor customer service. Only responds to emails (very slow), no phone number to reach customer service. It's been more than 3 weeks since I have placed a large order of formulas. Still have not shipped any of my orders. Customer service says they will check and update me but that's been over a week. Customer service stopped responding to my email.

7 de noviembre de 2023
Opinión espontánea
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Respuesta de The Milky Box

Rachel,

We sincerely apologize for the delay in processing your order and the lapse in our customer service response. Your experience does not align with our standards, and we understand your frustration.

Thank you for bringing this to our attention. We value your feedback.

Best Regards,
Milky Box Customer Support Team

Valorada con 1 estrellas sobre 5

They are selling toxic baby formula…

They are selling toxic baby formula that contains fluoride and even though it is unopened they do not want to refund it after finding these harmful chemicals. I even sent them the Harvard study showing the alarming effects done to babies developing brain.

11 de septiembre de 2023
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Respuesta de The Milky Box

Hello Manuel,

As a company, the safety of infants is our top priority. We have strict health and safety protocols in place to ensure this. Fluoride found in European formulas is naturally occurring and derived from ingredients sourced from farmed soil. European Commission enforces strict regulations governing baby formulas and the usage and quality of ingredients. If we can do anything else to assist, let us know.

The Milky Box

Valorada con 1 estrellas sobre 5

Take your business some place else

Unable to fulfill order. It’s been over 3weeks since the delivery date for my order. They keep lying saying it will ship soon. Still no tracking number

10 de octubre de 2023
Opinión espontánea
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Respuesta de The Milky Box

Hello Maria,

I’m sorry to hear that you had a bad experience. We’re taking steps to fix the issue and appreciate your feedback.

Warm Regards,
The Milky Box

Valorada con 5 estrellas sobre 5

Excellent service

They have a wide variety of formulas to choose from and the website is easy to understand and follow. I messed up on my address because I recently moved, but their help desk was able to help me out quickly and it did not delay my order.

4 de septiembre de 2023
Valorada con 1 estrellas sobre 5

The worst

Literally, the worst company I’ve ever worked with. Not only was my shipment three weeks out but when it finally arrived, I had a damaged can. They said, don’t worry the can will be fine even though they have spoilage issues, and who wants to give their two month old baby spoiled food? They offered a two dollar refund what a joke that was.

28 de septiembre de 2023
Opinión espontánea
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Respuesta de The Milky Box

Heather,

We sincerely apologize for the inconvenience you've experienced with your order. We understand the importance of receiving products in pristine condition, especially for your little one.

However, upon contacting Kendamil EU regarding your concern, they confirmed that, according to their safety standards, the formula from the dented can you received is safe to use as long as the product remains unopened with no formula spilling, and they provided their confirmation via email.

We acknowledge your concerns, and as a goodwill gesture, we offered you our Good To The Last Drop Guarantee.

We apologize for any frustration this has caused and appreciate your understanding.

Best Regards,
Milky Box Customer Support Team

Valorada con 5 estrellas sobre 5

Amazing experience

I ordered kendamil organic stage 1 6 cans and paid for expedited handling. I placed an order on Sunday and received my order here in USA from UK on Wednesday. Very impressed with the service. I will definitely be using them again

13 de septiembre de 2023
Opinión espontánea
Valorada con 4 estrellas sobre 5

Great that there is a european made…

Great that there is a european made formula from this site and it can be shipped to the USA, however the shipping is alot and even if you chose expedited and pay more it arrives at the same time-5 days. I found a site that ships for free and you get 2 cans.

7 de agosto de 2023
Valorada con 1 estrellas sobre 5

Horrible experience

Horrible experience. Formula was shipped out, July 24 and lost in transit. Customer service refused to look into it. Had to file a claim on PayPal to get my money back. When I waited the full 30 days for a refund, they told me to cancel my charge back, which I never did and to cancel my claim with PayPal and then they would give me my money back. So fraudulent. I reported them to PayPal, so PayPal was aware of how they were conducting business. I hope they lose their ability to sell items through PayPal. I’m sure the only positive reviews on here are from their own company representatives.

5 de septiembre de 2023
Opinión espontánea
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Respuesta de The Milky Box

Hello Sabrina,

Thank you for taking the time to leave a review. We appreciate all feedback, good or bad, as it helps us improve our business. We’re sorry to hear that you had a bad experience. We appreciate your feedback and will work hard to improve our service.

Warm Regards,
The Milky Box

Valorada con 1 estrellas sobre 5

Still waiting for my order

Still waiting for my order, it's been over a month. You suck

8 de agosto de 2023
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Respuesta de The Milky Box

Hello Chris,
We're sorry to hear that you experienced a delay in receiving your product. We understand how frustrating this can be, and we apologize for any inconvenience. We have investigated this further and taken steps to ensure this doesn't happen again.

Warm Regards,
The Milky Box

Valorada con 1 estrellas sobre 5

sold me product that was out of stock w no communication

They let me place order and when I emailed days later asking when it would ship, they told me it was out of stock and would ship when in stock, date unknown. How could they let me order the product and not even tell me the formula was out of stock until I emailed them?!

Edit- to make matters worse, they want to charge me a 3% cancellation penalty on my refund! As if this was my fault for being sold an essential product they didn’t have and didn’t communicate.

15 de agosto de 2023
Opinión espontánea
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Respuesta de The Milky Box

Hello Lauren,

We sincerely apologize for the inconvenience and lack of communication regarding your order. We understand your frustration, and we're actively addressing our internal processes to prevent such issues.

Regarding your refund, if you could kindly share your order details at hello@themilkybox.com, we will waive the cancellation fee to ensure you are fully refunded.

Thank you for bringing this to our attention.

All The Best,
Milky Box Customer Support Team

Valorada con 5 estrellas sobre 5

Great Delivery and In-stock HIPP Formula

I exclusively breastfed my baby for 4 months and was looking for the closest formula to mother's milk. Milkybox was an answer to providing access to HIPP Dutch Goat Milk. Delivery was on-time and product was always available, I never run out of formula for my baby and I trust that the product I'm getting is authentic.

10 de julio de 2023

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