Themobilityshop Opiniones 940

Respuesta de Themobilityshop

Actualizada el 19 ene 2025

Dear Tim,

Many thanks for your feedback.

We take the safety and quality of our products very seriously, and we want to reassure you that all items we sell are fully tested and meet the required CE standards and fit for purpose intended.

This particular rubber threshold ramp(s) that you purchased are a frequent seller for us and we can confirm are not unsafe to use if used in the correct capacity and are also in use at our facilities, so have been thoroughly tested. .

We note you have purchased two sizes of the same ramp, along with another product and have complained about one ramp size. If you believe the product is substandard for your requirements, we encourage you utilise our returns policy and return the item. By doing so we can view the specific complaint about your specific product and arrange a refund for the item(s) you return. You are still within the returns period if you change your mind and decide not to keep this item. You may contact us via our website so that we can help you find a more suitable product for your requirements.

Respuesta de Themobilityshop

Actualizada el 9 ene 2025

Hi Angie Fitzsimons,

You placed an order for a 3 day rental of a Wheelchair which was delivered on the 11th Of September until the 14th of September. Today is the 15th of October and you are still in possession of the Wheelchair. This is over 30 days past the end of your rental agreement and you still have not returned your rental.

When you rented the wheelchair you entered into a legally binding contract where you agreed that you are responsible for the return of the wheelchair and that the wheelchair continues to be on rental until the item is returned to us and that rental charges continue until such a time that the item is returned to us. To this point in time, over 1 month after your rental period ended, you have refused to return the wheelchair and you still are renting the wheelchair until the rental item is returned.

Despite having only paid for one courier collection attempt and not extending your rental period with our business, We have sent a courier out to the location we delivered it to on Three occasions and were told by reception the unit was not available for collection according to the reception and the person was not made aware that you have delegated your responsibilities to them - as such they did not return our property to the driver.

The reason we gave two free additional collection attempts as a gesture of good will, is this unit in your possession was due to be rented to another client after your rental period and they were severely let down by your refusal to allow the unit be collected.

I'm sure you understand that if you rented a car, for example, from a car rental company and then refused to allow them to regain possession of the car. This does not mean you are entitled to keep their property. It is your responsibility to return the item to us. If you require another driver to call out to collect them item, you will need to pay for this collection as the courier service is provided by a third party and charged on a per journey basis, regardless of whether the customer refuses or allows them to collect once there.

Unfortunately while we understand that wheelchairs can be required by users and therefore they may not want to allow them to be returned. Doing a three day rental and then keeping the item is not an alternative to purchasing a wheelchair.