We arrived promptly and our rooms weren't ready. Staff told us multiple times that they would be ready in 2-3, 5 or 10 minutes. We weren't the only ones in a similar situation but I note that a man... Ver más
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Consulta las opiniones de los clientes
Shambolic. Moved my booking to Paddington without telling me, offered to take me over there but not bring me back to the City for an event. Booked another room and refused to help with travel. Appa... Ver más
Booked room via Booking.com for 3 nigfhts here in November, but unfortunately my wife was hospitalised, so wanted to postpone our stay! Tried many times to call, email both the booking service, hotel... Ver más
Awaiting refund for cancellation made within correct time frame for over a month..told 2 weeks ago refund has beem processed but still nothing.. no email responses and made numerous calls..shocking se... Ver más
Información sobre la empresa
Información de contacto
34-40 Great Cumberland Place, W1H 7TW, London, Reino Unido
- + 44 (0) 20 795 83200
- info@themontcalm.com
- themontcalm.com
1,8
Malo
86 opiniones
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Lovely hotel-place to relax but yet be one step away from all the sights.
The room was very nice, bit small, but that is usual for London. Loved the spa, apples. The stuff was good. One advise, be acurate with preauthorised summs for booking. Make sure they are unblocked. Other that that if you are looking for silent place, that is the one. Who wants busy and fun -stay away, that is not your place.
28 de marzo de 2013
Opinión espontánea
Great hotel but problematic online reservations
Your hotel is great and is a welcome respite after a long day in the office, however your online reservation system is not great and riddled with glitches. Selecting a date takes forever (if it doesn't crash halfway). Once I was booked into the wrong hotel despite selecting London City Suites (which is the only hotel I ever pick) and once it booked the room before I even got to put the credit card details in. Also, your reservation confirmation page could be clearer providing the hotel name, address details, in a more prominent fashion.
26 de marzo de 2013
Opinión espontánea
Nice staff, dreadful bed, noisy room, won't go back.
Although the staff are pleasant and helpful, the building is interesting, and the location.good for City-related work, I'm not going back to this hotel for two reasons. first, it advertises a king bed but actually provides two single beds, with separate mattresses, pushed together and linked with a standard mattress cover; as a result, you can't sleep in middle of the bed but on one or other of the (uncomfortably soft) mattresses. They might as well Just give you a single bed. Scond, my room (104) overlooked some kind of bar and was very noisy until at least 2pm, making it (along with the uncomfortable bed) impossible to sleep before then. At 250 pound a night with taxes this isn't acceptable to me.
17 de marzo de 2013
Opinión espontánea
The Montcalm at London City Brewery provides an extremely high-level of service and comfort.
The Montcalm at London City Brewery provides an extremely high-level of service and comfort. A tribute to the staff and management on coordinating the experience so well. I have witnessed the development at the Montcalm since it was opened and I am impressed with the improvements; it now ranks as one of my favorite hotels in the world.
15 de marzo de 2013
Opinión espontánea
Very professional
Great staff with great attitude! Attention to detail was evident. Hope this level of service lasts!
11 de marzo de 2013
Opinión espontánea
Unreasonable Reservation Cancellation Policy
My flight to London was cancelled and The Montcalm insisted on charging me for a missed night even though I had called as soon as I learned my flight was cancelled.
The hotel is a labyrinth of hallways and it takes serious effort to navigate from your room to an entrance/exit.
28 de febrero de 2013
Opinión espontánea
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