The Motor Company (Taunton) Opiniones 

87
•
TrustScore: 3.5 sobre 5

3,3

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Disappointing experience — car not fit for purpose I bought a car from this garage expecting it to be of satisfactory quality and fit for purpose. Unfortunately, that has not been my experi... Ver más

La empresa ha respondido

Valorada con 3 estrellas sobre 5

£482Booked for a service one month in advance. Was told I would be contacted before service to confirm.As I had heard nothing contacted garage day before service was due.Only to be told vehicle had no... Ver más

Valorada con 5 estrellas sobre 5

Having purchased my vehicle from tge dreadful Weston Carbase I have used Taunton Motor Company on a number of occassions to perform a variety of work completed under the terms of my warranty. Each t... Ver más

Valorada con 4 estrellas sobre 5

We were looking to upgrade the car due to a new family member. The motor company and their staff were helpful with the advices and the prices were fair. Due to my line of work it was really nice that... Ver más

Información sobre la empresa

  1. Concesionario de autos
  2. también en la categoría
  3. Concesionario de automóviles usados

Escrito por la empresa

Used car sales, repairs and maintenance along with Mitsubishi Aftersales.


Información de contacto

3,3

Medio

TrustScore: 3.5 sobre 5

87 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 100% de las opiniones negativas

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3,3

Todas las opiniones

(87)

4 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Outstanding customer service

I am so pleased to have purchased my Fiat 500 from The Motor Company. Dan and Karl were incredibly welcoming and genuine from start to finish. Dan was very professional, dealt with the part exchange and paperwork efficiently and was not at all pushy. It was so refreshing to be offered such outstanding customer service. The additional paint and upholstery protection was excellent value and although the car was 7 years old, it looked brand new. I couldn't be happier with my purchase and would definitely recommend The Motor Company.

24 de mayo de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great service

The service I received from the Sales and the dealership manager was excellent and experienced a great time when I collected my car at the time of handover.

21 de mayo de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

The customer service I received at The…

The customer service I received at The Motor Company was excellent. Dan was especially helpful and very professional. I had what I thought was a problem (which turned out to be nothing) with the car I had purchased and I rang Dan to tell him about it. He booked me in the next day at my convenience and sorted the problem within 5 mins. All the staff I came into contact with we’re all very friendly, helpful and couldn’t do enough. Thankyou Dan you certainly went above and beyond to help a damsel in distress. I would definitely recommend The motor company to all my friends and family.

20 de mayo de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

The excellent Car Salesman

Dan first met me and directed me to the Carpet Supplier I needed. I then went back to The Motor Company (Taunton) to look at the cars available. Dan kept in the background but was available when i needed help. Nothing really switched me on, however a couple of days later i looked on the web and found a Fiat Panda, 66 plate, had come in since i looked around. I phoned the company and was put through to Dan and he remembered me and suggested that I call round as soon as possible which i did.
i was shown the car which was low mileage and very clean and serviced regularly.
I explained my circumstances to Dan, in the process of moving to Taunton and was of 'No Fixed Abode' until completion and exchange in a couple of weeks. Dan was not at all fazed by this and sorted out the finance for me, asset rich - cash poor at the moment.
At no time was Dan pushy and i would trust him with my old granny or any body else's for that matter. Dan is the CONSUMATE PROFESSIONAL and a credit to this company and it's a pity that not all car salesmen are as good as him.

20 de mayo de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing service

We have recently purchased a BMW from the motor company and we couldn't be more pleased. They are a very professional and friendly team. Blake was great, made sure we are updated all the way through and our questions answered. We would definitely recommend the company. Thank you so much guys Andreea and Don.

13 de mayo de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

What a great company friendly…

What a great company friendly professional and great old fashioned customer service.

Dealt with Dan, had a test drive, suzuki well prepared, all questions answered, good trade in . Car in v good condition so decided to buy. The sale and all paperwork dealt with quickly friendly and professionally.

If you want to buy a good used car I would have no hesitation in recomending this company, I would buy from them again
Go see Dan.
Nick.

10 de mayo de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Just bought a used car from here. Excelent service.

Just bought a used Mini from here. Excelent service. Dan was very friendly and helpful and no pushy sales pitch. Gave me a fair price for my part ex considering it needed a VERY deep valeting. I would happily buy from here again and if you are after a 2nd hand car I would definitely recommend going here.

1 de mayo de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Interior Valet

Just picked my car up and I’m so pleased with the finish result. Alex Hood carried out an interior valet and did an amazing job. Customer service was great from start to finish and he managed to book me in last minute for the following morning. Thankyou so much.

29 de abril de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Car detailing Polished and waxed

My car went in for a machine polish and wax I was talked through all the stages By the professional detailer who is very Knowledgeable On all aspects of the service Plus a whole lot more on the car and different cars the service I received was first class My BMW is six years old and it looks like it’s just come out the factory these guys are amazing friendly and welcoming to the reception as you first walk in to me driving away with the biggest smile on my face .

22 de abril de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Top quality sales service and truly…

Top quality sales service and truly cares about you.

I had the pleasure of meeting with Dan Rawlings who helped me find the perfect car. I'd wanted a VW Golf for a while and spotted one come into their showroom. Dan was happy to meet with me and took me for a test drive. He knew a lot about the car and the features even though they'd only had it in the showroom for less than a week. The car was in great condition and cheaper than the average sale price on AutoTrader so I was happy to proceed.

The car had it's MOT due in a few months time and so Dan decided to re-do the MOT before sale, the yearly service was also due in 4-5 months time which is typically outside the guidelines however Dan didn't question it and put it through a full years service before I purchased, giving me 12 months MOT & Service at no extra cost.

They also spent an entire day cleaning, polishing and protecting the cars' paint (it was immaculate, like-new) and interior upholstery which is guaranteed to protect it for life. All of this took no less than a couple days and, while I was in dire need of a car (due to previous write-off), I really appreciated the quick turnaround time.

All-in-all, a fantastic family-owned, local car dealership with top quality customer service. I'll be going back when I need any servicing, parts or an upgrade in the future.

11 de abril de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Nissan Qashqai.

Went in to have a look at two cars that were ready for us to test drive, but saw a completely different car which Blake then prepared, ready for us to drive. Having decided to purchase, the help and support from Dan, were second to none. Very pleased with the service and would def recommend. Thankyou very much. Tony and Joe.

5 de abril de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

I found the service at the motor…

I found the service at the motor company in Taunton second to none, and they went above and beyond. Dan was very thorough, honest, patient, and friendly. I would highly recommend them 100 times over.

2 de abril de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Just picked up our new to us family car…

Just picked up our new to us family car from The motor company have to say breath of fresh air to deal with from start to finish. Dan was excellent they went out of their way to make it a positive experience. Good old fashioned customer care at its best. I would wholeheartedly recommend to anyone looking to buy a car. Thank you.

18 de febrero de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Friendly and professional

We recently bought a Nissan qashqai from the motor company. Dan was brilliant, professional, helpful and treated us like humans. The customer service was second to none. We would highly recommend them. A job well done. Thank you for our new family chariot.
Best wishes the Browns.

15 de febrero de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Top quality service, you must visit

My wife and I were blown away by the care and commitment Dan bestowed upon us! Very helpful, professional and patient. The car was immaculate inside and out. We would recommend anyone looking for a second hand car to definitely stop off here first!
Must mention Alex is also very polite and helpful.

12 de febrero de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great service from start to finish

Great service from start to finish. Very helpful, friendly and professional. Not the usual pushy car sales, but they are very happy to let you make your own mind up. Only purchased car yesterday so cont comment on the after care, however car is great so hopefully won’t need it!

6 de febrero de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Level of customer care is 'off the scale'

I have rarely experienced the level of customer care; attention to detail and professionalism I did with this company last week. It was well worth 2 train journeys from London to test drive and purchase the car, which was beautifully prepared.

24 de noviembre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Just collected our super second hand…

Just collected our super second hand Qashqai and want to give a big thank you to Dan for being so helpful and professional, couldn’t have been treated better. The preparation work done on the car was superb, thank you Gavin and anyone else involved . We highly recommend this company and if we win the lottery we’re coming back for that little red Mini! - Mick and Wendy

23 de noviembre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

First class customer service

Can't fault the customer service here, first class. I phoned with an enquiry said what I was looking for and why, they listened and acted on what I said - what more can you ask for? Alex has been super helpful before and weeks after the sale, so proper follow up customer service too, great experience, very professional and highly recommended.

9 de noviembre de 2021
Opinión espontánea

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