Theo Grace Opiniones 277

TrustScore: 4.5 sobre 5

4,6

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Beautiful Mother's Day necklace with children's name on the beads. Fast delivery. Lovely package. 2 year warranty if needed. Preview available for most of the items where you add a name, so you can... Ver más

Valorada con 5 estrellas sobre 5

My purchase arrived almost a week earlier than anticipated. The necklace was perfect! 3 names plus 2 small diamonds. It looked awesome. Then for a reasonable price I added a pair of flower earrings... Ver más

Valorada con 5 estrellas sobre 5

The easy order process and checkout. I love my silver grandmas necklace! My grandchildren's names were spelled correct and the fine cut out of the names is perfect 👌Shipping was included, quick and p... Ver más

Valorada con 5 estrellas sobre 5

My order arrived on time and was presented beautifully. Each piece was in its own box with a cleaning cloth. When I opened my selections, I was delighted by the quality and craftsmanship. Customer ser... Ver más

Información sobre la empresa

  1. Joyería

Escrito por la empresa

At Theo Grace, we make jewelry that means something. Our pieces are designed to celebrate life’s most meaningful moments, from names and dates to the memories you want to carry with you every day. Co-created with Nicky Hilton, Theo Grace brings a fresh perspective to modern jewelry, where style meets sentiment and every detail is thoughtfully designed. Each piece is carefully crafted by our team, from the first idea to the final finish, using quality materials and a deep attention to meaning. Whether you are marking a milestone, gifting someone you love, or simply treating yourself, Theo Grace is here to help you say it beautifully.


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

277 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.

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Valorada con 5 estrellas sobre 5

Website is easy to navigate and order

Website is easy to navigate and order. I got a bracelet and a Mother’s Day necklace and both are absolutely gorgeous!! I will definitely be ordering more from here!

6 de mayo de 2026
Opinión espontánea
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Respuesta de Theo Grace

We're so happy the website was easy to use and that you find your bracelet and necklace gorgeous! Thank you for sharing; we appreciate your future orders.

Valorada con 5 estrellas sobre 5

The 2 pieces I purchase are beautiful

The 2 pieces I purchase are beautiful. One neckless for my granddaughters 8th grade promotion and the other neckless I purchased with my grad kids names as a Mother's day gift to me; because grandkids are a gift to have.

4 de mayo de 2026
Opinión espontánea
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Respuesta de Theo Grace

We're happy to hear that you find the necklaces beautiful! It's wonderful that you gifted them for such special occasions. Thank you for your positive feedback; we appreciate it.

Valorada con 5 estrellas sobre 5

2 things that stand out about Theo…

2 things that stand out about Theo Grace and make me a return customer is
The beautiful craftsmanship of their jewelry, it’s absolutely beautiful and I have loved every item.
Their responsiveness to any queries I have is excellent. I had an issue with the delivery being delayed, but they kept me updated and offered me a discount code as an apology which was very kind of them and appreciated.

6 de mayo de 2026
Opinión espontánea
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Respuesta de Theo Grace

We appreciate you taking the time to share your experience. We're happy to hear that you love the jewelry's craftsmanship. We're also glad our team could address the delivery issue and keep you informed. Thanks for being a return customer!

Valorada con 5 estrellas sobre 5

I was blown away by the quality of…

I was blown away by the quality of these pieces. I am right back on the website to order more. Not only was this such an easy transaction , but the quality was perfect t and I received it so quickly

6 de mayo de 2026
Opinión espontánea
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Respuesta de Theo Grace

We're happy to hear that you were blown away by the quality and ease of your transaction! It's great to know you received your order so quickly. Thanks for your positive feedback; we appreciate it!

Valorada con 5 estrellas sobre 5

Very nice quality

Very nice quality. Good communication and package arrived in a reasonable amount of time.

5 de mayo de 2026
Opinión espontánea
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Respuesta de Theo Grace

We're happy to hear that you received a nice quality product in a reasonable time frame. We appreciate your positive feedback and are grateful for your support.

Valorada con 5 estrellas sobre 5

My experience with Theo Grace has been…

My experience with Theo Grace has been beyond successful. They use the best quality for their products and make sure that everything is packaged to perfection for customer satisfaction. I am 100+ satisfied.

5 de mayo de 2026
Opinión espontánea
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Respuesta de Theo Grace

We're happy to hear that you had such a successful experience! It's wonderful to know you're satisfied with the product quality and perfect packaging. Thank you for your positive feedback!

Valorada con 5 estrellas sobre 5

I have tried multiple times over the…

You were correct; the emails had ended up in my spam or trash folder. I was able to purchase the extra bead shortly after. I wish more companies were as responsive and caring toward their customers as Theo Grace.

3 de mayo de 2026
Opinión espontánea
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Respuesta de Theo Grace

Hi Ken,

Thank you for sharing your experience, and I’m truly sorry again if your concern did not feel addressed promptly. I completely understand how frustrating this situation must have been, especially while trying to get assistance over the past couple of weeks.

I personally reviewed your case and can confirm that we have replied to each email we received from you. It’s possible that our responses may have been filtered into your junk or spam folder, so we kindly ask if you could please check there as well.

To make things easier, I’ve also sent you a follow-up email today so we can continue helping you directly and make sure you receive the assistance you need regarding the additional beads for your necklace.

We truly appreciate your patience and the opportunity to make this right for you.

Sincerely,
Kyrene

Valorada con 5 estrellas sobre 5

The selection process was really easy

The selection process was really easy, and the shipment was ahead of schedule. With that being said, one of the charms appeared to be damaged and I contacted Sam immediately. he responded with in minutes and had a replacement charm shipped immediately to beat the Mother's Day deadline. Delighting the customer defines a great company and Sam has done just that! Thanks Sam

5 de mayo de 2026
Opinión espontánea
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Respuesta de Theo Grace

We're glad the selection process was easy and the shipment arrived early. We appreciate you bringing the damaged charm to our attention. We are happy the replacement charm arrived in time for Mother's Day. Thanks for your feedback!

Valorada con 5 estrellas sobre 5

Love my new odeion initial earrings

Love my new odeion initial earrings. They have a shiny sparkle to them and they look beautiful on my ears. Have had so many compliments on them, would highly recommend to family and friends.

6 de abril de 2026
Opinión espontánea
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Respuesta de Theo Grace

We're so happy you love your new initial earrings! It's wonderful to hear they sparkle beautifully and that you've received so many compliments. We appreciate your recommendation!

Valorada con 5 estrellas sobre 5

It was great!

It was great, as my order was behind and they made it right. And offered another piece just for my inconvenience. It was very prompt after that. Love my gifts.

28 de abril de 2026
Opinión espontánea
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Respuesta de Theo Grace

We're happy to hear that we could resolve the issue with your order and that you love your gifts. Thank you for your positive feedback; we appreciate it greatly!

Valorada con 4 estrellas sobre 5

Personalized

The ordering process was nice and simple. The item appeared as it did on line.

4 de mayo de 2026
Opinión espontánea
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Respuesta de Theo Grace

We're happy to hear that the ordering process was simple and that the item matched its online appearance. Thank you for your positive feedback!

Valorada con 5 estrellas sobre 5

Communication from start to finish was…

Communication from start to finish was outstanding, I knew what was happening every step and the product was fantastic

4 de mayo de 2026
Opinión espontánea
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Respuesta de Theo Grace

We're happy to hear that our communication met your expectations and that you are enjoying the product. Thank you for your fantastic feedback; we appreciate it!

Valorada con 5 estrellas sobre 5

Quality is good.I love having my…baraclet.

Quality is good.I love having my grandchildren’s names where I can see them when every I wish.

4 de mayo de 2026
Opinión espontánea
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Respuesta de Theo Grace

We're happy to hear that you are pleased with the quality and that it brings you joy to see your grandchildren's names. Thank you for your feedback.

Valorada con 5 estrellas sobre 5

I watched this site for months trying…

I watched this site for months trying to decide what to purchase. I decided on the multiple name balance bead necklace with my grandchildren's names. I chose the gold vermeil. When I finally ordered, I quickly received an acknowledgement and was kept informed of where my order was in the process. Today it arrived just as promised with a tracking email that said it was delivered to my mailbox. I am thrilled to say it meets all of my expectations and I can hardly wait to try it on!

3 de mayo de 2026
Opinión espontánea
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Respuesta de Theo Grace

We're happy to hear that you love the balance bead necklace! We appreciate you sharing your positive experience, from order placement to delivery. It's wonderful to know the necklace meets your expectations. Thanks for your feedback!

Valorada con 5 estrellas sobre 5

The necklace was absolutely beautiful

The necklace was absolutely beautiful! I had to contact customer service because the shipping was taking too long and they were great and responded quickly. I am going back on the site right now to order more!

4 de mayo de 2026
Opinión espontánea
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Respuesta de Theo Grace

We're happy to hear that you find the necklace beautiful! We appreciate your kind words regarding our customer service team's prompt assistance with the shipping delay. Thank you for your positive feedback!

Valorada con 5 estrellas sobre 5

beautiful pieces

So many beautiful pieces! The shipping was fast and I received it in the mail in time for Mother’s Day.

4 de mayo de 2026
Opinión espontánea
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Respuesta de Theo Grace

We're happy to hear that you found beautiful pieces and that our shipping was fast! Thank you for letting us know that it arrived for Mother's Day.

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