Theo Grace Opiniones 273

Paid £10 for the express delivery, and been notified that the necklace won't arrive until 18 May, which was exactly the same time frame as standard delivery. Poor practice and feel conned paying for the premium service that didn't deliver.

My young daughter is extremely upset as it didn't make her mothers birthday|!

Best customer service! Always taking care of their clientele.

I loved the photo send through when finished before been send. Was kept up to date on where my package was at all times. It was a gift for my daughter for mother's day and she absolutely loved it, made her day. It was stunning. The gift boxes and bag finished it of perfectly. Thank you

The ordering was easy shipping came quick and the piece is absolutly beautiful.

Looked at the jewelry for several months before I purchased my children’s names on sterling silver beads. Very happy with my purchase.

Needed a change to my order and it was prompt and they kept me informed through the whole process. My jewelry arrived and it was exactly what I expected! Thank you TheoGrace for making my GF’s Mothers Day special!

Great selection, all very tasteful.

Much larger than depicted, not quite up to the quality described.

When you buy a gift for someone and you expect it at a certain time, the let down when it is delayed is huge. Unacceptable to screw up big days like mothers day. Don't lie about your ability to provide a service in a given time. Likely I would have went to a competitor had you not promised delivery within the timeframe described.

Perfect & lovely piece of jewellery.
My husband loves it. Highly recommend buying from this company. Customer service is A1. Quick delivery. Packaged nicely.

The items are beautiful and well crafted. Shipping was fast and arrived before Mother’s Day. I am vey pleased with the purchase and will definitely be buying from Theo Grace in the future.

Beautiful pieces of jewelry

From order to delivery it was all positive and the quality is great

My purchase arrived almost a week earlier than anticipated. The necklace was perfect! 3 names plus 2 small diamonds. It looked awesome. Then for a reasonable price I added a pair of flower earrings.
The perfect Mother's Day gift for my daughter!

Absolutely stunning necklace. The company is wonderful. They sent an email with a preview of the necklace completed before shipping it out. Great experience! Definitely recommend.

I feel the necklace I bought, the weighted beads, was rather on the flimsy side. The beads are so small you can not see the names engraved on them. Also, the clasp on the necklace is cheap. I need to go to a jeweler and have a lobster claw put in it. The chain itself is also very thin and flimsy.
Actually would like to know what your return process is please. Definitely don’t feel this is worth the money.

Terrible customer service. Actually, make that no customer service at all. I paid $15 for express shipping and had in writing it would arrive before Mother’s Day, either 5/7/2026 or 5/8/2026. I did not have it on 5/9/2026 so I contacted customer service, which was AI. The response from AI was sorry your order is delayed,someone would be in touch with 24 hours, and I would receive a $15 off my next order. Mother’s Day, 5/10/2026 came and I used the email address from the ridiculous response and , again, was told a live person would be in touch with 24 hours. I had no present for our big Mother’s Day celebration. Package finally arrived Monday afternoon on 5/11/2026. It is now 10:00 pm and over 48 hour past my first email and over 24 hours past my second email and no reply as promised within 24 hours for either email and I’ve been charged express shipping. I might dispute the entire charge and return the necklace since it was not delivered as promised and I never should have dealt with a company that won’t provide a phone number or provide access to a live person. Lesson learned the hard way.

Outside of a shipping snafu that lead to the gift being delivered late, the product, the customer service, and shopping experience as a whole were spectacular.

The quality for the price point is spot on and the bracelet is very nice. I purchased it for my mother-in-law for Mother’s Day and she LOVED it! I’m glad I took a chance on Theo Grace