Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Scam company - ordered furniture, various promises about delayed delivery until eventually no response to my emails and the company and Lloyd Pack ‘disappeared’ along with my money which I eventually... Ver más

Valorada con 1 estrellas sobre 5

Ordered 4 seasons garden furniture set in late February as the price was great. Turned out it wasn’t actually in stock so we waited, then waited some more, wanting to believe the promises we were give... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Ordered a rug 2nd dec on the 8/12 still nothing call and email eventually told wait 10 days several more not addressed emails today 19/12 initial email after asking for refund again was told a refund... Ver más

Valorada con 5 estrellas sobre 5

Absolutely fantastic company. Customer service exceptionally attentive and friendly. Ordered the 9 piece Malta rattan and arrived within a week. Delivery company were also helpful and lovely. Ass... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de muebles
  2. también en la categoría
  3. Tienda de mobiliario para jardín
  4. Tienda de mobiliario para salones
  5. Tienda de muebles de exterior
  6. Tienda de muebles para dormitorio

Escrito por la empresa

At The Pack Tag Group we are a family run company based in Hampshire. Due to the struggle of finding good quality home products for our own home, in 2020 we launched our company offering our customers affordable high quality interior products delivered to their doors throughout the UK. Each week we continue to add new products to our website and today we have over 1000 products. We have plans to open our first store in Hampshire in 2022


Información de contacto

2,2

Malo

TrustScore: 2 sobre 5

212 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que solicite reseñas

Esta empresa no ha enviado invitaciones a sus clientes, por lo que es posible que las opiniones no sean representativas

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

2,2

Todas las opiniones

(212)

0 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 2 estrellas sobre 5

Item good but dispatch poor

Item is very nice, but the process of delivery is a shambles. Had to chase repeatedly and given numerous delivery dates. Updates on the status of your order is none existent and could be improved.

11 de enero de 2022
Logotipo de The Pack Design

Respuesta de The Pack Design

Good evening Susan, we apologies about the inconvenience that has been caused with the delay of receiving your item.
Unfortunately due to the return from the Christmas break there has been a huge delay with some orders however we do always try to aim to deliver all items within 3-5 working days but our normal lead time would be 7-10 working days which means the item did arrive at the correct time.

Kind regards

The Pack Design Team

Valorada con 5 estrellas sobre 5

Good customer care

Original item arrived damaged but the company chased up and replaced within a couple of days. Very pleased with customer care. Would happily recommend.

16 de noviembre de 2021
Valorada con 5 estrellas sobre 5

First time buyer but not the last!

Excellent service from start to finish. Communication was prompt and any enquires were answered immediately with a personal touch. The product (Aruba Rattan 9 seater corner dining set) is of good quality and value for money. A very small missing part was replaced within 24 hours of being reported which was an unexpected surprise. Would definitely recommend and use this company again!

21 de octubre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

No problems

I Ordered 6 leather dining chairs, I got a call a few days later to arrange a delivery date and time. The chairs arrived with no issues. I would shop with pack design again

8 de octubre de 2021
Valorada con 5 estrellas sobre 5

Malta Garden Furniture

I ordered the 9 seat Malta garden furniture set in ocean grey and it's stunning in my garden.
The customer service I received was first class, nothing was too much trouble.
I also ordered the water proof covers, which are fantastic quality also.
I would highly recommend The Pack Tag Group.

16 de septiembre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

After being let down with another…

After being let down with another company I found the exact same set with Pack Design ordered at the weekend and it arrived Thursday husband said it was easy to set up and it’s so comfy absolutely delighted with it and with the companies service.
Looking forward to my birthday garden party now. Thanks again Claire B

28 de agosto de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Rattan 9 seater U shape ocean grey

Highly recommended, impeccable customer service and prompt responses. Love my furniture, as described on the site. Lovely colour and very comfortable. Took approx 3 hours to assemble, worth the wait! ...... Just need the sun to come out!

2 de agosto de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent customer service…

I ordered covers for our new 9 seater garden furniture I left it until the evening to put them on (it was due to rain over night) this is when I realised a sofa and a chair cover was missing I emailed straight away this was after 10pm I got a reply within 15 minutes which I really didn’t expect saying they were so sorry and will send the missing items which I should receive in 48hrs , 24hrs later I have received the missing covers, excellent customer service from start to finish, I would definitely use this company again, ps the covers are excellent quality too.
Keep up the excellent work.

31 de julio de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Ordered the Fiji 8 seater rattan set in…

Ordered the Fiji 8 seater rattan set in dove grey. Few delays on delivery due to the borders however arrived last week and it’s beautiful. Tricky to put up as instructions are not great but got there in the end and very pleased with the result. Very comfy and sturdy just what we wanted a great addition to our garden! Customer service was great from start to finish highly recommend!

10 de julio de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Purchased the 9 seater Malta sofa…

Purchased the 9 seater Malta sofa seating set in ocean grey. Unfortunately the package arrived damaged so I messaged Lloyd and he contacted me immediately arranging replacement parts for delivery the next day. Absolutely brilliant service and would totally recommend them.
Enjoying the sofa set as I write this!

9 de julio de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Delighted with my purchase.

I ordered the 9 seat Malta. Found it difficult to follow the instructions but within 1 minute of messaging the company someone got in touch to advise and help! Customer Service is above and beyond. I am absolutely delighted with my purchase, it is absolutely stunning! Would definitely recommend The Pack Tag Group.

28 de junio de 2021
Opinión espontánea

¿Es ésta tu empresa?

Reclama tu perfil para acceder a las herramientas gratuitas de Trustpilot y conectar con tus clientes.

Crear cuenta gratuita

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más