Had birthday money burning a hole in my pocket and was running short of YSL MYSLF, one of my favourite aftershaves. Went to The Perfume Shop as they had a promotion on all fragrances over a certain pr... Ver más
La empresa ha respondido
Unit 40/G, Buchanan Galleries, 220 Buchanan Street, G1 2GF GLASGOW, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Had birthday money burning a hole in my pocket and was running short of YSL MYSLF, one of my favourite aftershaves. Went to The Perfume Shop as they had a promotion on all fragrances over a certain pr... Ver más
La empresa ha respondido
Was served in the buchanan store by a lovely lady Diane, good old fashioned customer service, such a lovely lady,
La empresa ha respondido
Been going to Buchanan Galleries store for few years now. Excellent staff with perfect Knowledgeable advise. Management team especially helpful. Will always get my wife's perfume there.
La empresa ha respondido
Visited the Glasgow Buchanan Galleries store yesterday with my son. Upon entering we where greeting by Lynn. My son wanted to smell an aftershave. Lynn got it for him then gave us some information... Ver más
La empresa ha respondido
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Unit 40/G, Buchanan Galleries, 220 Buchanan Street, G1 2GF, GLASGOW, Reino Unido
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Lynne in buchanan galleries perfume shop was very helpful with me making my purchase brilliant member of staff

Respuesta de The Perfume Shop - Buchanan 60
Diane was absolutely fantastic!! Helped me with my order and also the loyalty card. Thank you ❤️

Respuesta de The Perfume Shop - Buchanan 60
Great customer service from Diane

Respuesta de The Perfume Shop - Buchanan 60
Fantastic experience. The service I got was impeccable-really friendly. I’m now set up with the perfume shop to get 10% off my fave brand and 15% in the month of my birthday…ideal!

Respuesta de The Perfume Shop - Buchanan 60
Linda and Niamh from the Perfume shop in Buchanan galleries were really helpful. Linda had great advise and showed exceptional expertise in helping me to find the perfect scent for my boy`s birthday. Definitely would recommend.

Respuesta de The Perfume Shop - Buchanan 60
Great customer service from Diane. She was lovely and very helpful and encouraging.

Respuesta de The Perfume Shop - Buchanan 60
I treated myself to my favourite perfume, Dior's Pure Poison at the Glasgow Buchanan shopping mall. The assistant Diane was lovely and even offered a very nice discount on the 100ml bottle. As I left I heard her being lovely to the next customer. I really appreciate good service and would definitely buy from this store again.

Respuesta de The Perfume Shop - Buchanan 60
Fantastic services and advice from Diane was very helpful.

Respuesta de The Perfume Shop - Buchanan 60
The product I was looking for was due in with the shops delivery that was due that day . The lady Diane that served me today went out of her way to go through her delivery as quickly as she could for me even dealing with staff shortages Diane gave me 100% of her attention and went over and above with her customer service I’m so grateful to her for all her help.
Thank you Diane

Respuesta de The Perfume Shop - Buchanan 60
Straight in Lauren helped both me and wife wasn’t pressured to buy and had a lovely friendly approach. Great job well done

Respuesta de The Perfume Shop - Buchanan 60
Received excellent customer service from Lauren today. She was very helpful.

Respuesta de The Perfume Shop - Buchanan 60
We were in the Buchanan galleries store today and were helped by Lauren. Cannot fault the service, really friendly and helpful

Respuesta de The Perfume Shop - Buchanan 60
Lorraine has been really receptive and helpful regarding walking me through perfume sale and what to expect. Thank you, x

Respuesta de The Perfume Shop - Buchanan 60
Quality staff, great service. Linda was brilliant as usual. Huge thank you for Linda. I left with the perfect perfume ✨️

Respuesta de The Perfume Shop - Buchanan 60
The lovely Diane put up with me asking her about all the Boss aftershave and introduced me to the newest one that was just out of my price range but got my lovely aftershave with a lovely smile and great knowledge.
I am a customer service manager and The Perfume Shop is very lucky to have an employee that is just so naturally as good as Diane.
10/10
Thank you!

Respuesta de The Perfume Shop - Buchanan 60
i am completely clueless when it comes to perfumes but harley and linda were so lovely helping me choose. harley gave such good recommendations and helped me find the perfect scent! (ps harley i am manifesting the perfect wolfcut for u)

Respuesta de The Perfume Shop - Buchanan 60
Absolutely the best place to buy fragrance
Harley was outstanding and I cannot wait to do all my Christmas shopping there and have it all gift wrapped too

Respuesta de The Perfume Shop - Buchanan 60
Harley was so helpful in the Glasgow store, really happy with my purchase!

Respuesta de The Perfume Shop - Buchanan 60
Diane was great checked that the perfume was in stock it wasnt and then ordered it for me online. Very friendly and helpful would certainly buy from that branch again

Respuesta de The Perfume Shop - Buchanan 60
Staff made this experience great. Diane was incredibly helpful, updating my points card, informing me of my eligible discounts and finding me a new fav perfume!

Respuesta de The Perfume Shop - Buchanan 60
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.