Came into today looking for a new scent to try and was greeted by Jamie and another woman, both were absolutely lovely and very helpful. Jamie especially was a big helpd and gave me many options to sa... Ver más
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Localización
Cambiar localización75/77 The Mall, Charter Walk Shopping Centre, BB11 1AE BURNLEY, GB
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Consulta las opiniones de los clientes
I was greeted by a lovely staff member this morning, I believe her name was Georgia. She was more than helpful and very patient. I had no plans on purchasing this morning, it was just a general en... Ver más
La empresa ha respondido
I was served by Amina at The Perfume Shop, and she was absolutely amazing. She listened to what I was looking for, gave great recommendations, and made the whole experience easy and enjoyable. Her fri... Ver más
La empresa ha respondido
Went in didn’t know what perfume I wanted Georgia was helpful and let me smell a few and talked to me about what I wanted then I asked about the mini refill £9.99 and she explained it and I bought one... Ver más
La empresa ha respondido
Información sobre la empresa
- Perfumería
- Proveedor de productos de belleza
- Proveedor de cosméticos y perfumes
- Tienda de cosméticos
- Proveedor de fragancias, aromas y saborizantes
- Tienda de productos capilares
Escrito por la empresa
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Información de contacto
75/77 The Mall, Charter Walk Shopping Centre, BB11 1AE, BURNLEY, Reino Unido
4,9
Excelente
316 opiniones
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Jamie and Danielle were amazing and…
Jamie and Danielle were amazing and super helpful!
11 de julio de 2026
Opinión espontánea
We had Jamie serving us
We had Jamie serving us. He was very polite and welcoming. Helped pick the perfect present thank you x
11 de julio de 2026
Opinión espontánea
The service was amazing and extremely…
The service was amazing and extremely helpful
10 de julio de 2026
Opinión espontánea
Es posible que utilice la IA para responderVer más
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Maryam and tash gave a good service…
Maryam and tash gave a good service keep it up !
9 de julio de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Was looked after by Georgia
Was looked after by Georgia
Service was exceptional and she was very helpful in finding me the perfume that i wanted
5 stars
9 de julio de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Tash was really nice and bubbly
Tash was really nice and bubbly, went out of her way to find me the sprays I liked to my taste. Danielle handed the sale and was super polite and very cheerful, great staff. Will be back for sure
7 de julio de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Very good service,nice staff Danielle…
Very good service,nice staff Danielle and tash
7 de julio de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Tasha was attentive
Tasha was attentive, polite and very helpful. Made the purchase simple and enjoyable for me. Thanks.
7 de julio de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Very helpful staff
I had a fantastic experience with Georgia. She was very helpful and assisted me in selecting the perfect go to fragrance. Kind and thoughtful souls like her uplift your shopping experience and make you feel welcome.
4 de julio de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Came into today looking for a new scent…
Came into today looking for a new scent to try and was greeted by Jamie and another woman, both were absolutely lovely and very helpful. Jamie especially was a big helpd and gave me many options to sample and try before I eventually settled on one. Overall it was a lovely experience, both asked me great questions regarding what scents I preferred and really did well to find one to match what I was looking for! Would 100% come again and ask them for more advice if looking for something new in the future!
30 de junio de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Lovely store and Georgia was great
I was greeted in the Burnley store by Georgia who was fabulous, very accommodating, helpful and friendly. She explained things to me regarding my purchase and couldn’t have been friendlier
30 de junio de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
10/10 customer service
I was served by Amina at The Perfume Shop, and she was absolutely amazing. She listened to what I was looking for, gave great recommendations, and made the whole experience easy and enjoyable. Her friendly and helpful attitude really stood out. Thank you so much, Amina!
28 de junio de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Good experience and excellent customer…
Good experience and excellent customer service from Maryam very helpful
24 de junio de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Excellent company
Excellent company. I popped in to the Burnley store to buy a specific perfume for my upcoming wedding, but it wasn't in stock. They said they could order it and it would be delivered to my home within a few days. I was very surprised when it arrived the very next day! Awesome service!
12 de junio de 2026
Respuesta de The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I was greeted by a lovely staff member…
I was greeted by a lovely staff member this morning, I believe her name was Georgia. She was more than helpful and very patient. I had no plans on purchasing this morning, it was just a general enquiry about aftershave smells for my teenage, son for his holiday . I did end up buying him a fragrance suggested by Georgia, thank you . My son is over the moon with it . I will definitely be back instead of purchasing online . Thank you Georgia for your time on this occasion
23 de junio de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Visited your Burnley branch today.
Visited your Burnley branch today and was served by Danielle. The store and staff were well presented and the staff are very friendly and polite.
I went in to purchase a perfume that has been released today which I was glad to purchase and also left with a second fragrance.
Thank you Danielle for your kindness knowledge and kind words, we will be back again.
22 de junio de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
My experience was very good and my…
My experience was very good and my delivery came on time also the staff was very friendly.
17 de junio de 2026
Respuesta de The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great customer service
Great customer service, we were served by Tash who was very friendly and Helpful with helping to chose a fathers day gift. Wrapped it all up very pretty too. Thank you!
20 de junio de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Besides the fact you can smell the nice…
Besides the fact you can smell the nice perfumes from 2 shops away, the staff is incredibly helpful, knowledgeable and super super friendly. Tallulah elevated the experience to the next level! Amazing, Amazed and definitely coming back!
20 de junio de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Respuesta de The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
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