What a very helpful young lady made u feel very welcome and not rushed with trying different perfumes . well knowledge on perfume which I didn't know much about different strengths on fragrance than... Ver más
Localización
Cambiar localización75/77 The Mall, Charter Walk Shopping Centre, BB11 1AE BURNLEY, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Thank you to Jamie for having patience, knowledge and professionalism when he helped me choose a perfume today! He listened to me and knew exactly which perfumes met my taste! Keep up the good work!
Went in didn’t know what perfume I wanted Georgia was helpful and let me smell a few and talked to me about what I wanted then I asked about the mini refill £9.99 and she explained it and I bought one... Ver más
La empresa ha respondido
Welcomed on arrival, given time to find my bearings, then given help with finding the correct gift for the wife. Jamie also ensured that I could use our membership thing and checked to see if we they... Ver más
La empresa ha respondido
Información sobre la empresa
- Perfumería
- Proveedor de productos de belleza
- Proveedor de cosméticos y perfumes
- Tienda de cosméticos
- Proveedor de fragancias, aromas y saborizantes
- Tienda de productos capilares
Escrito por la empresa
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Información de contacto
75/77 The Mall, Charter Walk Shopping Centre, BB11 1AE, BURNLEY, Reino Unido
4,9
Excelente
278 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
We were served by Georgia and she was…
We were served by Georgia and she was amazing ! So patient as we wanted to try different scents and unbelievably helpful and kind. Best customer service I could’ve asked for. We already want to go back !
24 de mayo de 2026
Opinión espontánea
Very helpful
Imma was Very helpful, kind and knew what we were looking for
24 de mayo de 2026
Opinión espontánea
Thank you to Jamie for having patience
Thank you to Jamie for having patience, knowledge and professionalism when he helped me choose a perfume today! He listened to me and knew exactly which perfumes met my taste! Keep up the good work!
23 de mayo de 2026
Opinión espontánea
What a very helpful young lady made u…
What a very helpful young lady made u feel very welcome and not rushed with trying different perfumes . well knowledge on perfume which I didn't know much about different strengths on fragrance thank you very much Danielle
23 de mayo de 2026
Opinión espontánea
Fab experience
Fab experience, both girls were so helpful, kind and welcoming. Helped me find exactly what I was looking for 😊
19 de mayo de 2026
Opinión espontánea
Es posible que utilice la IA para responderVer más
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Welcomed on arrival
Welcomed on arrival, staff was really really friendly and helpful. I was served by Georgia and she helped me a lot deciding a gift. Wonderful experience definitely will come back.
13 de mayo de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Went to perfume shop in Burnley today…
Went to perfume shop in Burnley today and served by Daniele who is very helpful and friendly,She gave me opportunity to choose perfume that I wanted ,she also gave me time to choose,She also gave the brand that is on offer in the store ,She served me with a smile👍👍👍👍👍
12 de mayo de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I was served by Tash and Imma today
I was served by Tash and Imma today. They were very professional in their knowledge of perfumes.
They always very polite and considerate
Will definitely recommend
11 de mayo de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Tasha and Emma provided a great service…
Tasha and Emma provided a great service and great advice
11 de mayo de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The staff in the Burnley store are awesome!
The staff in the Burnley store are always really friendly, extremely helpful and are not pushy to buy!
Went in on Saturday 9th May, 2 lovely ladies , Tash and Danielle helped me with what I needed and wrapped it lovely.
My daughter was undecided with 2 perfumes and we went back a couple of times for testers. Didn't feel like we were being pushed into buying it but she did eventually go back and get it. We use this store often and the staff are always amazing!
9 de mayo de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Brilliant service
Brilliant service, friendly staff.
Georgia was really helpful , very knowledgeable about the fragrances and very attentive. A credit to the company
11 de mayo de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Really nice and helpful staff
Really nice and helpful staff. Tash and Danielle made sure we left with the best deals and they let us sniff endless samples until we found our best fits. Thanks ladies!
9 de mayo de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Welcomed on arrival
Welcomed on arrival, given time to find my bearings, then given help with finding the correct gift for the wife. Jamie also ensured that I could use our membership thing and checked to see if we they had any other offers on for myself. Thanks muchly Jamie.
9 de mayo de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Good customer service by Amina
Came in a couple days ago, was served by a young woman called Amina. She was polite and patient with me whilst i found the birthday present for my niece. She gave me amazing service
8 de mayo de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Tash was very helpful and it was…
Tash was very helpful and it was service with a smile
8 de mayo de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I was served by Georgia Danielle and…
I was served by Georgia Danielle and she was extremely helpful.
5 de mayo de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Burnley 302
Hello,
Thank you for your thoughtful 4⭐review! We're so glad to hear you had a positive experience and truly appreciate you taking the time to share your feedback. Your support means a lot and we look forward to welcoming you back again soon!
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Respuesta de The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I am very happy with the service and…
I am very happy with the service and support provided by the staff, especially Lydine and Daniella.
4 de mayo de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I had a wonderful experience on my…
I had a wonderful experience on my recent trip I was served by Georgia she was very helpful and patient in helping me and my son select a perfume
2 de mayo de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
We were looking for a surprise for our…daughter’s 21st
We were looking for a surprise for our daughter’s 21st. Georgia served us in the Burnley store and was fabulous! She checked previous purchases and likes and dislikes and suggested a few ideas. She also guided us toward special offers and gift wrapped our present. Great service and a pleasant shop!
2 de mayo de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.