Successful visit to the Burnley store where Tash helped me finding the fragrance for me. I'm usually very indecisive but with Tash's help I've made a great decision in a short time and very happy with... Ver más
La empresa ha respondido
Localización
Cambiar localización75/77 The Mall, Charter Walk Shopping Centre, BB11 1AE BURNLEY, GB
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Consulta las opiniones de los clientes
Me and my friend visited the store recently and were served by Jade. She was really friendly, welcoming and knowledgeable, and took the time to help us try a few different fragrances and make some rec... Ver más
La empresa ha respondido
Maryam give me lovely customer service and she was really kind with me thank you for your help
La empresa ha respondido
I really appreciate the ladies named Tash and Danielle. Both of them helped us in choosing the best of your collection of perfumes. So cooperative, helpful. I always enjoyed my visit to The perfume s... Ver más
La empresa ha respondido
Información sobre la empresa
- Perfumería
- Proveedor de productos de belleza
- Proveedor de cosméticos y perfumes
- Tienda de cosméticos
- Proveedor de fragancias, aromas y saborizantes
- Tienda de productos capilares
Escrito por la empresa
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Información de contacto
75/77 The Mall, Charter Walk Shopping Centre, BB11 1AE, BURNLEY, Reino Unido
5,0
Excelente
486 opiniones
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Very helpful staff
21 de agosto de 2026
Opinión espontánea
Es posible que utilice la IA para responderVer más
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
My first visit today!
My first visit today!
It was lovely!
Tash was super helpful and not pushy!
Came out with a fab gift all wrapped for my son in law!
Definitely recommend the shop for gift ideas.
21 de agosto de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Really helpful and easy process
Really helpful and easy process
21 de agosto de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Always the best customer service
Always the best customer service, super helpful staff
21 de agosto de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Respuesta de The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Thanks tash and jade amazing customer…
Thanks tash and jade amazing customer service
21 de agosto de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Excellent customer service
Excellent customer service. Lovely staff
21 de agosto de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Great customer service and help in store
Great customer service and help in store
21 de agosto de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Great customer service
Great customer service, staff were very lovely and helpful!
18 de agosto de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Staff are really pleasant and very…
Staff are really pleasant and very helpful and will help you with your scents needs 😄
18 de agosto de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Respuesta de The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Fantastic customer service received…
Fantastic customer service received here in the Burnley store
Staff go above and beyond to get what you want.
Definitely recommend
20 de agosto de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Me and my mum went into the perfume…
Me and my mum went into the perfume shop in. Burnley town centre and she was very very helpful if it was 20 stars in would give it to her Georgina is the name very good on service staff was brilliant
20 de agosto de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Successful visit to the Burnley store…
Successful visit to the Burnley store where Tash helped me finding the fragrance for me. I'm usually very indecisive but with Tash's help I've made a great decision in a short time and very happy with it. I'd recommend the Burnley store for being helpful and friendly ☺️
16 de agosto de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Excellent service
Excellent service, really helpful in helping me choose a scent for a family member.
20 de agosto de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
The young lady behind the counter…
The young lady behind the counter Georgia, was absolutely lovely. She helped my son and showed us the travalo. He couldn't decide which acent to go for so she filled two off those for us. Superb customer service.
20 de agosto de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
It was amazing me,my brother and my dad…
It was amazing me,my brother and my dad was treated with respect,kindness and love by Donna she was so sweet and I think she is a wonderful staff member
20 de agosto de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Got served by Georgia who was very…
Got served by Georgia who was very helpful and patient with myself and my young daughter. Thank you
20 de agosto de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Great experience
Georgia was absolutely brilliant at helping us pick the perfect scent for a birthday present today.
Very friend and knowledgeable
20 de agosto de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Georgia was absolutely amazing she was…
Georgia was absolutely amazing she was kind and very polite
Would recommend
20 de agosto de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
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