I was looking for a little present for my son's birthday, but i was a bit unlucky because the perfume that my son's what is out of order. The retail lady offered to get it online and got me a 1st pur... Ver más
La empresa ha respondido
Localización
Cambiar localizaciónUNIT 122 CHESHIRE OAKS OUTLET VILLAGE, KINSEY ROAD, CH65 9JR ELLESMERE PORT, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
We bought it in there Cheshire Oaks Outlet, I forgot the name of the lovely lady who assisted us. I wanted to giver her 5/5 stars for the service.
La empresa ha respondido
We came into the Cheshire Oaks shop for a bottle of Coach perfume and left buying more! The 2 people helping us were lovely and very helpful. Rosie helped us find the perfume we wanted but it wasn’t... Ver más
La empresa ha respondido
I came in the Cheshire Oaks store wanting to buy the Miss Dior perfume but they didn’t have it in stock. Alex helped me and explained that he can order it from online, in store and get 15% off the pri... Ver más
La empresa ha respondido
Información sobre la empresa
- Perfumería
- Proveedor de productos de belleza
- Proveedor de cosméticos y perfumes
- Tienda de cosméticos
- Proveedor de fragancias, aromas y saborizantes
- Tienda de productos capilares
Escrito por la empresa
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Información de contacto
UNIT 122 CHESHIRE OAKS OUTLET VILLAGE, KINSEY ROAD, CH65 9JR, ELLESMERE PORT, Reino Unido
4,7
Excelente
34 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Service by young lady in an arm sling…
Service by young lady in an arm sling was outstanding
21 de septiembre de 2025
Respuesta de The Perfume Shop - Cheshire Oaks Outlet 365
Hi,
Thanks for your review and kind words. We appreciate you.
The Perfume Shop
Great service from Lauren Richard’s
Great service, I came here today looking for a men’s aftershave and Lauren Richard’s was really helpful providing testers and explaining the different scents. I am very happy with my purchase and the service provided. Thank you
21 de septiembre de 2025
Opinión espontánea
Respuesta de The Perfume Shop - Cheshire Oaks Outlet 365
Hi,
I am so pleased to hear of your 5* experience. Thanks so much for choosing us to shop with.
The Perfume Shop.
Staff very friendly
Staff very friendly, knowledgable & helpful.
My order was delivered in tact & promptly.
25 de agosto de 2025
Respuesta de The Perfume Shop - Cheshire Oaks Outlet 365
Hello,
Thank you for your lovely 5 star review! Your feedback is really important to us and we appreciate you taking the time to share your kind words. We hope to serve you again soon.
Kind regards,
Jasmyn
Cheshire Oaks store, Alex review
I came in the Cheshire Oaks store wanting to buy the Miss Dior perfume but they didn’t have it in stock. Alex helped me and explained that he can order it from online, in store and get 15% off the price too! He was very helpful and also introduced me to the travel size perfumes in preparation for my holiday next week where he further explained how I could get them filled up for free in the shop! Amazing costumer service, thank you :))
22 de agosto de 2025
Respuesta de The Perfume Shop - Cheshire Oaks Outlet 365
Hello,
We're glad you enjoyed your experience in our Cheshire Oaks store. It's great to hear that you found our team member helpful with your Miss Dior purchase and travel preparations. We appreciate you taking the time to share your positive feedback.
Kind regards,
Jasmyn
The Perfume Shop
The Perfume shop - Cheshire Oaks
I went to the perfume shop at Cheshire Oaks and the lady who served me couldn’t have been more helpful. They didn’t have what I wanted in stock in store, so she ordered it online for me with the store discount and free delivery. It’s a simple thing to do but she could easily have just said sorry not in stock and let me leave empty handed. Good customer service is simple but it’s amazing how often people get it wrong, this lady in store got it right and has made a loyal customer out of me for future visits.
12 de agosto de 2025
Respuesta de The Perfume Shop - Cheshire Oaks Outlet 365
Hello,
We're glad you enjoyed your experience at our Cheshire Oaks shop. It's wonderful to hear the team member went above and beyond to help you find what you wanted. We appreciate you taking the time to share your positive feedback!
Sincerely,
Jasmyn
The Perfume Shop
Jen Cooper was fantastic
Jen Cooper was fantastic, helped me find aftershave for my wedding. Super helpful and friendly. Would recommend :)
5 de julio de 2025
Opinión espontánea
Respuesta de The Perfume Shop - Cheshire Oaks Outlet 365
Hi,
Thanks for your review! Thank you for your sharing your positive experience.
Kind regards,
The Perfume Shop Team
Staff was very helpful and polite
Staff was very helpful and polite
Thanks girls :-)
19 de abril de 2025
Respuesta de The Perfume Shop - Cheshire Oaks Outlet 365
Hello,
Thank you for your lovely 5* review! We really appreciate you taking the time to share your feedback and are so glad to know you had a great shopping experience with us.
Warm regards,
Jasmyn
Cheshire oaks - exceeded expectations
Went to the shop in Cheshire oaks and they didn’t have the perfume I wanted in stock. It was for a gift and it was very last minute, they ordered it in store for me and then it arrived the next day! It saved me from looking like a bad daughter so I really appreciate it!
1 de abril de 2025
Respuesta de The Perfume Shop - Cheshire Oaks Outlet 365
Hello,
We understand how important it is to find the perfect gift, especially when time is tight. We appreciate you highlighting the efforts of our team in Cheshire Oaks to ensure you had the gift you needed. We're so glad we could help you avoid a stressful situation and make you happy!
Best wishes,
Jasmyn
My item was returned to the store and…
My item was returned to the store and haven't been contacted for my refund by customer service.
16 de marzo de 2025
Respuesta de The Perfume Shop - Cheshire Oaks Outlet 365
We understand your frustration with the delay in your refund. We are committed to providing excellent customer service and will investigate this matter further. Please pop in touch via email so a member of our customer service can reach out to you to resolve this.
Kind regards,
Sharain
Wonderful guidance by Rosie in the…
Wonderful guidance by Rosie in the Perfume Shop in Cheshire Oaks. Thanks for the suggestion about the gold boxed CHANNEL No 5 - my mother-in-law loved it - a much appreciated gift
2 de marzo de 2025
Respuesta de The Perfume Shop - Cheshire Oaks Outlet 365
Hello,
We are delighted to hear that you had a positive experience at our Cheshire Oaks store. It's wonderful to know that you received such great assistance from Rosie. We appreciate your kind words and are happy that you found the perfect gift for your mother-in-law.
Best wishes,
Jasmyn
jennifer in cheshire oaks wis as…
jennifer in cheshire oaks wis as amazing and very professional in helping me ! she helped me find a perfect gift for my boyfriend she is definitely an asset and i be back to see her very soon ! cheshire oaks you will see me soon :)
3 de marzo de 2025
Opinión espontánea
Respuesta de The Perfume Shop - Cheshire Oaks Outlet 365
Hello,
We're thrilled to hear about your positive experience! It's wonderful to know that you found the perfect gift for your boyfriend with the help of our team member. We're so glad you appreciated her professionalism and dedication to helping you find the ideal present. We're confident you'll continue to enjoy your shopping experience with us.
Kind regards,
Jasmyn
Great Customer Service from Kizzi
Great Customer Service.
Kizzi was exceptional. She was an attentive listener, gave very good suggestions, was quite helpful when I was confused. Advised on the multiple choices I had in my head. In the end, we picked out the perclfcet fragrance that suit me.
8 de febrero de 2025
Opinión espontánea
Respuesta de The Perfume Shop - Cheshire Oaks Outlet 365
Thank you for your 5* review. We're thrilled you had a great experience and appreciate the support.
Best regards,
Sharain
Absolutely amazing shop
The perfume shop always fulfills my expectations. When i do shop in-store staff are always welcoming and doesn't matter how many perfumes I wanted to try before buying one, they're always patient and kind in showing them for me. When It comes to online orders massive discounts is what attracts me a lot. And overall the app experience is also great.
29 de noviembre de 2024
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.