Went to Derbion Level 2 store today. Tracey the store manager went above and beyond to help get me out of the dog house with the gift….customer service was exceptional and will return to Level 2 alway... Ver más
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Localización
Cambiar localizaciónSU229, Level 2, South Mall, Westfield, DE1 2PQ DERBY, GB
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Consulta las opiniones de los clientes
Today I was served and assisted by the lovely Tia and Sabrina. I went in wanting a new fragrance but unsure what would work for me and they made the decision making easy. 10/10 smooth and easy experie... Ver más
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Delivery was very quick and loved the items its just packaging wasn't enough sealed and left me worried about the items inside
La empresa ha respondido
Was served by the lovely Tia. She was so knowledgeable and friendly and helped me straight away find the exact perfume I was looking for. Had such a wonderful experience with her, will definitely be... Ver más
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Información sobre la empresa
- Perfumería
- Proveedor de productos de belleza
- Proveedor de cosméticos y perfumes
- Tienda de cosméticos
- Proveedor de fragancias, aromas y saborizantes
- Tienda de productos capilares
Escrito por la empresa
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Información de contacto
SU229, Level 2, South Mall, Westfield, DE1 2PQ, DERBY, Reino Unido
4,9
Excelente
177 opiniones
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Went to Derbion Level 2 store today
Went to Derbion Level 2 store today. Tracey the store manager went above and beyond to help get me out of the dog house with the gift….customer service was exceptional and will return to Level 2 always….They are a great bunch
9 de julio de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Derby 345
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great personal service from Sam
Great personal service from Sam
Keep up the good work guys
9 de julio de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Derby 345
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Excellent service
Today I was served and assisted by the lovely Tia and Sabrina. I went in wanting a new fragrance but unsure what would work for me and they made the decision making easy. 10/10 smooth and easy experience.
5 de julio de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Derby 345
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Carla and Sam
Carla and Sam
Thanks much for your hospitality and kindness shown during my shopping today I do really appreciate keep it up with good service.
1 de julio de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Derby 345
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Amazing experience
Was served by the lovely Tia. She was so knowledgeable and friendly and helped me straight away find the exact perfume I was looking for. Had such a wonderful experience with her, will definitely be shopping there again. Beautifully gift wrapped. Excellent service, I am so happy with my purchase. ⭐️⭐️⭐️⭐️⭐️
4 de junio de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Derby 345
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Sabrina is amazing ,she was patient…
Sabrina is amazing ,she was patient with me,took time with me till I finally made a decision on which fragrance to get for my daughter.I felt like I was shopping with my bestfriend.
4 de junio de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Derby 345
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Excellent service from Sam
Excellent service from Sam, he gave great advice on products.
29 de mayo de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Derby 345
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Diana was indeed wonderful
Diana was indeed wonderful, treats customer with respect
29 de mayo de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Derby 345
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great experience
Diane was extremely helpful and honestly very friendly. Pinpointed a scent that felt very suited for me.
15 de mayo de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Derby 345
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Top notch customer service
Sam in the Derbion, Derby branch has brilliant customer service skills and a personal touch.
2 de mayo de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Derby 345
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Very helpful
Very helpful . I am in wheelchair so she made sure I was in a comfortable place . I was offered the chance to join The Best Rewards so I could shop online as we don't live in Derby.
19 de abril de 2026
Respuesta de The Perfume Shop - Derby 345
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Patience and great Customer Service
Fantastic Customer Service & help from Tracey at the Derbian Store
1 de mayo de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Derby 345
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Respuesta de The Perfume Shop - Derby 345
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Thank you Sabrina for giving me the…
Thank you Sabrina for giving me the best customer experience at the Derbion store today. Had issues with setting up my Klarna payment and she was patient putting me through the whole process. Made me a good recommendation with the best price.
She set up the VIP reward card for, never knew about it. Thank you for being the absolute best
6 de abril de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Derby 345
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Amazing service by Carla & Diane
Amazing service by Carla & Diane. It’s not just purchasing the right product but also the right service
3 de abril de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Derby 345
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great Service
Wanted to switch up the perfume I use . Tracey was kind and helpful in helping me to find a perfume that I like . Lovely service.
31 de marzo de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Derby 345
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Sabrina was a massive help with helping…
Sabrina was a massive help with helping me choose a good aftershave. Deffo recommend going
28 de marzo de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Derby 345
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Amazing service and amazing quality I…
Amazing service and amazing quality I 100% recommended
16 de marzo de 2026
Respuesta de The Perfume Shop - Derby 345
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I was looking for an Eid gift set
I was looking for an Eid gift set, and Holy did an amazing job with the packaging. I’m really happy with the service and will definitely be shopping here again!
21 de marzo de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Derby 345
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Perfume shop - Sabrina
I was assisted by Sabrina, she was very kind and helpful, she explained the difference between the fragrances I was deciding on, and definitely made me feel welcome!
20 de marzo de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Derby 345
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
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