I can always get my favourite perfume at an amazing price. Prompt customer service. Thank you
La empresa ha respondido
Localización
Cambiar localizaciónSU229, Level 2, South Mall, Westfield, DE1 2PQ DERBY, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Sabrina and Sam have exceptional service. I went in with a oddly specific request but not knowing exactly what I wanted, more of a mood and they found the exact thing but it was way out of my price ra... Ver más
La empresa ha respondido
Delivery was very quick and loved the items its just packaging wasn't enough sealed and left me worried about the items inside
La empresa ha respondido
Thank you Sabrina for giving me the best customer experience at the Derbion store today. Had issues with setting up my Klarna payment and she was patient putting me through the whole process. Made me... Ver más
La empresa ha respondido
Información sobre la empresa
- Perfumería
- también en la categoría
- Proveedor de cosméticos y perfumes
- Proveedor de fragancias, aromas y saborizantes
- Proveedor de productos de belleza
- Tienda de cosméticos
- Tienda de productos capilares
Escrito por la empresa
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Información de contacto
SU229, Level 2, South Mall, Westfield, DE1 2PQ, DERBY, Reino Unido
4,9
Excelente
192 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Great customer service from Holly!
8 de agosto de 2025
Opinión espontánea
Respuesta de The Perfume Shop - Derby 345
Hi,
Thanks for your review! We appreciate your kind words and thank you so much for shopping with The Perfume Shop.
The Perfume Shop
Amazing customer service
Amazing customer service to find what I was looking for. Thank you Holly and Rezuan.
8 de agosto de 2025
Opinión espontánea
Respuesta de The Perfume Shop - Derby 345
Hi,
Thanks for your review! We appreciate your kind words and thank you so much for shopping with The Perfume Shop.
The Perfume Shop
Great service by holly today in the…
Great service by holly today in the derbys store very helpful as we was very indecisive 5 bottles of perfume the lady chucked is in some freebies very happy thanks holly :)
8 de agosto de 2025
Opinión espontánea
Respuesta de The Perfume Shop - Derby 345
Hi,
Thanks for your review! We appreciate your kind words and thank you so much for shopping with The Perfume Shop.
The Perfume Shop
Respectful workers
Respectful workers. Would recommend to other customers. Good service
8 de agosto de 2025
Opinión espontánea
Respuesta de The Perfume Shop - Derby 345
Hi,
Thanks for your review! We appreciate your kind words and thank you so much for shopping with The Perfume Shop.
The Perfume Shop
Respuesta de The Perfume Shop - Derby 345
Hi,
Thanks for your review! We are happy to hear of your positive experience. Thank you for shopping with The Perfume Shop.
The Perfume Shop
Level 2 Carla 🤩
We've been served on level 2 by Carla and she was great! Helped us to pick the right gift and assisted with the 20% discount. She gift wrapped the aftershave into a lovely packaging. Highly recommend the service
7 de agosto de 2025
Opinión espontánea
Respuesta de The Perfume Shop - Derby 345
Hi,
Thanks for your positive review! We appreciate your kind words.
Kind regards,
The Perfume Shop.
Amazing Customer service
A big thank you to Paige, who helped me select a gift for our friend. Im not a perfume person, but she made it easy to select.
7 de agosto de 2025
Opinión espontánea
Respuesta de The Perfume Shop - Derby 345
Hi,
I'm glad you had a 5* experience, thank you for your review!
The Perfume Shop
I cam in not knowing fully what I…
I came in not knowing fully what I wanted, But Tracy was a massive Help & helped me pick out a birthday gift for my friend, Thank you!x
7 de agosto de 2025
Opinión espontánea
Respuesta de The Perfume Shop - Derby 345
Hi,
I'm glad you had a 5* experience, thank you for your review!
The Perfume Shop
Respuesta de The Perfume Shop - Derby 345
Hi,
Thanks for your positive review! We appreciate your kind words.
Kind regards,
The Perfume Shop.
Was served by Paige
Was served by Paige. She recommended paco Rabanne phantom. Walked out thinking hell yeah I smell great. Will be returning!
5 de agosto de 2025
Opinión espontánea
Respuesta de The Perfume Shop - Derby 345
Hi,
Thank you for your positive review. We value and appreciate you!
The Perfume Shop
Very large tank you to Paige for…
Very large tank you to Paige for rekomending the good girl perfum to me. New fav scent xx
6 de agosto de 2025
Opinión espontánea
Respuesta de The Perfume Shop - Derby 345
Hi,
Thank you for your positive review. We value and appreciate you!
The Perfume Shop
Great experience in the perfume shop…
Great experience in the perfume shop yesterday , the staff were very helpful in helping me choose a new perfume, will definitely be back ☺️
5 de agosto de 2025
Opinión espontánea
Respuesta de The Perfume Shop - Derby 345
Hi,
Thank you for your positive review. We value and appreciate you!
The Perfume Shop
The perfume shop Derby Level 2
I was served by Paige and she was very polite & helpful.
6 de agosto de 2025
Opinión espontánea
Respuesta de The Perfume Shop - Derby 345
Hi,
Thank you for your positive review. We value and appreciate you!
The Perfume Shop
Experience
Holly was amazing help, I came in with a budget and she recommended me the top products and helped me stay within the budget. She made me feel very welcomed.
6 de agosto de 2025
Opinión espontánea
Respuesta de The Perfume Shop - Derby 345
Hi,
Thank you for your positive review. We value and appreciate you!
The Perfume Shop
Rezuan was very accommodating to my…
Rezuan was very accommodating to my particular nose! She’s great and I appreciate her help today
6 de agosto de 2025
Opinión espontánea
Respuesta de The Perfume Shop - Derby 345
Hi,
I'm glad you had a 5* experience, thank you for your review!
The Perfume Shop
Lady was very nice and straight to the…
Lady was very nice and straight to the point. Very good service would hoghly recommend anyone else buying perfumes to shop at The perfume shop
5 de agosto de 2025
Opinión espontánea
Respuesta de The Perfume Shop - Derby 345
Hi,
Thank you. We appreciate you!
Kind regards,
Sharain
Gift shopping
I popped by the perfume shop looking for a gift for my partner, there's a lot of choice and can be overwhelming if your not a fragrance fanatic, I spoke with a lady called Holly who was knowledgeable with the scents and great at recommending difference perfumes.
3 de agosto de 2025
Opinión espontánea
Respuesta de The Perfume Shop - Derby 345
Hi,
Thank you for your response and positive feedback!
The Perfume Shop Team
customer service was excellent dianne…
customer service was excellent dianne the woman that served me was so polite and patient.
28 de julio de 2025
Opinión espontánea
Respuesta de The Perfume Shop - Derby 345
Hi,
I am so happy to hear you had a positive experience with us. Thank you for choosing us to shop with.
The Perfume Shop Team.
Customer service, done brilliantly
On this occasion, I had the absolute pleasure of being assisted and served by Diane; she was ever so warm, friendly and helpful in helping me decide on a fragrance. Her knowledge of scent profiles and saintly patience made both shopping the best deal of my signature favourite, and looking for a new fragrance to try, a delight. Her enthusiasm for helping really went a long way. I can’t recall an experience of shopping here that hasn’t left me feeling uplifted - thanks to the brilliant standard of customer service that she, and her fellow colleagues at this store, consistently give. A big thank you and credit to Diane, and all at the Derby store!
18 de julio de 2025
Respuesta de The Perfume Shop - Derby 345
Hi,
Thanks for your review! Thank you for your sharing your positive experience.
Kind regards,
The Perfume Shop Team
The experience was absolutely amazing…
The experience was absolutely amazing they helped me pick out my big wedding day perfect honestly the best service
26 de julio de 2025
Opinión espontánea
Respuesta de The Perfume Shop - Derby 345
Hi,
I am so happy to hear you had a positive experience with us. Thank you for choosing us to shop with.
The Perfume Shop Team.
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.