Amazing staff - zoe and minha that helped me pick gifts so quickly- they were so sweet and so helpful. They know exactly which scents to suggest basis my preference! Look forward to being back herebb... Ver más
La empresa ha respondido
Localización
Cambiar localizaciónUnit SU 2.28, St James Quarter, 209 St James Crescent, EH1 3AD EDINBURGH, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
We had such a lovely experience. All the staff were incredibly friendly and welcoming, and the customer service was excellent from start to finish. Everyone was patient, attentive and took the tim... Ver más
La empresa ha respondido
Served by Cara, absolutely top class. Looked up my buying history for me, advised me what I had previously bought and continued to provide exactly what I needed, updated my VIP card,ensured I had all... Ver más
La empresa ha respondido
I had such a lovely experience at the perfume shop, and I especially want to mention Cara! She was absolutely amazing, so friendly, helpful, and knowledgeable, and she made the whole experience feel r... Ver más
La empresa ha respondido
Información sobre la empresa
- Perfumería
- también en la categoría
- Proveedor de cosméticos y perfumes
- Proveedor de fragancias, aromas y saborizantes
- Proveedor de productos de belleza
- Tienda de cosméticos
- Tienda de productos capilares
Escrito por la empresa
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Información de contacto
Unit SU 2.28, St James Quarter, 209 St James Crescent, EH1 3AD, EDINBURGH, Reino Unido
5,0
Excelente
324 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Lovely Assistants
Kush was very lovely! Shopped at this location multiple times in the past but never met her before. She recommended me a cologne for my partner and was very nice :)
12 de junio de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Edinburgh St James 360
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
It was absolutely great
It was absolutely great, staff was so nice and kept checking if everything was okay or if any assistance was needed.
11 de junio de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Edinburgh St James 360
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Exceptional Service and Assistance from…
Exceptional Service and Assistance from Zoe.
11 de junio de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Edinburgh St James 360
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I had a wonderful experience at the…
I had a wonderful experience at the perfume shop thanks to Callie. She was incredibly friendly, patient, and knowledgeable, taking the time to understand my preferences and recommend fragrances that suited me perfectly. Her professionalism and warm attitude made the shopping experience enjoyable and stress-free. It’s rare to receive such attentive customer service, and Callie truly went above and beyond. Thank you for all your help. I would definitely return and recommend this store because of the excellent service I received from Callie!
10 de junio de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Edinburgh St James 360
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Excellent visit today at the Perfume…
Excellent visit today at the Perfume shop in St James Quarter Edinburgh . Both Paul and Emma were very welcoming and very helpful, there assistance and answers to my questions were superb, both of them took time and helped me through my choices. Samples were provided to make the desired choice and I am delighted with them. Both Emma and Paul made my visit and the purchase very easy . Thanks to them for there help. 👍👍👍👍👍👍👍
9 de junio de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Edinburgh St James 360
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Was greeted as I walked through the…
Was greeted as I walked through the door and had some great help and chat with Paul. All round pleasant experience
8 de junio de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Edinburgh St James 360
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Amazing Service from Cara!
Amazing customer service and support from Cara!🎉
All the staff were welcoming and friendly!
I’ll definitely want to go back there to shop again!👏🏾👏🏾
8 de junio de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Edinburgh St James 360
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
aurora is amazing
I thought this shop would be quite expensive . but after trying a couple of others who didn't have the perfume I wanted to smell we went in. not only did they have really good deals, but the salesperson who helped me (the best name ever, aurora), was extremely knowledgeable and went around the entire store finding things that met my scent profile to help me find the right perfume for me... great experience. they've got loads of good deals like perfume return bottles for a discount as well! definitely have a look
6 de junio de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Edinburgh St James 360
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Kush was great!
Kush was absolutely fantastic, really knowledgeable about all the products!! Really happy with my daughter's 18th birthday gift wrapped Prada, and my Montblancs. Thanks again!
6 de junio de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Edinburgh St James 360
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Excellent service
I was assisted by Kush! Very efficient and quick. Excellent service.
6 de junio de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Edinburgh St James 360
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Came into the shop not knowing what to…
Came into the shop not knowing what to get, auvova came over very helpful and patient made me smell all the different aftershaves till there was one I wanted
5 de junio de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Edinburgh St James 360
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Aurora was the most helpful sales…
Aurora was the most helpful sales assistant. She really took her time with ne and because of this I ended up spending more than originally planned. Aurora is an asset to your company! Thank you
5 de junio de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Edinburgh St James 360
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I wandered in to the shop after a hard…
I wandered in to the shop after a hard day and decided to treat myself to my favourite perfume, Callie was so polite unprofessional and approached me in a very gentle way and was so attentive to me. She let me know about an amazing discount on my perfume, so I went ahead and bought it at the checkout desk. I was willing to sign up and I mentioned that my birthday was next week the manager, Kes was close by and he overheard that my birthday was next week and he gave me a full set of Orabella perfume samples for my birthday. I just thought it was such a nice and friendly touch and I even said I was so happy I didn’t go into boots because you don’t get that kind of service. Thanks so much Callie and Kes for brightening my day and making me feel special!
3 de junio de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Edinburgh St James 360
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Kush was very nice and welcoming
Kush was very nice and welcoming. She helped me pick out a beautiful gift for my aunt.
2 de junio de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Edinburgh St James 360
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Quick and easy service
Quick and easy service. Cara and aurora were friendly and showed me some neat offers
23 de mayo de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Edinburgh St James 360
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Callie from the St James branch is a…
Callie from the St James branch is a credit to he company. Came in for my mum trying to find a new perfume for her and Callie advised what her favourite one was and how there was alternatives. She advised me to try a few and thanks to her advise in grabbed Balmain.
Perfect customer service and inviting staff
31 de mayo de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Edinburgh St James 360
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I was served by cara
I was served by cara today, and not for the first time.
The couple times i have been here I've been lucky to have been served by her, amazing customer service every time in helping and assisting with whats best for me and being very knowledgeable in her work. Would highly recommend
30 de mayo de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Edinburgh St James 360
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Aurora was so helpful and kind
Aurora was so helpful and kind! Knew how to beautifully describe scents and helped me pick the perfect summer scent. Thank you!
25 de mayo de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Edinburgh St James 360
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Today i was served by Jamie
Today i was served by Jamie she was incredibly nice and helpful, i wasn’t sure what to get and she took me round and let me smell all the fragrances i could, but jamie was absolutely amazing if the perfume shop ever read this they need to give her a raise cause the service she provided was exceptional. Very Happy
23 de mayo de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Edinburgh St James 360
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Kes was great!
Kes was wonderful, super knowledgable and helpful and I will definitely be coming back if/when I need any more suggestions!
20 de mayo de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Edinburgh St James 360
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.