The Perfume Shop - Edinburgh St James 360 Opiniones 

278
TrustScore: 5 sobre 5

5,0

Unit SU 2.28, St James Quarter, 209 St James Crescent, EH1 3AD EDINBURGH, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

When we entered the store we weren’t planning to buy anything but Eman’s ( one of the staff members ) amazing service helped us find the perfect scents. She was so kind and helpful that we ended up bu... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Made to feel Very welcome upon entering the store.. Callie demonstrated good knowledge about different designers and the fragrances, she helped me hand pick a scent suited to my description.. highly r... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The girls on shift today were approachable, had genuine interest and were super helpful. Cara and another girl who was with her (didn’t get her name but served me the first time I came in with my sist... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Served by Cara, absolutely top class. Looked up my buying history for me, advised me what I had previously bought and continued to provide exactly what I needed, updated my VIP card,ensured I had all... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Perfumería
  2. Proveedor de productos de belleza
  3. Proveedor de cosméticos y perfumes
  4. Tienda de cosméticos
  5. Proveedor de fragancias, aromas y saborizantes
  6. Tienda de productos capilares

Escrito por la empresa

For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.


Información de contacto

  • Unit SU 2.28, St James Quarter, 209 St James Crescent, EH1 3AD, EDINBURGH, Reino Unido

5,0

Excelente

TrustScore: 5 sobre 5

278 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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5,0

Todas las opiniones

(278)

36.021 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Made to feel Very welcome upon entering…

Made to feel Very welcome upon entering the store.. Callie demonstrated good knowledge about different designers and the fragrances, she helped me hand pick a scent suited to my description.. highly recommend

25 de agosto de 2026
Opinión espontánea
Logotipo de The Perfume Shop - Edinburgh St James 360

Respuesta de The Perfume Shop - Edinburgh St James 360

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Valorada con 5 estrellas sobre 5

Matthew is champ

Matthew was very knowledgeable and helpful. He went over and above the call of duty to get the right scent for me. Well done Matthew. I will come back again. Nate

23 de agosto de 2026
Opinión espontánea
Logotipo de The Perfume Shop - Edinburgh St James 360

Respuesta de The Perfume Shop - Edinburgh St James 360

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Valorada con 5 estrellas sobre 5

The staff are so nice

The staff are so nice
Kush was such a nice lady she helped us so much and she was really understanding she made us feel comfortable

24 de agosto de 2026
Opinión espontánea
Logotipo de The Perfume Shop - Edinburgh St James 360

Respuesta de The Perfume Shop - Edinburgh St James 360

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Valorada con 5 estrellas sobre 5

AMAZING SERVICE!!

When we entered the store we weren’t planning to buy anything but Eman’s ( one of the staff members ) amazing service helped us find the perfect scents. She was so kind and helpful that we ended up buying more than expected! Definitely recommend visiting they have great perfumes and amazing customer service.

23 de agosto de 2026
Opinión espontánea
Logotipo de The Perfume Shop - Edinburgh St James 360

Respuesta de The Perfume Shop - Edinburgh St James 360

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Valorada con 5 estrellas sobre 5

Great staff

Great experience Kush helped me with options based on my preference and have honest inputs ✨

22 de agosto de 2026
Opinión espontánea
Logotipo de The Perfume Shop - Edinburgh St James 360

Respuesta de The Perfume Shop - Edinburgh St James 360

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Valorada con 5 estrellas sobre 5

Callie C3 was very nice in customer…

Callie C3 was very nice in customer service. Gave us a lot of tips and recommend very nice perfumes to us. My mrs was pleased with her help. Thank you

22 de agosto de 2026
Opinión espontánea
Logotipo de The Perfume Shop - Edinburgh St James 360

Respuesta de The Perfume Shop - Edinburgh St James 360

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Valorada con 5 estrellas sobre 5

Eman was great and helped to find the…

Eman was great and helped to find the right fragrance based on what I usually like. Amazing customer service.

21 de agosto de 2026
Opinión espontánea
Logotipo de The Perfume Shop - Edinburgh St James 360

Respuesta de The Perfume Shop - Edinburgh St James 360

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Valorada con 5 estrellas sobre 5

amazing customer service

I was served by a woman called Kush, lovely customer service and very helpful with the signing up of the rewards card :)

21 de agosto de 2026
Opinión espontánea
Logotipo de The Perfume Shop - Edinburgh St James 360

Respuesta de The Perfume Shop - Edinburgh St James 360

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Valorada con 5 estrellas sobre 5

Kush was very helpful and had great…

Kush was very helpful and had great knowledge

21 de agosto de 2026
Opinión espontánea
Logotipo de The Perfume Shop - Edinburgh St James 360

Respuesta de The Perfume Shop - Edinburgh St James 360

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Valorada con 5 estrellas sobre 5

Zaheen is a perfect staff helped me…

Zaheen is a perfect staff helped me find the best recommendation of perfumes and guided me step by step of each perfume i really loved it. Coming back soon

20 de agosto de 2026
Opinión espontánea
Logotipo de The Perfume Shop - Edinburgh St James 360

Respuesta de The Perfume Shop - Edinburgh St James 360

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Valorada con 5 estrellas sobre 5

Jamie was very nice

Jamie was very nice. Swift and efficient service. I asked for suggestions and she did great.

19 de agosto de 2026
Opinión espontánea
Logotipo de The Perfume Shop - Edinburgh St James 360

Respuesta de The Perfume Shop - Edinburgh St James 360

Hello,

Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Valorada con 5 estrellas sobre 5

Amazing service

Amazing service! Lucy was so patient and helped me find my perfect scent.

18 de agosto de 2026
Opinión espontánea
Logotipo de The Perfume Shop - Edinburgh St James 360

Respuesta de The Perfume Shop - Edinburgh St James 360

Hello,

Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Valorada con 5 estrellas sobre 5

Kush and Lucy were lovely and super…

Kush and Lucy were lovely and super attentive. They were very patient with me and offered lots of different suggestions based on the notes of scent I like. All around great experience :)

18 de agosto de 2026
Opinión espontánea
Logotipo de The Perfume Shop - Edinburgh St James 360

Respuesta de The Perfume Shop - Edinburgh St James 360

Hello,

Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Valorada con 5 estrellas sobre 5

We had a great experience

We had a great experience. Service was excellent. Staff ,her name is Cara was very friendly, professional and very helpful.

17 de agosto de 2026
Opinión espontánea
Logotipo de The Perfume Shop - Edinburgh St James 360

Respuesta de The Perfume Shop - Edinburgh St James 360

Hello,

Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Valorada con 5 estrellas sobre 5

Jaimie was a extremely helpful and…

Jaimie was a extremely helpful and knowledgeable would recommend

12 de agosto de 2026
Opinión espontánea
Logotipo de The Perfume Shop - Edinburgh St James 360

Respuesta de The Perfume Shop - Edinburgh St James 360

Hello,

Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Valorada con 5 estrellas sobre 5

Great environment staff was very…

Great environment staff was very friendly, no doubt kes is best.

11 de agosto de 2026
Opinión espontánea
Logotipo de The Perfume Shop - Edinburgh St James 360

Respuesta de The Perfume Shop - Edinburgh St James 360

Hello,

Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Valorada con 5 estrellas sobre 5

Fabulous and amazing and wonderful

Fabulous and amazing and wonderful

30 de julio de 2026
Logotipo de The Perfume Shop - Edinburgh St James 360

Respuesta de The Perfume Shop - Edinburgh St James 360

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Valorada con 5 estrellas sobre 5

I ordered YSL libre intense to gift my…

I ordered YSL libre intense to gift my friend. The staff member LOIS packed that perfume so beautifully. She did a great job. And she’s a kind of a person too.

9 de agosto de 2026
Opinión espontánea
Logotipo de The Perfume Shop - Edinburgh St James 360

Respuesta de The Perfume Shop - Edinburgh St James 360

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Valorada con 5 estrellas sobre 5

Zoe helped me decide on a fragrance for…

Zoe helped me decide on a fragrance for my birthday. She was so helpful, and happy to let me smell several different options before I finally picked one. 10/10 would recommend

8 de agosto de 2026
Opinión espontánea
Logotipo de The Perfume Shop - Edinburgh St James 360

Respuesta de The Perfume Shop - Edinburgh St James 360

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Valorada con 5 estrellas sobre 5

I went into the perfume shop on Tuesday…

I went into the perfume shop on Tuesday and honestly kush was ao welcoming and helpful, I brought two perfumes and im absolutely so happy, I also came back into the shop and all the other staff were so lovely and helpful too, the perfumes are such an amazing deal and I would recommend the perfume shop to anyone

4 de agosto de 2026
Opinión espontánea
Logotipo de The Perfume Shop - Edinburgh St James 360

Respuesta de The Perfume Shop - Edinburgh St James 360

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

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