My feedback is for Donna she was amazing! She was knowledgeable about the various perfumes I asked about, she couldn’t have been more helpful if she tried! Someone that clearly goes the extra mile for... Ver más
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Localización
Cambiar localizaciónUnit 21b, The Gallery, Meadowhall Centre, S9 1EP SHEFFIELD, GB
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Consulta las opiniones de los clientes
I was helped today by Keeley in the perfume shop and just wanted to leave a quick review. She was really friendly and helpful, and took the time to give me a range of different options for a present... Ver más
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I recently visited a perfume shop, feeling totally lost in the sea of scents. A lovely saleswoman called Alisha noticed my overwhelmed expression and immediately came to my aid. She asked about my fav... Ver más
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Last Friday i visited the perfume shop with my husband and was served by two young ladies Ella and Alishah, they were very helpful despite me not purchasing anything, we had a lovely conversation. The... Ver más
La empresa ha respondido
Información sobre la empresa
- Perfumería
- Proveedor de productos de belleza
- Proveedor de cosméticos y perfumes
- Tienda de cosméticos
- Proveedor de fragancias, aromas y saborizantes
- Tienda de productos capilares
Escrito por la empresa
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Información de contacto
Unit 21b, The Gallery, Meadowhall Centre, S9 1EP, SHEFFIELD, Reino Unido
4,5
Excelente
56 opiniones
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I went into the Perfume Shop on the…
I went into the Perfume Shop on the bottom floor across from Primark in Meadowhall (shop No 2) on Saturday 4th July around 3pm. I was looking to purchase some perfume, however when I asked the young girl assistants they ignored me and carried on chatting. I asked again but got no response so I left. If this is the way forward with the young of today I find it very rude. If that had been me in my workplace I would have been reprimanded for that kind of behaviour. Doubt If I will shop there again.
4 de julio de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Meadowhall 192
Hello Jennifer,
Thank you for taking the time to leave your review, I am sincerely sorry to hear about your experience whilst visiting our Meadowhall store. This is certainly not the level of service we strive to provide, and I completely understand your disappointment.
Please rest assured that your feedback will be shared with the relevant management team so that it can be reviewed internally.
Should you wish to provide any further information regarding your experience, please do not hesitate to contact our Customer Services team via our website. We would be happy to investigate this further.
Once again, please accept my sincere apologies for the experience you had.
Kind regards,
Jasmyn
The Perfume Shop Customer Services
Rachel was brilliant
Rachel was brilliant.
Did not sell me anything but helped me make an informed purchase choice.
Excellent service.
Thanks Rachel.
6 de junio de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Meadowhall 192
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Absolutely fabulous
I was served by a lady with glasses, I think she said that she was new to the store. To say she was new you would never had said, her knowledge was amazing. An asset to The Perfume Shop and the store. Thank you.
22 de mayo de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Meadowhall 192
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Very helpful assistant friendly
Very helpful assistant friendly. Delivered next day great price.
15 de mayo de 2026
Respuesta de The Perfume Shop - Meadowhall 192
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The perfume I wanted wasn’t in stock
The perfume I wanted wasn’t in stock. The assistant kindly ordered it for me to be delivered to the shop within 2 days. Went to collect it, asked whether it could be gift wrapped and the lovely assistant beautifully wrapped it for me
18 de mayo de 2026
Respuesta de The Perfume Shop - Meadowhall 192
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Respuesta de The Perfume Shop - Meadowhall 192
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Staff extremely busy but still helpull.
30 de marzo de 2026
Respuesta de The Perfume Shop - Meadowhall 192
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I was helped today by Keeley in the…
I was helped today by Keeley in the perfume shop and just wanted to leave a quick review. She was really friendly and helpful, and took the time to give me a range of different options for a present I was looking to buy.
Keeley made it really easy to choose by explaining the different fragrances and helping me find something that suited perfectly. There was no pressure at all, just great customer service throughout.
30 de marzo de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Meadowhall 192
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Excellent service
Excellent service, really knowledgeable and helpful staff
13 de marzo de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Meadowhall 192
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great
Really helpful staff, got help with everything I needed. Will definitely return to this store in future.
13 de febrero de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Meadowhall 192
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The lady who served me was very helpful…
The lady who served me was very helpful and knowledgeable and helped me get the best deal.
3 de marzo de 2026
Respuesta de The Perfume Shop - Meadowhall 192
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
My feedback is for Donna …
My feedback is for Donna she was amazing! She was knowledgeable about the various perfumes I asked about, she couldn’t have been more helpful if she tried! Someone that clearly goes the extra mile for her customers and her employer! Got my rewards card reissued, enquired about availability of perfumes elsewhere in the store and beyond! Thanks to Donna I have my wedding perfume and some lovely memories to go with it! Thank you Donna
13 de marzo de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Meadowhall 192
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
How beautiful the staff were in this…
How beautiful the staff were in this store they couldn’t do enough and I came out with 2 purchases thank you Sarah
10 de marzo de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Meadowhall 192
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Last Friday i visited the perfume shop…
Last Friday i visited the perfume shop with my husband and was served by two young ladies Ella and Alishah, they were very helpful despite me not purchasing anything, we had a lovely conversation. They even gave me a sample. So i will certainly come back.
27 de febrero de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Meadowhall 192
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
ZERO STARS FOR CUSTOMER SERVICES
If there is a problem that Customer Services need to resolve...Save yourself the time and energy and shop elsewhere. The staff in store are delightful but if customer services are required, I now wonder if they exist.
Discrepancy on overcharge date 10.12.25 I rang customer service..no joy...Called into a perfume shop more local to where I live, Photo taken of bank statements taken with proof of purchase and staff sent this via email to customer services, informing me that customer services would be touch. More than a dozen calls later, each call being told that customer services would be in touch via email or telephone ..NOTHING! The shop Manager relayed that this was ridiculous and informed me that they are now saying they cannot find the photos of bank statement and receipts, she assured me they would ring and she would escalate the problem of customer services higher. It is now 10 weeks from initial complaint and no contact whatsoever from Customer Services. This is totally unacceptable. I have today informed the manager of the store to close the case as this is going nowhere and it is my time, my energy and my cost of chasing for the past 10 weeks. I did however ask that she escalates this problem at their next meeting with higher management and training given to persons working in the so called Customer Services Department.
Apologies for this being a long message...It could have been much longer with the dates and transcripts of conversation. CUSTOMER SERVICE FOR THIS COMPANY DO NOT DESERVE A ONE STAR
Update 24.2.26. Thank you for your quick response in replying to my feedback. As stated in my feedback, the purchase was with Meadowhall the gallery and the manager Rachel should still have all my details on record as she was raising the issue at the next Team Brief. I will not be reaching out to Customer Services AGAIN as they informed Rachel they had lost my Bank Statement, Email address and telephone number, the email and telephone number were supplied to them again by Rachel but to no avail. Kindest Regards Lynn
Update response.
All details as stated in my previous review (although lost by customer services), was held also by the manager Rachael at the store Meadowhall the Gallery. My details should not have been terribly hard to find and to follow up as Customer Services.
Kindest Regards
10 de diciembre de 2025
Opinión espontánea
Respuesta de The Perfume Shop - Meadowhall 192
Hello Lynn,
I am very sorry to hear about your experience and sincerely apologise for the frustration and inconvenience this has caused. I completely understand how upsetting it must be to feel ignored after your repeated attempts to contact us.
As there is no email or order information associated with this review, I am unfortunately unable to investigate this further personally. I would encourage you to reach out to our Customer Service team via our website so that we can look into this for you. Please be assured that we want to resolve this matter and will do everything we can once we have your details.
Sincerely,
Jasmyn
The Perfume Shop Customer Services
Donna had excellent service
Donna had excellent service, helped me with every question- always had a smile.
23 de enero de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Meadowhall 192
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The staff were very helpful searching…
The staff were very helpful searching for the product and even gave us a 15% discount which was a lovely surprise. The aftershave was delivered to our home address in less than 24 hours of our order! Amazing customer service.
13 de enero de 2026
Respuesta de The Perfume Shop - Meadowhall 192
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Happy staff is everything
We went to perfume shop meadowhall & Mariana was super helpful, very friendly and chatty- interacting with her was very enjoyable, she is a credit to the team ❤️
17 de enero de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Meadowhall 192
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Lovely Staff at the Perfume Shop
The Perfume Shop has some lovely offers on with some really nice Perfumes and Aftershaves, the Staff at my local store was very helpful with us hence we made a good purchase which we was very happy with!
6 de enero de 2026
Respuesta de The Perfume Shop - Meadowhall 192
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Had a great time Rachel really helped…
Had a great time Rachel really helped me to make a good decision
6 de enero de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Meadowhall 192
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
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