The Perfume Shop - Peckham 301 Opiniones 

48
TrustScore: 4.5 sobre 5

4,6

12 Rye Lane, SE15 5BS PECKHAM, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

The staff in the perfume shop at Peckham branch who goes by the name of Chris has been fantastic beyond words description. She is the reason I travel all the way to Peckham perfume shop because of her... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Whenever I come into the Perfume Shop, it’s always a fantastic experience! I’m served by enthusiastic, lovely staff members who are happy to talk me through various options so I can make a good choi... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The lady that served me in Peckham rye lane . Her Name was Jaynesha .. The level of customer service was exceptional and her professionalism also .. She was also very knowledgeable & friendly and I... Ver más

Valorada con 5 estrellas sobre 5

Lyla was really friendly, helpful and professional. She listened to whom the gift was for, and offered appropriate suggestions. On Rye Lane, where quality service and professionalism is rare, it... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Perfumería
  2. Proveedor de productos de belleza
  3. Proveedor de cosméticos y perfumes
  4. Tienda de cosméticos
  5. Proveedor de fragancias, aromas y saborizantes
  6. Tienda de productos capilares

Escrito por la empresa

For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.


Información de contacto

  • 12 Rye Lane, SE15 5BS, PECKHAM, Reino Unido

4,6

Excelente

TrustScore: 4.5 sobre 5

48 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(48)

34.630 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Exceptional customer service from…

Exceptional customer service from Aisha! she went the extra mile 10/10

2 de enero de 2026
Opinión espontánea
Logotipo de The Perfume Shop - Peckham 301

Respuesta de The Perfume Shop - Peckham 301

Hi,

Thanks for your feedback. your lovely words mean a lot to us. Thank you.

The Perfume Shop

Valorada con 1 estrellas sobre 5

No item, disorganised and poor service

My item was due for an express collection on Friday, it is now Monday, and the item has not been processed or sent yet. The perfume shop customer service has been unhelpful as i can't cancel it through them and advised to do it via the store whose phone line is disconnected. I was advised to physically go to the store to query an update which is inconvenient. Never again

19 de diciembre de 2025
Opinión espontánea
Logotipo de The Perfume Shop - Peckham 301

Respuesta de The Perfume Shop - Peckham 301

Hi,

We are sorry your express collection order has not been processed and that our customer service and store were unhelpful. Please contact us via email at reviews@theperfumeshop.com so we can investigate this issue.

The Perfume Shop

Valorada con 5 estrellas sobre 5

Team very friendly

Team very friendly, great customer service. The shop was clean and very well organized. The promotion was good and also the deals too

16 de diciembre de 2025
Logotipo de The Perfume Shop - Peckham 301

Respuesta de The Perfume Shop - Peckham 301

Hi,

Thanks for your feedback. It's great to know of your 5* experience.

The Perfume Shop.

Valorada con 5 estrellas sobre 5

I had such a great experience at…

I had such a great experience at Peckham today with an exceptional team. Adrian Aisha and Lee are really fantastic.!!!
Thank you so much guys, I’ll be back for sure. :)

16 de diciembre de 2025
Opinión espontánea
Logotipo de The Perfume Shop - Peckham 301

Respuesta de The Perfume Shop - Peckham 301

Hi,

Thanks for your feedback, we appreciate you!

The Perfume Shop

Valorada con 5 estrellas sobre 5

Excellent employees

I came into the store clueless and Chris was able to keep my mind at ease with the purchase. I know everyone’s received excellent care from her. Thank you

11 de diciembre de 2025
Opinión espontánea
Logotipo de The Perfume Shop - Peckham 301

Respuesta de The Perfume Shop - Peckham 301

HI,

Thank you for your lovely feedback. It's great to hear of your 5* experience with us.

Thank you.
The Perfume Shop

Valorada con 5 estrellas sobre 5

Superb Service

I was highly impressed by the service provided by Lee and Adrian at the Rye Lane branch. Their extensive knowledge, patience, and non-intrusive approach made the experience enjoyable, as they effectively matched my preferences with suitable fragrances. I look forward to returning for future purchases.

9 de diciembre de 2025
Opinión espontánea
Logotipo de The Perfume Shop - Peckham 301

Respuesta de The Perfume Shop - Peckham 301

Hi,

Thanks for your lovely feedback. It's great to hear you are pleased with your recent experience.

Thank you for choosing The Perfume Shop.

Valorada con 5 estrellas sobre 5

Served by Lee in the Peckham store the…


Served by Lee in the Peckham store the knowledge was fantastic. She advised me on the best perfumes for a gift and reasons why. She gift wrapped my items perfectly got a store card as she explained the benefits.

Excellent service thank you

9 de diciembre de 2025
Opinión espontánea
Logotipo de The Perfume Shop - Peckham 301

Respuesta de The Perfume Shop - Peckham 301

Hi,

Thanks for your feedback, we appreciate you!

The Perfume Shop

Valorada con 5 estrellas sobre 5

Fast delivery and good prices

Fast delivery and good prices. Finding the right smell of my choice.

12 de noviembre de 2025
Logotipo de The Perfume Shop - Peckham 301

Respuesta de The Perfume Shop - Peckham 301

Hi,

Thanks for a lovely review. We value you and thank you for choosing us to shop with.

Kind regards,
Sharain - The Perfume Shop

Valorada con 5 estrellas sobre 5

Had the pleasure of being helped by the…

Had the pleasure of being helped by the lovely staff at the Peckham store today big shout out to Aisha and Lee (Amazing Ladies) helped me find the perfect gift for my sister and the perfect perfume for work, thank you!! Will be back soon

31 de agosto de 2025
Opinión espontánea
Logotipo de The Perfume Shop - Peckham 301

Respuesta de The Perfume Shop - Peckham 301

Hello,

We appreciate your wonderful review! We're happy to hear that our staff were able to help you find the perfect gifts. We truly value your support and look forward to your next visit.

Kind regards,
Jasmyn
The Perfume Shop

Valorada con 5 estrellas sobre 5

Shopping

Your staff, very polite, welcoming and friendly

19 de agosto de 2025
Logotipo de The Perfume Shop - Peckham 301

Respuesta de The Perfume Shop - Peckham 301

Hello,

Thank you for your lovely 5 star review! Your feedback is really important to us and we appreciate you taking the time to share your kind words. We hope to serve you again soon.

Kind regards,
Jasmyn

Valorada con 5 estrellas sobre 5

I had the pleasure to be served by Lee…

I had the pleasure to be served by Lee this morning at Peckham branch. A customer service was excellent. She took time to engage with everyone who entered the shop while I was there. She was very friendly, polite and warm. It was a joy to spend my time with her this morning. X

19 de julio de 2025
Opinión espontánea
Logotipo de The Perfume Shop - Peckham 301

Respuesta de The Perfume Shop - Peckham 301

Hi,

Thank you for your positive review. We value and appreciate you!

The Perfume Shop

Valorada con 1 estrellas sobre 5

Fake perfume

I bought Elizabeth arden's 5th Avenue from the perfume shop Peckham on 19th june. I only got to open and try it out yesterday and was shocked that the perfume has no scent at all. This is unlike the one already used.

19 de junio de 2025
Opinión espontánea
Logotipo de The Perfume Shop - Peckham 301

Respuesta de The Perfume Shop - Peckham 301

Hi,

We appreciate your feedback. We're sorry to hear the Elizabeth Arden's 5th Avenue perfume you purchased from the Peckham store on June 19th had no scent. If you want to discuss further, please pop in touch via email at reviews@theperfumeshop.com

The Perfume Shop

Valorada con 5 estrellas sobre 5

I am delighted state that Ms Lee of…

I am delighted state that Ms Lee of your Peckham branch has always been civil and very respectful, professional in service whenever I attend your shop to buy perfume for myself and wife.
She is a worthy ambassador of your organisation.

3 de junio de 2025
Opinión espontánea
Logotipo de The Perfume Shop - Peckham 301

Respuesta de The Perfume Shop - Peckham 301

Hey,

Thanks for your review! We are happy to hear you had a 5* experience.

Kind regards,
Sharain
The Perfume Shop

Valorada con 5 estrellas sobre 5

Lee provided exceptional service

Lee provided exceptional service — attentive, professional, and genuinely welcoming. This is exactly the kind of experience that keeps customers coming back. Service like this sets the standard and truly makes a difference. Thank you, Lee!

27 de mayo de 2025
Opinión espontánea
Logotipo de The Perfume Shop - Peckham 301

Respuesta de The Perfume Shop - Peckham 301

Hi,

Thank you so much for your kind review, we truly appreciate your support.

Stay fabulous and fragrant,
The Perfume Shop

Valorada con 5 estrellas sobre 5

I came into Peckham store and was…

I came into Peckham store and was served by Ahmed , he was so bubbly and kind and very rounded with his education in perfume . Very welcoming. I cant sing his praises loud enough

26 de mayo de 2025
Opinión espontánea
Logotipo de The Perfume Shop - Peckham 301

Respuesta de The Perfume Shop - Peckham 301

Hi,

Thank you so much for your kind review, we truly appreciate your support.

Stay fabulous and fragrant,
The Perfume Shop

Valorada con 5 estrellas sobre 5

Zahjah very well informed on products…

Zahjah very well informed on products and very approachable because of her I will come in

20 de mayo de 2025
Opinión espontánea
Logotipo de The Perfume Shop - Peckham 301

Respuesta de The Perfume Shop - Peckham 301

Hi,

I am so happy to hear of your recent experience and thank you so much for shopping with us.

Kind regards,
Sharain

Valorada con 5 estrellas sobre 5

Ahmed is fantastic and goes above and…

Ahmed is fantastic and goes above and beyond
I would snatch him in a heartbeat to work for me an asset to any business xx

17 de mayo de 2025
Opinión espontánea
Logotipo de The Perfume Shop - Peckham 301

Respuesta de The Perfume Shop - Peckham 301

Thank you for your positive review!

The Perfume Shop.

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