The Perfume Shop - Westwood Cross 158 Opiniones 

36
TrustScore: 4.5 sobre 5

4,6

Unit 10, Westwood Cross Shopping Centre, 23 Margate Road, CT10 2BF BROADSTAIRS, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Since placing my order with the perfume shop, I cannot fault the delivery and communication service, I think when shopping online there is a risk and an anxiety of if you will receive your packag... Ver más

Valorada con 5 estrellas sobre 5

I loved the service that was provided at Westwood The perfume shop branch, the atmosphere and environment was great, even the staffs was lovely. Sort to say Amanda i will be coming back to grab a few... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I visited Westwood Cross Perfume Shop in early September and was served by Reece (I think) and Amanda who were both very helpful and knowledgeable. Amanda was particularly knowledgeable and definitely... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I went to my nearest branch to get my Thierry Mugler Angel perfume refilled but unfortunately they had fun out, but they arranged for a refill to be sent to me by post there and then and I received i... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Perfumería
  2. Proveedor de productos de belleza
  3. Proveedor de cosméticos y perfumes
  4. Tienda de cosméticos
  5. Proveedor de fragancias, aromas y saborizantes
  6. Tienda de productos capilares

Escrito por la empresa

For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.


Información de contacto

  • Unit 10, Westwood Cross Shopping Centre, 23 Margate Road, CT10 2BF, BROADSTAIRS, Reino Unido

4,6

Excelente

TrustScore: 4.5 sobre 5

36 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(36)

34.630 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Since placing my order with the perfume…

Since placing my order with the perfume shop, I cannot fault the delivery and communication service, I think when shopping online there is a risk and an anxiety of if you will receive your package and what condition it will be in.
However, communication was fantastic, I received an email every step of the travel progress, and was able to track my package via the courier service.
When I received my perfume, it was in perfect condition, i was also gifted two little tester perfumes which smelled divine.

Thankyou perfume shop for making my shopping experience a very positive one and filling me confidence and reassurance every step of the way.
I will most definitely use again.

29 de julio de 2026
Valorada con 5 estrellas sobre 5

I loved the service that was provided…

I loved the service that was provided at Westwood The perfume shop branch, the atmosphere and environment was great, even the staffs was lovely. Sort to say Amanda i will be coming back to grab a few more scents.

9 de julio de 2026
Opinión espontánea
Logotipo de The Perfume Shop - Westwood Cross 158

Respuesta de The Perfume Shop - Westwood Cross 158

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Valorada con 5 estrellas sobre 5

very helpful and friendly

we were made to feel very comfortable, wife chose a new perfume and I treated my self to sauvage by recommendation of one of the staff, worked out the best deal for us and we walked away happy and looking forward to wearing them , wife loves hers and im happy with mine

8 de junio de 2026
Logotipo de The Perfume Shop - Westwood Cross 158

Respuesta de The Perfume Shop - Westwood Cross 158

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Valorada con 5 estrellas sobre 5

Easy to order arrived when said

Easy to order arrived when said

8 de junio de 2026
Logotipo de The Perfume Shop - Westwood Cross 158

Respuesta de The Perfume Shop - Westwood Cross 158

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Valorada con 5 estrellas sobre 5

Great deals

Not only is the App great but also the shops

11 de mayo de 2026
Opinión espontánea
Logotipo de The Perfume Shop - Westwood Cross 158

Respuesta de The Perfume Shop - Westwood Cross 158

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Valorada con 5 estrellas sobre 5

The perfume shop Westwood Cross 10/10

What a wonderful experience here.

I had ordered 2 perfumes online with the perfume shop last week but although money was taken from my bank the order was cancelled - recieved money back in my bank today and popped in store to buy said perfume

Mentioned this to the 2 lovely ladies working there and they were brilliant not only did they sign me up for their loyalty card so I got 10% off what was already an excellent price, because of the poor service I received online they gave me and my partner some samples a lovely Estee lauder make up bag with 3 products in and a Khloe Kardashian eye mask, they were absolutely brilliant. I am so happy with the service I recieved and they turned a bad experience into an excellent one - these girls are an asset to the company and I will now only go into the Westwood cross branch for all my perfume needs

28 de marzo de 2026
Opinión espontánea
Logotipo de The Perfume Shop - Westwood Cross 158

Respuesta de The Perfume Shop - Westwood Cross 158

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Valorada con 1 estrellas sobre 5

First time I've used shop and will be…

First time I've used shop and will be last time, placed order online to collect from my local store and when I arrived staff just looked at each other until a young lad went off, came back with box and just hands it to me, no bag or the pretty peony gift that was meant to come with purchase, I assume purchase receipt is online as none was given. The staff in this store are all very young Saturday staff and didn't seem to have a clue unfortunately or i'd have tried to sort the issue.

7 de febrero de 2026
Opinión espontánea
Logotipo de The Perfume Shop - Westwood Cross 158

Respuesta de The Perfume Shop - Westwood Cross 158

Hello,

Thank you for your feedback and I’m very sorry to hear about your experience with your recent collection.

I’d like to clarify that we do not offer gift bags for free, though they are available to purchase in-store. We aim to minimise extra packaging where possible to support sustainability, which is why this is not included automatically. For the same reasons our purchase receipt will be available online, as you mentioned.

I am, however, very sorry that your gift with purchase was not provided. I would recommend returning to the store and requesting the item if the promotion is still available and the team should be happy to provide it for you.

Thank you again for taking the time to share your experience we will ensure your feedback is shared with the store team.

Kind regards,
Jasmyn
The Perfume Shop Customer Services

Valorada con 5 estrellas sobre 5

Very good definitely be using this site…

Very good definitely be using this site again very good prices

31 de diciembre de 2025
Logotipo de The Perfume Shop - Westwood Cross 158

Respuesta de The Perfume Shop - Westwood Cross 158

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Valorada con 5 estrellas sobre 5

Helpful

The lady in the shop was cheerful and very helpful.
She ordered the product I required on line as there were none left in stock. Made the whole process easy and painless. Thank you. Great customer service.

10 de diciembre de 2025
Logotipo de The Perfume Shop - Westwood Cross 158

Respuesta de The Perfume Shop - Westwood Cross 158

Hi,

Thanks for your feedback, we appreciate you!

The Perfume Shop

Valorada con 5 estrellas sobre 5

Well my deodorant’s came the next day

Well my deodorant’s came the next day , wow that was very fast indeed!!!

5 de diciembre de 2025
Logotipo de The Perfume Shop - Westwood Cross 158

Respuesta de The Perfume Shop - Westwood Cross 158

HI,

Thank you for your lovely feedback. It's great to hear of your 5* experience with us.

Thank you.
The Perfume Shop

Valorada con 5 estrellas sobre 5

Good prices prompt delivery well…

Good prices prompt delivery well packaged happy customer 😀

25 de noviembre de 2025
Logotipo de The Perfume Shop - Westwood Cross 158

Respuesta de The Perfume Shop - Westwood Cross 158

Hi,

Thanks for your lovely feedback. It's great to hear you are pleased with your recent experience.

Thank you for choosing The Perfume Shop.

Valorada con 5 estrellas sobre 5

The young lady patient and polite

The young lady was very helpful as to what perfume was in for my granddaughters, 13 and 17. Very patient and polite

25 de noviembre de 2025
Logotipo de The Perfume Shop - Westwood Cross 158

Respuesta de The Perfume Shop - Westwood Cross 158

Hi,

Thanks for your lovely feedback. It's great to hear you are pleased with your recent experience.

Thank you for choosing The Perfume Shop.

Valorada con 5 estrellas sobre 5

service from local shop to delivery…

service from local shop to delivery very efficient .

25 de noviembre de 2025
Logotipo de The Perfume Shop - Westwood Cross 158

Respuesta de The Perfume Shop - Westwood Cross 158

Hi,

Thanks for your review! It's great to hear you are happy with your recent experience.

Kind regards,
Sharain - The Perfume Shop

Valorada con 4 estrellas sobre 5

Fast

Friendly service

17 de noviembre de 2025
Logotipo de The Perfume Shop - Westwood Cross 158

Respuesta de The Perfume Shop - Westwood Cross 158

Hi,

Thanks for your review.
It's great to hear your feedback. We appreciate you!

The Perfume Shop.

Valorada con 5 estrellas sobre 5

It was quick and easy to order

It was quick and easy to order. Came within 3 days which was stated. Very good service

13 de noviembre de 2025
Logotipo de The Perfume Shop - Westwood Cross 158

Respuesta de The Perfume Shop - Westwood Cross 158

Hi,

Thanks for a lovely review, we value your feedback.

Kind regards,
Sharain - The Perfume Shop

Valorada con 5 estrellas sobre 5

Quick service great discounts

Quick service great discounts

8 de noviembre de 2025
Logotipo de The Perfume Shop - Westwood Cross 158

Respuesta de The Perfume Shop - Westwood Cross 158

Hi,

Thanks for your feedback. We appreciate your kind words.

Kind regards,
Sharain - The Perfume Shop

Valorada con 5 estrellas sobre 5

Perfume refill

I went to my nearest branch to get my Thierry Mugler Angel perfume refilled but unfortunately they had fun out, but they arranged for a refill to be sent to me by post there and then and I received it two days later. Super service.

27 de octubre de 2025
Logotipo de The Perfume Shop - Westwood Cross 158

Respuesta de The Perfume Shop - Westwood Cross 158

Hi,

Thank you for your feedback we appreciate you!

Sharain - The Perfume Shop

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